New registrations

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Solved New registrations

Post by lswilliams on May 2nd 2015, 3:04 pm

Hello-

We at bipolar4lifesupport.forumotion.com are having trouble with new people registering. Someone tried to register and tried two usernames and both came back saying already taken. The other Administrator searched our members and didn't find either username being used. Other new people have had the same problem. 


Thank you for your help. 

Laura

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Solved Re: New registrations

Post by Derri on May 2nd 2015, 3:14 pm

Hello, 

Try disabling this option: Admin Panel --> Security -->  Unauthorize subscriptions made with the most commonly used spam usernames. :  --> No --> Save

It should then allow the people to sign up.
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Solved Re: New registrations

Post by brandon_g on May 2nd 2015, 3:35 pm

Hello,

Along with what our Derri suggested, you could also try ACP-->General->Censoring-->Username Censoring

Make sure no part of the username they are trying to use is on that list Smile .

Regards,
-Brandon


Remember to mark your topic when a solution is found.
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Solved Re: New registrations

Post by SLGray on May 2nd 2015, 8:26 pm

Also check here to see if there any inactive account:

AP > Users & Usergroups > Users > Inactive List


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: New registrations

Post by lswilliams on May 2nd 2015, 8:32 pm

Thank you for your help. I think we figured it out!

Laura

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Solved Re: New registrations

Post by SLGray on May 2nd 2015, 8:41 pm

Topic solved and archived


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