cant send News letter or outgoing emails

by acdc2006 Thu 27 Sep - 18:00

Technical Details

Forum version : #phpBB2
Position : Administrator
Concerned browser(s) : Other
Who the problem concerns : All members
When the problem appeared : when you changed from forumotion.com to iftopic.com
Forum link : http://airsoft.iftopic.com/

Description of problem

Hi i cant send news letters or email to others through my forum as it used to be called http://airsoft.forumotion.com/ and has now changed to http://airsoft.iftopic.com/ not had people registering for a long time.

regards Lee

by Jadster Thu 27 Sep - 18:07

Hello!
When you try to send an email or newsletter, does it give you an error message? If so, what is the error message?

Regards,
James

by Jucarese Thu 27 Sep - 18:12

No bulletin and no mass mail ?? or if you can send and then do not let you send more ???

by **SLGray** Thu 27 Sep - 18:26

Yes, do you get an error message?

by Guest Fri 28 Sep - 7:11

Also, please make a screenshot of the problem you're encountering.

by acdc2006 Fri 28 Sep - 12:52

i get no error messages
i cant send screen shots because i have used my daily 2 news letters

by **brandon_g** Fri 28 Sep - 12:55

Can you provide a screenshot of what happens when you try to send a newsletter please?

by acdc2006 Fri 28 Sep - 13:05

cant send News letter or outgoing emails Abcd10

i get no error messages
i cant send screen shots because i have used my daily 2 news letters

What i'm saying is no members or me get the news letters

by **brandon_g** Fri 28 Sep - 14:27

Do the newsletters appear in the archive? If so, please note that it can take 24 hours to a week send out, depending on how many newsletters are going out on our system and how many are ahead if yours.

by **skouliki** Fri 28 Sep - 14:32

hello

To know if it's been sent out and your members have got them.. go to admin panel....tracking and archives it will show up there if it's sent but this don't mean all your members have them
please note that the system is a little slow if you have lots of members

by acdc2006 Fri 28 Sep - 14:49

skouliki wrote:hello

To know if it's been sent out and your members have got them.. go to admin panel....tracking and archives it will show up there if it's sent but this don't mean all your members have them
please note that the system is a little slow if you have lots of members

cant find where tracking and archives is in admin panel

by **brandon_g** Fri 28 Sep - 15:09

acdc2006 wrote:
skouliki wrote:hello

To know if it's been sent out and your members have got them.. go to admin panel....tracking and archives it will show up there if it's sent but this don't mean all your members have them
please note that the system is a little slow if you have lots of members

cant find where tracking and archives is in admin panel

Please don't use bold or color and keep to the default text. This is reserved for the staff for moderation. Thank you.

Please read our forum rules: ESF General Rules

It should be right underneath 'write and send'.

cant send News letter or outgoing emails Screen41

by acdc2006 Fri 28 Sep - 15:45

by **Ape** Fri 28 Sep - 16:55

okay it looks like your News letters was sent out and the news letters was delivered.

Please note that we had a change to our systems for members that are in the EU
we had to update all profile.

This was dew to the new data protection act 2018

so news letter settings and Email settings may have been turned off on all your members in the EU.

my advice is to make sure all your members look in the profile setting and see if news letter's and Emails is now turned on.