Registration Confirmation Code Verification

Go down

Solved Registration Confirmation Code Verification

Post by Norton on January 3rd 2017, 12:55 am

The "Confirmation" code in the AP > user options doesn't appear to be working on my forum.
New members can't register because when the confirmation code has been input, it comes up with "Error" I have re synchronized the forum with no success.

I did try myself to create a new user to verify that the complaint was valid. Sorry but I don't recall the wording of the error message. The complaint was brought to my attention (PM) by a member who's friend is trying to join our Forum.

Any help at resolving this issue would be appreciated.
avatar
Norton
Forumember

Male Posts : 157
Reputation : 8
Language : English
Location : Ontario Canada

http://Norfolk Friends forumotion.net

Back to top Go down

Solved Re: Registration Confirmation Code Verification

Post by SLGray on January 3rd 2017, 6:26 am

It would help to see screenshots of the process and the error message. 

Is this happening on PC's and/or mobile devices?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

avatar
SLGray
Administrator
Administrator

Male Posts : 43672
Reputation : 3104
Language : English
Location : United States

http://fmthemesdesignteam.forumotion.com/

Back to top Go down

Solved Re: Registration Confirmation Code Verification

Post by Shadow on January 3rd 2017, 3:09 pm

Hello,

I can't find your forum. Can you share the address please? I will test on my side to verify if I have the same issue.

@Norton wrote:I did try myself to create a new user to verify that the complaint was valid. Sorry but I don't recall the wording of the error message. The complaint was brought to my attention (PM) by a member who's friend is trying to join our Forum.

And just to understand, there is only one member who has some troubles with the "Confirmation Code" feature? If yes, we really need a screenshot to help us to understand.

Thank you
avatar
Shadow
Administrator
Administrator

Male Posts : 15970
Reputation : 1731
Language : French, English

https://help.forumotion.com

Back to top Go down

Solved Re: Registration Confirmation Code Verification

Post by Norton on January 3rd 2017, 5:53 pm

SLGray/Leviosa Thanks for your quick response.
I personally knew the member that was trying to join the forum. So I temporarily disabled the confirmation code and they successfully joined the forum. I tried again this AM to register as a new member with the "Captcha" confirmation code enabled and it worked as designed.
In the past, strange things have happened (members unable to log IN) at the first of the month, and required re synchronizing, but, not of late.
Maybe re synchronizing the forum last night fixed the problem. BTW I do like the new confirmation code format, I found the old style difficult to read at times.
I will mark the post as "Solved"

Keep up the excellent work you guy's perform.

Thanks!
@Norton
avatar
Norton
Forumember

Male Posts : 157
Reputation : 8
Language : English
Location : Ontario Canada

http://Norfolk Friends forumotion.net

Back to top Go down

Solved Re: Registration Confirmation Code Verification

Post by Derri on January 5th 2017, 3:34 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules
avatar
Derri
Helper
Helper

Male Posts : 8714
Reputation : 629
Language : English & Basic French
Location : Scotland, United Kingdom

Back to top Go down

Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum