Thanks, Forumotion, for COMPLETELY DESTROYING MY FORUM

by Gaminglect November 10th 2015, 12:51 am

Less than a week ago, I started a forum that was catching on real quick, and just a few minutes ago, we had hundreds of posts. Well, I assumed that it'd be best to make a backup, just in case of a cyber attack. I went into the process, and I was perplexed as to why I couldn't download my backup, so I chose to have it "restored" to the day that it was founded. I had no clue that it meant COMPLETELY RESETTING EVERYTHING. Now, I can't reverse this, as that was the ONLY option available for me. How truly pathetic on your part for limiting your members this way. Even 000webhost lets you somewhat have access to cPanel, and they don't force you to pay. My forum is ruined, thanks to the horrible software of yours. I will advise all of my friends to stay away from your services. Like they say, you get what you pay for.

by Gaminglect November 10th 2015, 1:09 am

I see that you can't actually download backups. The only thing that will make me stay with you is if my forum can be backed up to how it was this morning. Otherwise, I won't be contributing another piece of data. It makes you wonder why forums are dying.

by **brandon_g** November 10th 2015, 1:34 am

Hello,.
You CAN restore it back, you would just need to restore it to the lastest date. You don't need to download the back up as it is stored serverside and your forum is automatically backed up. You don't need to worry about a thing.

The reason you probably cant restore it back is because your forum is probably so new that it was only able to do 1 back up. You don't need to restore your unless something DOES happen, that is why it is back up restore.

-Brandkn

by Gaminglect November 10th 2015, 1:36 am

brandon_g wrote:Hello,.
You CAN restore it back, you would just need to restore it to the lastest date. You don't need to download the back up as it is stored serverside and your forum is automatically backed up. You don't need to worry about a thing.

The reason you probably cant restore it back is because your forum is probably so new that it was only able to do 1 back up. You don't need to restore your unless something DOES happen, that is why it is back up restore.

-Brandkn

The "latest" date was on November 6, only one day since starting the forum. What else can I do? Just wait? For how long? I've got members visiting all the time.

by **brandon_g** November 10th 2015, 1:39 am

Yes the reason for that is probably because it is so new, you shouldn't have restored it. If you had a question as to how the backup system works on FM is all you have to do is ask. Now I am not sure if it can be restored to how it was before you restored it, but if it is possible it would likely need to be done serverside by the pro team, but they wont be in the office again until tommorow morning french time.

-Brandon

by Gaminglect November 10th 2015, 1:44 am

brandon_g wrote:Yes the reason for that is probably because it is so new, you shouldn't have restored it. If you had a question as to how the backup system works FM is all you have to do is ask. Now I am not sure if it can be restored to how it was before you restored it, but if it is possible it would likely need to be done server by the pro team, but they wont be in the office again until tommorow morning french time.

-Brandon

I can still see our posts and such, but the index page says otherwise. OK, they really need to intervene on this as soon as possible.

by **Ape** November 10th 2015, 1:47 am

If you send me a link and Email address of your founders account to me in a PM i will ask The office to backup your forum on our servers but as brandon_g has already said the office is now closed and have no way to do this until they are open tomorrow.

I will hold our for your Pm with the info i have asked for.

Thank you

APE

by **brandon_g** November 10th 2015, 1:47 am

Oh ok... If the posts are still there, then your fine! All you have to do is bump up the topics again by posting in them Very Happy

. This will let the index page know it is there Very Happy

.

-Brandon

by Gaminglect November 10th 2015, 1:49 am

APE wrote:If you send me a link and Email address of your founders account to me in a PM i will ask The office to backup your forum on our servers but as brandon_g has already said the office is now closed and have no way to do this until they are open tomorrow.

I will hold our for your Pm with the info i have asked for.

Thank you

APE

Sent. Thanks in advance.

by **Ape** November 10th 2015, 2:09 am

Thank you i have sent this off we should have news tomorrow

Thank you for your understanding And sorry for any delay.

APE

by **SLGray** November 10th 2015, 2:41 am

Did you try resyning your forum?

AP > General > Forum > Configuration
The option is at the bottom of the page.

by Gaminglect November 10th 2015, 4:07 am

SLGray wrote:Did you try resyning your forum?

AP > General > Forum > Configuration
The option is at the bottom of the page.

It partly worked. The index statistics are still messed up.

by **SLGray** November 10th 2015, 5:57 am

Clear your browser's cache and history.

Please change the title of your topic to something that is related to your question/issue, so that other users will be able to find their question/issue using the search engine.

by **Ape** November 10th 2015, 2:23 pm

Gaminglect wrote:
SLGray wrote:Did you try resyning your forum?

AP > General > Forum > Configuration
The option is at the bottom of the page.
It partly worked. The index statistics are still messed up.

our team took a look at your forum and have said that your forum should be back to how it was now once you have made a new post in your forum all your statistics should be right again.
This is the info i got off the team

Tech team wrote:The statistics are always a bit off after a backup.
Posting a message sets the statistics right for posts and synchronising the forum or activating a new member sets it right for the number of users.

In our statistics I can see that:

- on the 6th the forum had: 19 topics / 4 members / 22 posts
- today the forum has: 76 topics / 21 users / 299 posts

Hope this helps. Wink

we do not see any other problems Wink

APE

by **brandon_g** November 10th 2015, 2:30 pm

brandon_g wrote:Oh ok... If the posts are still there, then your fine! All you have to do is bump up the topics again by posting in them . This will let the index page know it is there .

-Brandon

In addition to what Ape said, I did say this last night as well. Wink

That happened to me on my forum after a restore, that is how I got it to look back to normal Very Happy

.

-Brandon

by **Ape** November 10th 2015, 2:36 pm

I will also remind you that right now the backup system only backs up your forum once a week right now.
This may change but right now it is not possible.