Founder & Founder Utils question

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Solved Founder & Founder Utils question

Post by EEYEN3 on October 21st 2015, 11:37 pm

OK so the "founder" of our forum is gone and has been for some time. I am trying to contact him about this matter but I have to use an intermediary so it's a little difficult. I have his account. He left willingly and gave his account information to me. My question is... when I try to log into the Utils (https://www.forumotion.com/utils) I get an error that I'm using the wrong e-mail or password or both.

This guy is notorious for losing his password and for using multiple e-mails. There is a good chance he himself couldn't access the Utils. If I can obtain no information from this guy at all about the original information, what is my next step as far as getting that access? Is it possible?
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Solved Re: Founder & Founder Utils question

Post by Diiplexus on October 22nd 2015, 1:03 am

I'm having the same error , I hope you get your problem solved, here are some useful links
https://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password
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Solved Re: Founder & Founder Utils question

Post by brandon_g on October 22nd 2015, 1:38 am

Hello,

In this case, I would GUESS you would just have to request an 'official' transfer of ownership of the forum to you, in this process, the foundation email can be changed to one of your own. Very Happy


Please read this tutorial for more info: https://help.forumotion.com/t81878-recovery-or-change-founder-of-an-account


-Brandon


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Solved Re: Founder & Founder Utils question

Post by APE on October 22nd 2015, 1:39 am

Hello @EEYEN3

You will have to prove that you have the right to your ACP and maybe a Email or pm from the old founder to say he gave you the founders account.

A screen shot of you in the ACP in parts that can only be seen by the founder will be needed.
Also needed will be :
your Email address,
Forum address,
Founders username ( Your name )
Email address you was gave by old founder.
Link To this post


All this data should be PM'ed To me or A  Forumotion Manager


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Solved Re: Founder & Founder Utils question

Post by SLGray on October 22nd 2015, 3:25 am

Also the founder has to not logged in for 6 months and 1 day.


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Solved Re: Founder & Founder Utils question

Post by EEYEN3 on October 22nd 2015, 2:27 pm

@SLGray wrote:Also the founder has to not logged in for 6 months and 1 day.

Is it just the last log-in date of the founder account, or can you tell when the original founder himself stopped accessing the account and when I started using it?
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Solved Re: Founder & Founder Utils question

Post by APE on October 22nd 2015, 2:32 pm

Give Both of them Wink


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Solved Re: Founder & Founder Utils question

Post by brandon_g on October 22nd 2015, 2:49 pm

@EEYEN3 wrote:
@SLGray wrote:Also the founder has to not logged in for 6 months and 1 day.

Is it just the last log-in date of the founder account, or can you tell when the original founder himself stopped accessing the account and when I started using it?


Provide both, however, mainly just make sure you have a screenshot of the original founder saying he/she agrees to pass ownership onto you. Then really none of the other rules apply because the original founder willingly and knowlingly agreed hand over the forum to you.

-Brandon


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Solved Re: Founder & Founder Utils question

Post by SLGray on October 22nd 2015, 8:02 pm

Oh.  I misunderstood what you posted.  If you have access to the account then you do not need to 6 months and 1 day requirement.


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Solved Re: Founder & Founder Utils question

Post by APE on October 22nd 2015, 9:44 pm

@SLGray All the member needs is a Founders tool password reset They have founders account on the forum but when the old founder handed the info to the account they did not give the right account info to the founders tools.

The member will still need to give you the data asked in my last post so he/she can prove that he has Admin / Founders right's and then you can make 100% sure the member is now the founder.

@APE wrote:A screen shot of you in the ACP in parts that can only be seen by the founder will be needed.
Also needed will be :
your Email address,
Forum address,
Founders username ( Your name )
Email address you was gave by old founder.
Link To this post

All this data should be PM'ed To me or A Forumotion Manager


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Solved Re: Founder & Founder Utils question

Post by EEYEN3 on October 22nd 2015, 11:34 pm

The founder sent me his original password through an intermediary. I don't think I have a problem anymore. The topic can be locked. If, sometime in the future, I want or need the founder account, I will PM someone. Thanks for the help, guys.
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Solved Re: Founder & Founder Utils question

Post by APE on October 23rd 2015, 12:47 am

Topic solved and archived


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