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Support Forums Issue --> Being logged out and unable to log in.

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Pro Admin Support Forums Issue --> Being logged out and unable to log in.

Post by Derri Mon 13 May 2013, 11:56

First topic message reminder :

I have had this issue happen once before, yesterday but I thought nothing of it because it happened for a short period of time. However today it lasted a good 5-10 minutes.

I was browsing the support forums and I clicked onto go edit something in my profile and suddenly for no reason at all it took me to the log in page. I entered my log in information and clicked to continue. I was redirected to the same log in page I was previously at. However I was not given an error message saying I had entered an invalid password or username.

I then deiced to re-enter my username and password again and again, I got the same issue I was redirected to the log in page I was on but I was given no error message. I continued to try this but nothing was happening other than me being redirected to this log in page.

I then decided to request a new password, I entered my email and username and clicked to continue, the same thing happened above, I was refreshed and taken to the same page I was on and I had no error message.

I then tried to request a new password two more times, both resulting in what I described above.

I then out of  a complete loss of what to do I clicked on the banner to take me back to the main board and somehow it logged me in randomly and I had access to my account. I then clicked my profile to go in and do what I intended to do and I found myself in the same situation I described at the start. It was saying I wasn't logged in.

I then entered my log in details again and got no error message, but I was redirected like I described above at the start of this message. I then clicked the banner a few times refreshing and I was suddenly logged into my account again and this time it let me stay logged in.

Overall this was very unusual and I was wondering what might have caused this. If anyone would care to maybe assist me in finding out why this might have happened.

Thank you.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Derri Wed 24 Jul 2013, 15:48

APE wrote:Not sure i have not been on that much as i have had a loss in the family

Sorry to hear that APE.

I haven't had this issue since I last posted in this thread. Although the issue itself has proved intermittent.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by kirk Wed 24 Jul 2013, 15:56

i have not had this issue in over a month and also since i got a new computer?
So don't think it has anything to do with a new computer the techs may have fixed, or it just worked it self out?..

We can leave the thread here until Friday then if all is fine we will just garbage or archive it Smile
If we need to re-open down the road then it can be re-opened then Smile
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Derri Wed 24 Jul 2013, 16:04

kirk wrote:i have not had this issue in over a month and also since i got a new computer?
So don't think it has anything to do with a new computer the techs may have fixed, or it just worked it self out?..

We can leave the thread here until Friday then if all is fine we will just garbage or archive it Smile
If we need to re-open down the road then it can be re-opened then Smile

Hey Kirk

Apparently the issue was reported along time ago by I think LeeLoo and the problem seemed to go away for awhile then I and others started having the issue and now we haven't had it in awhile. However back in June it was re-reported by Sanket but then Jophy confirmed that they haven't had an update on the issue in his above post when I asked for this thread to be brought back.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by kirk Wed 24 Jul 2013, 23:03

pretty sure the godfather commented here once back on like page 1 or 2, and said it was a cookie issue or something, so not sure we will just let it linger here for a few more days and see whats what. to me it seems like it has stopped again which is a good thing.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Ape Thu 25 Jul 2013, 16:42

Derri wrote:
APE wrote:Not sure i have not been on that much as i have had a loss in the family

Sorry to hear that APE.

I haven't had this issue since I last posted in this thread. Although the issue itself has proved intermittent.

 Thank you Derri 

The problem has gone my end too as far as i can tell so solved for me to Wink
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Derri Tue 30 Jul 2013, 17:30

30 July 2013 5:10pm - 5:28pm GMT London

I had what I described in my first post, logged off and then was unable to log back in until time stated above.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by gtc331 Tue 30 Jul 2013, 17:36

That had just happened to me, moments before I saw this.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Derri Tue 30 Jul 2013, 20:36

I honestly hope this isn't the return of what we had previously when it was doing this basically every hour, sometimes you'd get it multiple times in an hour.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by SLGray Wed 07 Aug 2013, 16:07

I encountered this issue just now.


