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Solved Post Reply post disappearing

Post by Corrie on January 2nd 2014, 5:17 pm

Hello

I reported this just before Christmas, here is a link:

https://help.forumotion.com/t129018-posts-disappearing


Again a member has stated that she logged in, typed a lengthy post in "Post Reply", hit "send" and the post disappeared.     Again she tried and the same thing happened.   She is becoming very tired of the situation and I fear another member may leave because of this happening. 

Can you help please?

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Solved Re: Post Reply post disappearing

Post by Derri on January 2nd 2014, 6:39 pm

Hello,

Is this only happening to one specific member or is this happening to multiple members?
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Solved Re: Post Reply post disappearing

Post by Corrie on January 2nd 2014, 6:50 pm

I have placed a post on the forum asking members to advise me of this.  As soon as I have their replies I will let you know, cheers.

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Solved Re: Post Reply post disappearing

Post by Derri on January 2nd 2014, 6:52 pm

Thanks, It's just important to establish if it is happening to multiple members or just one member.

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Solved Re: Post Reply post disappearing

Post by Corrie on January 2nd 2014, 6:57 pm

Yes, I understand that and I've also asked her to reassure me that she is not hitting "preview" and thinking she has hit "send".   Will get back a.s.a.p.

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Solved Re: Post Reply post disappearing

Post by Derri on January 2nd 2014, 7:00 pm

Okay,

Thanks Very Happy
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Solved Re: Post Reply post disappearing

Post by SLGray on January 2nd 2014, 10:12 pm

Also could you tells us which browser the member is using, is the browser up to date, and has the member tried clearing the browser's cache and history?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: Post Reply post disappearing

Post by Corrie on January 3rd 2014, 6:48 pm

Thank you for your help with this one - it can be locked now as every member has said they are having no problems now except for this one person.  My mind makes me think that she is hitting "preview" to check her written post and forgetting to hit send before coming out of it.

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Solved Re: Post Reply post disappearing

Post by Derri on January 3rd 2014, 6:59 pm

Thanks for letting us know Very Happy
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Solved Re: Post Reply post disappearing

Post by SLGray on January 3rd 2014, 8:38 pm

Thanks for informing us about the solution (?).

   Topic Solved & Locked


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