verification email problem

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In progress verification email problem

Post by kenblazer on September 8th 2015, 4:50 pm

so i ask some person to register an account to my forum but they cant log in because they need to verify their accounts via e-mail which i am very aware that i activate that setting but apparently they havent receive any verification e-mail for like 3-4hrs im not really sure how long so i disabled it right now so they can register but i really want that particular setting to be turned on is there a way of speeding it up? oh they did check in spam but still nothing..
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In progress Re: verification email problem

Post by Derri on September 8th 2015, 4:56 pm

Its very likely that either the email got lost or the email provider thought FM was spam and automatically prevented it from reaching its destination.

Normally verification emails arrive instantly or within 10 minutes which is about the norm for most sites.

However like all sites its possible your verification email cannot arrive.
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In progress Re: verification email problem

Post by brandon_g on September 8th 2015, 5:47 pm

Hello,

If your forum is new or inactive, it is very possible that Forumotion's new anti-spam mechanism is preventing your setting from going through. You will have to manually activate all accounts in your ACP (Admin panel) until your forum is more active.

-Brandon


Remember to mark your topic when a solution is found.
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In progress Re: verification email problem

Post by SLGray on September 8th 2015, 7:04 pm

Administration Panel > Users & Groups > Users > Users Options
Check here to see how it is set for activation.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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