cant send News letter or outgoing emails

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In progress cant send News letter or outgoing emails

Post by acdc2006 on Thu Sep 27 2018, 21:00

Technical Details


Forum version : #phpBB2
Position : Administrator
Concerned browser(s) : Other
Who the problem concerns : All members
When the problem appeared : when you changed from forumotion.com to iftopic.com
Forum link : http://airsoft.iftopic.com/

Description of problem

Hi i cant send news letters or email to others through my forum as it used to be called http://airsoft.forumotion.com/ and has now changed to http://airsoft.iftopic.com/ not had people registering for a long time.

regards Lee
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In progress Re: cant send News letter or outgoing emails

Post by Jadster on Thu Sep 27 2018, 21:07

Hello!
When you try to send an email or newsletter, does it give you an error message? If so, what is the error message?

Regards,
James
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In progress Re: cant send News letter or outgoing emails

Post by jucarese on Thu Sep 27 2018, 21:12

No bulletin and no mass mail ?? or if you can send and then do not let you send more ???
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In progress Re: cant send News letter or outgoing emails

Post by SLGray on Thu Sep 27 2018, 21:26

Yes, do you get an error message?



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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In progress Re: cant send News letter or outgoing emails

Post by mpelmmc on Fri Sep 28 2018, 10:11

Also, please make a screenshot of the problem you're encountering.



Rules of the forum - Frequently Asked Questions - Have you lost your password?
Please mark the "solved" button if your problem/doubt has been solved.
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In progress Re: cant send News letter or outgoing emails

Post by acdc2006 on Fri Sep 28 2018, 15:52

i get no error messages
i cant send screen shots because i have used my daily 2 news letters


Last edited by acdc2006 on Fri Sep 28 2018, 16:00; edited 1 time in total
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In progress Re: cant send News letter or outgoing emails

Post by brandon_g on Fri Sep 28 2018, 15:55

Can you provide a screenshot of what happens when you try to send a newsletter please?


Remember to mark your topic when a solution is found.
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In progress Re: cant send News letter or outgoing emails

Post by acdc2006 on Fri Sep 28 2018, 16:05




i get no error messages
i cant send screen shots because i have used my daily 2 news letters

What i'm saying is no members or me get the news letters
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In progress Re: cant send News letter or outgoing emails

Post by brandon_g on Fri Sep 28 2018, 17:27

Do the newsletters appear in the archive? If so, please note that it can take 24 hours to a week send out, depending on how many newsletters are going out on our system and how many are ahead if yours.


Remember to mark your topic when a solution is found.
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In progress Re: cant send News letter or outgoing emails

Post by skouliki on Fri Sep 28 2018, 17:32

hello

To know if it's been sent out and your members have got them.. go to admin panel....tracking and archives it will show up there if it's sent but this don't mean all your members have them
please note that the system is a little slow if you have lots of members
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In progress Re: cant send News letter or outgoing emails

Post by acdc2006 on Fri Sep 28 2018, 17:49

@skouliki wrote:hello

To know if it's been sent out and your members have got them.. go to admin panel....tracking and archives it will show up there if it's sent but this don't mean all your members have them
please note that the system is a little slow if you have lots of members


cant find where tracking and archives is in admin panel
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In progress Re: cant send News letter or outgoing emails

Post by brandon_g on Fri Sep 28 2018, 18:09

@acdc2006 wrote:
@skouliki wrote:hello

To know if it's been sent out and your members have got them.. go to admin panel....tracking and archives it will show up there if it's sent but this don't mean all your members have them
please note that the system is a little slow if you have lots of members


cant find where tracking and archives is in admin panel

Please don't use bold or color and keep to the default text. This is reserved for the staff for moderation. Thank you.
Please read our forum rules: ESF General Rules

It should be right underneath 'write and send'.


Remember to mark your topic when a solution is found.
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In progress Re: cant send News letter or outgoing emails

Post by acdc2006 on Fri Sep 28 2018, 18:45

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In progress Re: cant send News letter or outgoing emails

Post by APE on Fri Sep 28 2018, 19:55

okay it looks like your News letters was sent out and the news letters was delivered.

Please note that we had a change to our systems for members that are in the EU
we had to update all profile.

This was dew to the new data protection act 2018

so news letter settings and Email settings may have been turned off on all your members in the EU.

my advice is to make sure all your members look in the profile setting and see if news letter's and Emails is now turned on.



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In progress Re: cant send News letter or outgoing emails

Post by jucarese on Fri Sep 28 2018, 20:34

at the time of registration or through the personal profile



also keep in mind that a free package of your forum are limited the newsletters

https://help.forumotion.com/t155469-discover-forumotion-packages-the-new-way-to-evolve-your-forums?highlight=packages
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