My Mods Can't Ban members

I created a new group and added members to that group. I selected the sections I wanted that group to moderate but they are unable to ban members. And YES I did go in General>Forum>Security and allow them to ban members but they still say they don't see the button...

Do they even know were it's located in the first place?

here you go

Sir Chivas wrote:Do they even know were it's located in the first place?

Like what sections they are supposed to mod? Yes they are aware of that.

I created a new category called "Super Moderators" and allowed them to moderate almost the entire forum as opposed to just the "Moderator" group which can only mod a particular section of the forum. But neither can ban people...

Gr-Revealing wrote:

here you go

Please re-read my OP.

I meant as in were they need to go to Ban a member?

May i get the link to your forums?


You click on the profile of the user you want to ban. Scroll down; It says

''Administrate user : Profile - Ban this member''

You click on ban this member.

ok look this

Sir Chivas wrote:I meant as in were they need to go to Ban a member?

May i get the link to your forums?


You click on the profile of the user you want to ban. Scroll down; It says

''Administrate user : Profile - Ban this member''

You click on ban this member.

Here's a link:
http://www.gtdrag.com/

Yes, when they go to a user and their profile, where I see that ''Administrate user : Profile - Ban this member'', they don't see that.

Gr-Revealing wrote:ok look this

Yes, they are appointed moderators to the correct sections, and they can move/stick threads, just not ban people.

if your group its not moderator cants ban people..

https://help.forumotion.com/t16012-designate-moderators

https://help.forumotion.com/t10774-banning-a-member#56010

Does might help.

If anything; Please pm for further help. Have a Moderator Test Account Ready. For i can check it myself.

Sir Chivas wrote:https://help.forumotion.com/t16012-designate-moderators

https://help.forumotion.com/t10774-banning-a-member#56010

Does might help.

If anything; Please pm for further help. Have a Moderator Test Account Ready. For i can check it myself.

Support should be given in public in this case.

I meant if it doesnt work; for more help please pm me with the following sorry.

Fixed it. I had to delete the groups and make them again with the same parameters and apparently it fixed itself. Weird...