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Please delete the new domain names

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Solved Please delete the new domain names

Post by Péter Szinay September 8th 2015, 8:11 pm

I have 2 forumotion web pages. I created custom domain names, but I would like to use the original domain names, so please delete the new ones, and please give me the originals.

Original domain name: http://roxfortreloaded.hungarianforum.com New domain: http://www.roxfortreloaded.com
Original domain name: http://xmen-firstclass.forumphpbb.com New domain name: http://www.heroesofxmen.com

Many thanks! The problem needs to be solved asap. Thank you!
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Solved Re: Please delete the new domain names

Post by Klemen September 8th 2015, 8:46 pm

You can do that by yourself.
Go to Admin panel > Misc > Credits management > Spend Credits > Domain name and then delete the personalized domain name
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Solved Re: Please delete the new domain names

Post by Péter Szinay September 8th 2015, 9:01 pm

I can't Sad I see this in the admin panel:

You can at any time remove your custom domain name (by request on support forum) and return to your original web address: http://roxfortreloaded.hungarianforum.com

You cannot renew your domain name for the moment....

Your original domain name is http://roxfortreloaded.hungarianforum.com.


I can not delete the custom name myself Sad I wish I could Sad

In the other forum the same situation.
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Solved Re: Please delete the new domain names

Post by brandon_g September 8th 2015, 9:06 pm

Hello,

Have you tried going to ACP (Admin panel)-->General-->Forum Address and changing it there?

-Brandon


Please delete the new domain names Brando10
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Solved Re: Please delete the new domain names

Post by Péter Szinay September 8th 2015, 9:16 pm

I tried, but in the admin panel is written that "You can at any time remove your custom domain name (by request on support forum) and return to your original web address: http://roxfortreloaded.hungarianforum.com"

I can not modify anything, I need to request it here.
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Solved Re: Please delete the new domain names

Post by brandon_g September 8th 2015, 9:22 pm

brandon_g wrote:Hello,

Have you tried going to ACP (Admin panel)-->General-->Forum Address and changing it there?

-Brandon


Even when following the above steps, you still get the message?

-Brandon
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Solved Re: Please delete the new domain names

Post by Péter Szinay September 8th 2015, 9:33 pm

Yes, I tried, but sorry, why would I need to follow steps instead of request to remove the new domain? Who can be remove the new domain here?
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Solved Re: Please delete the new domain names

Post by brandon_g September 8th 2015, 11:41 pm

Péter Szinay wrote:Yes, I tried, but sorry, why would I need to follow steps instead of request to remove the new domain? Who can be remove the new domain here?


I was just trying to see if I could help you solve the issue on your own. If you tried those steps and they didn't work, then you are going to have to wait for the pro admin @Buttercup to come on tommorow. As she can help you with serverside stuff.

-Brandon
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Solved Re: Please delete the new domain names

Post by Shadow September 9th 2015, 9:34 am

Hello,

We ask member to contact the support to avoid deletion by mistake.
You should be aware that deleting a domain name can damage your SEO and forum traffic. A domain name is really good for your SEO. Moreover both domain names have been offered by our service. Once your domain name deleted, you no longer have the free domain name option.
Finally, I've checked your forums and there is a good activity...

If you still want to delete your domain name, I need you to send me a private message with the following information:

- Domain name
- Original url of the forum
- Foundation email
- Whois information (the information you filled while buying the domain name: name, address, country, email, phone)
- The reason of deletion

I highly recommend you to inform all your members you're about changing the url of your forum. Otherwise, people won't find your forum. You can inform them with a global announcement, a newsletter and a mass private message.

Best regards
Buttercup
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Solved Re: Please delete the new domain names

Post by Péter Szinay September 9th 2015, 4:25 pm

Thanks for helping me, the request has been fulfilled, and the problem has been solved Smile
I am very grateful Smile
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Solved Re: Please delete the new domain names

Post by SLGray September 9th 2015, 11:21 pm

Topic solved and archived


Please delete the new domain names Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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