[ONLY TOPIC] detected suspicious activity

Thanks

APE wrote:Hello I'm just holding on for word on this now

I hope to have word today

sorry for the delay.

Nice one mate , I was just going to post asking what was happening again being as its getting on for 2 weeks now

I'm surprised so few people are having this problem

I'm being bombarded with messages from members who are unable to sign into our forum because of this security captcha nonsense... Really wished we'd never hosted our forum via Forumotion as we seem to have no control over these silly settings, why not give us the option to disable this?

With close to 7thousand members these situations are a nightmare and causes a lot of frustration to members some of whom have actually thrown in the towel and already left the forum due to the complications of attempting to sign in, its embarrassing!

Who do i contact with these members details to get them unblocked? I suspect this is only the start, as I've had a shed load of members contact me in just the last 24hrs alone, we pay quite a bit for our extras via forumotion & I'm really not happy about this.

ASOF wrote:I'm surprised so few people are having this problem

I'm being bombarded with messages from members who are unable to sign into our forum because of this security captcha nonsense... Really wished we'd never hosted our forum via Forumotion as we seem to have no control over these silly settings, why not give us the option to disable this?

With close to 7thousand members these situations are a nightmare and causes a lot of frustration to members some of whom have actually thrown in the towel and already left the forum due to the complications of attempting to sign in, its embarrassing!

Who do i contact with these members details to get them unblocked? I suspect this is only the start, as I've had a shed load of members contact me in just the last 24hrs alone, we pay quite a bit for our extras via forumotion & I'm really not happy about this.

Hello @ASOF we are not the only one having this problem the system is world wide.

Some of the members will be on a Black list and some members have lots of Ip addresses and our system flags up members that have 6 or more Ip addresses in less then a week This is a system that has been in place for well over 4 years.

This system is on servers side and you can not have this on your ACP as its a security measure, This is inplace to stop hackers and spammers going in your forum and out servers and hacking or spamming you and us.

the same system is live on this forum as well and it is used world wide so no matter what host you go to it will be the same thing.

its down to your members Ip address changing that is making this problem.

once removed from our system it should not be a problem.

Unless your member logs in with more then 6 new Ip addresses then it may flag you up again.

My advice is to ask your members if they have a ip address that will change they can call up there ISP and tell them that there getting banned from sites and can they stop the rolling IP address on there account.

Most ISP 's can do this for you.

We understand you can get mad at this system and we are doing our best to help you on this matter.

Unless you give us the info needed we can not do not do any more for your members or you.

Who to contact for help :
You can PM me or any of the other staff listed in the first topic

One of the members of my forum is having this issue also. I have reset their password and that hasn't helped. Will message one of the mods now as requested. Thanks in advance for your help!

APE wrote:

Dear @Diabolus @Geocachingmama @Brooksy118 @TimV @george20 @Cesar <3 Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.  If your members still have a problem Please Post the username of the member here only Please read our forum rules:  ESF General Rules

Brilliant, thank you, I'll ask them to give it another try and I'll report back

APE wrote:

Dear @Diabolus @Geocachingmama @Brooksy118 @TimV @george20 @Cesar <3 Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.  If your members still have a problem Please Post the username of the member here only Please read our forum rules:  ESF General Rules

My member "melly" still can't logging in and still getting the Same message

Hi, just reporting the same issue with a couple of our members on The Birds and the Bs. Will pm you details now. Cheers

george20 wrote:

My member "melly" still can't logging in and still getting the Same message

Thank you @george20 i have made a new report on this to our team and i will get back to you when i have more information

APE wrote:

george20 wrote:

My member "melly" still can't logging in and still getting the Same message

Thank you @george20 i have made a new report on this to our team and i will get back to you when i have more information

thank you

APE wrote:

Dear @Diabolus @Geocachingmama @Brooksy118 @TimV @george20 @Cesar <3 Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.  If your members still have a problem Please Post the username of the member here only Please read our forum rules:  ESF General Rules

Cookies cleared, still having login issues.
Username- Joke

Many thanks.

APE wrote:

Progress Report: Hello @Purplecow @ATF @george20 Your members have now be removed from our list.  Please make sure they Clear there browsers before logging in to your forum. Any problems Please post here with the username only we may PM you again if its needed. Thank you. Please read our forum rules: ESF General Rules

as it happens my member is also my wife and I have just logged on on her behalf OK , I will get her to try when she get home and report back

Geocachingmama wrote:

Cookies cleared, still having login issues.
Username- Joke

Many thanks.

Thank you for getting back to me on this i have made a new report about this and as the office is closed now i will hope to have some feedback tomorrow

I am sorry this did not work i may have to pm you tomorrow asking for a IP check but i hope our pro admin can remove your member tomorrow without this.

once again sorry for the delay.

APE


@george20 Thank you for letting me know i will mark your report as solved

HI Ape

I may have confused things by sending two pm's, but can you take a look at my member Jed please?

Thanks
Pat

hmm

You have posted in the wrong topic. Please start your own topic about your issue which is different from this topic.

APE wrote:

Geocachingmama wrote:

Cookies cleared, still having login issues.
Username- Joke

Many thanks.

Thank you for getting back to me on this i have made a new report about this and as the office is closed now i will hope to have some feedback tomorrow

I am sorry this did not work i may have to pm you tomorrow asking for a IP check but i hope our pro admin can remove your member tomorrow without this.

once again sorry for the delay.

APE


@george20 Thank you for letting me know i will mark your report as solved

Apparently, her account is now all ok. Thank you for fixing it.

Prof Pat Pending wrote:HI Ape

I may have confused things by sending two pm's, but can you take a look at my member Jed please?

Thanks
Pat

@Prof Pat Pending
I have sent a new request Just now i will get back to you on this as soon as i can.

Hello @Geocachingmama
Thank you for letting me know your member can now get in i have marked your case as Completed

Hello @Prof Pat Pending ,

Our pro admin has informed that your member Jed has been un banned from our system and should now be able to connect normally. May you please ask your member to confirm this for us? Once you hear back from him/her on whether they could get in, please report back so we know the results.

Regards,
-Brandon and the Forumotion Team

george20 wrote:

APE wrote:

Progress Report: Hello @Purplecow @ATF @george20 Your members have now be removed from our list.  Please make sure they Clear there browsers before logging in to your forum. Any problems Please post here with the username only we may PM you again if its needed. Thank you. Please read our forum rules: ESF General Rules

as it happens my member is also my wife and I have just logged on on her behalf OK , I will get her to try when she get home and report back

yes all seems well with my member , problem solved ,thanks for you help

APE wrote:

Dear @Diabolus @Geocachingmama @Brooksy118 @TimV @george20 @Cesar <3 Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.  If your members still have a problem Please Post the username of the member here only Please read our forum rules:  ESF General Rules

I'm pleased to say that my user has been able to log in successfully again now, thank you!

Thank you @Brooksy118 for letting me know your members can now get in i have marked my report for your members as Completed and your PM has been deleted.

brandon_g wrote:Hello @Prof Pat Pending ,

Our pro admin has informed that your member Jed has been un banned from our system and should now be able to connect normally. May you please ask your member to confirm this for us? Once you hear back from him/her on whether they could get in, please report back so we know the results.

Regards,
-Brandon and the Forumotion Team

He's able to log in again now

Many thanks

Pat

Your welcome, glad it is resolved .

-Brandon