news letter not sending

by PurpleTears February 20th 2016, 7:54 pm

I have tried to send a news letter out twice today , members say they did not get it i did not get it either.

by **brandon_g** February 20th 2016, 8:43 pm

Hello,

Did you send it out to all members? If so, how many members do you have your forum? If it is like a 100+ or so, it can take up to 24 to 48 hours to send them all, because our servers send them little by little. Does the newsletter come up in admin panel? If so, then the newsletters are probably still in the process of being sent. Smile

I would say wait a couple days, see if you and your users get the newsletter. If you don't then let us know.

-Brandon

by **SLGray** February 20th 2016, 8:51 pm

Also did you send a delayed newsletter?

by PurpleTears February 20th 2016, 9:29 pm

no it was not delayed, yes to all members and i have less than 100 members.
In the past it has always come to and them in just a few minutes

by **SLGray** February 20th 2016, 9:31 pm

Did you ask them to check their spam folders?

by Take Notes February 20th 2016, 9:32 pm

Did they check their private message inbox or e-mail?

by Rukiafan February 20th 2016, 9:36 pm

We haven't been able to send news letters since the current text editor was added a couple years ago. I figured it would eventually get fixed, but it never did...

by **SLGray** February 20th 2016, 9:46 pm

Rukiafan wrote:We haven't been able to send news letters since the current text editor was added a couple years ago. I figured it would eventually get fixed, but it never did...

Why did you not start a topic about the issue? The new text editor should not effect the sending of a newsletter.

by **Ape** February 20th 2016, 10:10 pm

Starting a topic helps us report any bugs that may be out there.
Some times bugs get over looked if there is not a report from our members about the problems they are facing. we urge you to report any problems as soon as you find them so we can get our tech team on the job to fixing it.

Back on topic
When sending a news letter you should get a Email before its sent so you can say if you want to make a change or not.

then when your happy with the news letter layout you can send it to all members.

Most of the time the problem comes from our domain getting blocked by gmail or hotmail
Please ask your members to make sure they add your forum domain is in the safe list,