Support Forums Issue --> Being logged out and unable to log in.  - Page 4 Slgray10

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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Derri Wed 07 Aug 2013, 17:45

SLGray wrote:I encountered this issue just now.

While I haven't experienced the issue today I did experience this issue a few days ago.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Derri Thu 15 Aug 2013, 19:33

I just experienced this issue today 15/08/2013 for a short period of time about 10 minutes ago.

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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Ange Tuteur Thu 15 Aug 2013, 19:36

Derri wrote:I just experienced this issue today 15/08/2013 for a short period of time about 10 minutes ago.
I have also experienced the above at the same time.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Derri Sat 17 Aug 2013, 20:52

17/08/2013

I had this issue happen around 5-10 minutes ago last a couple of minutes from what I can tell.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Sir Chivas™ Sat 17 Aug 2013, 20:54

^ Happened the exact thing.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Derri Sat 17 Aug 2013, 20:56

Sir Chivas™ wrote:^ Happened the exact thing.
We were both logged out at the exact same time as we were chatting at the time and said to each other.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Derri Mon 19 Aug 2013, 22:25

I was forced out for around 10 minutes today around 10:15PM GMT
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Ange Tuteur Mon 19 Aug 2013, 22:31

I was kicked off again as well however, before I was kicked off comepletely I was signed out for a margin of a few seconds twice before I was not able to get back into my account. During the time I was locked out I was able to see that I was still signed in, like every time this happens. https://i.servimg.com/u/f74/18/21/41/30/captur12.png
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by SLGray Tue 20 Aug 2013, 02:30

This just happened again.  It is weird that this only happens when I am on the support forum.


Support Forums Issue --> Being logged out and unable to log in.  - Page 4 Slgray10

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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Derri Tue 20 Aug 2013, 07:19

SLGray wrote:This just happened again.  It is weird that this only happens when I am on the support forum.
I've only ever experienced it once or twice on another Forumotion forum but that was such a long time ago and I can't quite tell if it was this actual error or something else. However it's definitely a major problem on the support forum.

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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by runawayhorses Tue 20 Aug 2013, 11:17

I'm not getting this at all, not since the last time I posted in this topic months ago.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Derri Tue 20 Aug 2013, 11:21

I don't think it actually logs you out for good, it gives you the appearance of being logged out and you can't actually post or do anything like that but quite often I don't even have to log back in. I refresh my browser periodically and then it logs me in automatically again.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Ange Tuteur Tue 20 Aug 2013, 11:28

Derri wrote:I don't think it actually logs you out for good, it gives you the appearance of being logged out and you can't actually post or do anything like that but quite often I don't even have to log back in. I refresh my browser periodically and then it logs me in automatically again.  
That happens to me too, I noticed that when I refresh its as if I was never logged out because the 'View posts since last visit' were the same as when I was logged in. If I was logged out they would be different, or none at all.
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by concon22 Thu 22 Aug 2013, 20:46

This is a really intresting case!

I wonder if it has been solved yet?

-Concon22
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by concon22 Thu 22 Aug 2013, 20:47

This is a really intresting case!

I wonder if it has been solved yet?

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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by SLGray Thu 22 Aug 2013, 21:39

concon22 wrote:This is a really intresting case!

I wonder if it has been solved yet?

-Concon22
concon22 wrote:This is a really intresting case!

I wonder if it has been solved yet?

-Concon22
Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!


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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Derri Sat 24 Aug 2013, 15:22

I was forced out like described above for around 10 minutes today. This happened shortly after 3pm GMT. 

24.08.2013
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by SLGray Sat 24 Aug 2013, 17:17

It happened again around 11:16 AM (Central Time Zone, United States).


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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by concon22 Sun 25 Aug 2013, 15:57

Me 3:54 ( Uk, London time!)
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Pro Admin Re: Support Forums Issue --> Being logged out and unable to log in.

Post by Derri Thu 29 Aug 2013, 07:24

Just so we have everything documented someone made a report that it happened on their forum here: https://help.forumotion.com/t126925-getting-logged-out-from-forum
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