Post Reply post disappearing

Hello

I reported this just before Christmas, here is a link:

https://help.forumotion.com/t129018-posts-disappearing


Again a member has stated that she logged in, typed a lengthy post in "Post Reply", hit "send" and the post disappeared.     Again she tried and the same thing happened.   She is becoming very tired of the situation and I fear another member may leave because of this happening. 

Can you help please?

Hello,

Is this only happening to one specific member or is this happening to multiple members?

I have placed a post on the forum asking members to advise me of this.  As soon as I have their replies I will let you know, cheers.

Thanks, It's just important to establish if it is happening to multiple members or just one member.

Yes, I understand that and I've also asked her to reassure me that she is not hitting "preview" and thinking she has hit "send".   Will get back a.s.a.p.

Okay,

Thanks

Also could you tells us which browser the member is using, is the browser up to date, and has the member tried clearing the browser's cache and history?

Thank you for your help with this one - it can be locked now as every member has said they are having no problems now except for this one person.  My mind makes me think that she is hitting "preview" to check her written post and forgetting to hit send before coming out of it.

Thanks for letting us know

Thanks for informing us about the solution (?).

   Topic Solved & Locked