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Allopass is not working!

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Post by ForeverPotterLock Sat May 16, 2015 6:24 pm

:wouhou:Hi, I've tried to get some credits on Allopass.. but when I went to phone them on my home phone it said the number could not be completed as dialed. How does this system work and how do I get to them? Sad Sad
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Post by SLGray Sat May 16, 2015 6:35 pm

Where did you get the number from?


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Post by ForeverPotterLock Sat May 16, 2015 6:36 pm

@SLGray when I go to buy credits on the administrative panel... I selected the Canadian option Smile
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Post by SLGray Sat May 16, 2015 6:37 pm

So you got the telephone number from the administration panel?


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Post by ForeverPotterLock Sat May 16, 2015 6:40 pm

That is correct.
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Post by SLGray Sat May 16, 2015 6:48 pm

Have you tried looking for a local number in your area to Allopass and contacting them about this issue?


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Post by ForeverPotterLock Sat May 16, 2015 6:59 pm

I will look, thank you.
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Post by SLGray Sat May 16, 2015 7:03 pm

You're welcome.  Please let us know if you get an answer.


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Post by ForeverPotterLock Sat May 16, 2015 7:13 pm

I cannot find such a thing.
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Post by SLGray Sat May 16, 2015 7:20 pm

When I just tested it on my forum, I did not see any telephone number.  Did you pick the country that you are living in?


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Post by ForeverPotterLock Sat May 16, 2015 7:31 pm

Yes, when you select Canada you are given a phone number.
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Post by SLGray Sat May 16, 2015 8:30 pm

See if this helps:  https://www.allopass.com/ca ?


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Post by ForeverPotterLock Sat May 16, 2015 11:15 pm

@SlGray This provides no help. Is there anyway to get 100 credits and that's it?
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Post by Sir. Mayo Sun May 17, 2015 2:39 am

ForeverPotterLock wrote:Yes, when you select Canada you are given a phone number.
 Have you called the number To get an access code?

Is this the message you are seeing:
Allopass is not working! Messag10


If so its telling you to

To get your code , call:

1 900 789-7575
$ 3 / DAC appeal - $ 3 / DAC call
From a landline - From a land line
You must be aged over 18 to use this service .

The site name will not appear on your bill - Site name will not APPEAR on your phone bill .
 Customer service: 1 866 900 2651
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Post by ForeverPotterLock Sun May 17, 2015 3:23 am

Yes, that is the number I am calling, @Sir. Mayo
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Post by SLGray Sun May 17, 2015 2:17 pm

Did you try the customer service number?  Are you dealing the whole number?


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Post by ForeverPotterLock Sun May 17, 2015 9:16 pm

Yes I am. I will try and call the customer service number.

@SlGray

The support number is not in service.
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Post by Sir. Mayo Sun May 17, 2015 11:16 pm

What happens when you call the other number?
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Post by ForeverPotterLock Sun May 17, 2015 11:22 pm

@Sir. Mayo

"This could not be completed as dialed."
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Post by Sir. Mayo Sun May 17, 2015 11:33 pm

Strange both numbers say that?


Here are a few things:

Are you calling from inside Canada?
Are you using a land line as instructed to do so?
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Post by ForeverPotterLock Mon May 18, 2015 12:43 am

Sir. Mayo wrote:Strange both numbers say that?


Here are a few things:

Are you calling from inside Canada?
Are you using  a land line as instructed to do so?

@Sir. Mayo
The actual number says it couldn't be completed as dialled while the help number is no longer in service.
Yes I am calling from a landline and yes I am calling from within Canada.

Should I try calling the American number? Nevermind! There is no American number!  Sad
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Post by Sir. Mayo Mon May 18, 2015 2:00 am

@ForeverPotterLock

So it appears that Allopass became Hipay Mobile. Have you tried contacting them?
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Post by ForeverPotterLock Mon May 18, 2015 3:14 am

@Sir. Mayo I'll try that, thanks. I'll let you know how it turns out Smile
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Post by SLGray Mon May 18, 2015 5:37 am

Since this is a third party, we really can not change the numbers.  You will need to contact Allopass because they are the ones who give the numbers.

Have you also tried without the 1?  In the United States if a number is in your calling area, you do not have to deal 1.  But because this numbers I am guessing are toll free numbers, you will need to deal the 1.


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Post by ForeverPotterLock Mon May 18, 2015 4:56 pm

I have tried with and without.
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Post by brandon_g Mon May 18, 2015 5:44 pm

Have you tried choosing the american option instead Razz. Even though you live in canada you can still use the american method right?

-Brandon


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Post by ForeverPotterLock Mon May 18, 2015 6:03 pm

Incorrect, as there is no American number.
However, there is a United Kingdom number but I'm scared that it will cost an exceptional amount.
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Post by SLGray Mon May 18, 2015 6:46 pm

I will ask our Pro Admin to look into this.


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Post by ForeverPotterLock Mon May 18, 2015 6:49 pm

@SLGray Thank you Smile


I tried calling the UK number but it connected me to an Operator, I stupidly hung up.
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Post by SLGray Mon May 18, 2015 6:50 pm

Let us wait until @Buttercup replies to this topic.


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