why the Templates in my forum is not available

[sara des]

Hi
i have a  problem in my new forum
the Templates in my forum is not available
  why ?
I remember in the past had been working 

[_Twisted_Mods_]

make sure your in advanced view mode the option is at the bottom of the menu on the left side of the acp.. it displays under all tabs except for home

[Base]

Hello,

Please note that to use the templates:

=> You must be the forum founder.
=> You need to be in 'advanced mode' of the administration panel.

[sara des]

Hello,

Please note that to use the templates:

=> You must be the forum founder.
=> You need to be in 'advanced mode' of the administration panel.

but the control panel in Advanced Mode , and i'm the founder.
look  at this
http://sara-des.motionforum.net/
and


 why  ?

[Ramdaman]

Are you using Forumotion's service? Or are you using another service, such as Forumgratuit or Forumattivo, etc.

[sara des]

i'm using this
https://www.forumotion.com/

but i don't know why does this happen?

[Ramdaman]

I think you're using AhlaMontada, I believe they charge you for some services which we at Forumotion have for free. I believe template editing is one of them.

[sara des]

i delete my first forum today
and i Established the forum again

[sara des]

yeah , i used AhlaMontada, for experience ,
and I have even more in other languages ,
Is this wrong? Why?

[SLGray]

Some communities have to use credits to edit the templates.

[sara des]

Some communities have to use credits to edit the templates.

i know that , but How do I solve this problem?

[SLGray]

When you created this forum, which page were you on?

[sara des]

this page
https://www.forumotion.com/create-forum/phpbb3

[Ramdaman]

Depends on your location I believe. If you're in France and tried that link, it would redirect you to Forumactif.com.

[sara des]

Doesn't work with me anything  =(
I'm tired , Do any of you could help me
to create a new forum
,Please?
I need an urgent need now.