Credits problem

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Solved Credits problem

Post by OldCroc on May 2nd 2018, 10:59 am

I have a forum at http://golfers.africamotion.net.
I wanted to buy 1000 credits to upgrade the forum but became a bit confused with packages etc.
I think I bought the same package 3 time as almost $20 were debited in my paypal account.
I really don't know what's going on.

Please advise


Last edited by OldCroc on May 7th 2018, 6:18 pm; edited 1 time in total
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Solved Re: Credits problem

Post by APE on May 2nd 2018, 3:29 pm

Hello I will be happy to try and help you on this matter.

Can I ask was you trying to pay a month at a time or a yearly pack?


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Solved Re: Credits problem

Post by OldCroc on May 2nd 2018, 3:37 pm

Just a month at a time.
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Solved Re: Credits problem

Post by APE on May 2nd 2018, 3:41 pm

Okay thank you.

okay how it works is you have to use paypal monthly setup it's not run by the credits system on your forum.

what we do is set up a monthly payment plan with you and Paypal then your account will pay us each month to keep that pack.

How did you pay for your credits ?

only a yearly plan can use your ACP credits


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Solved Re: Credits problem

Post by OldCroc on May 2nd 2018, 4:26 pm

I paid through paypal but they have debited me by $12.60, $4.50 AND $6.50
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Solved Re: Credits problem

Post by SLGray on May 2nd 2018, 6:57 pm

Have you contacted PayPal and asked them about the charges?


Credits problem Slgray10

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Solved Re: Credits problem

Post by OldCroc on May 2nd 2018, 7:49 pm

They said that I must contact the company that debited my account. Agestra

I am not disputing the charges as I might have made the mistake of clicking 3 times on the purchase option.
All I wanted was 1000 credits so I ended with 1300 credits and 3 debits lol. If the mistake is on my side, I apologize.
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Solved Re: Credits problem

Post by SLGray on May 2nd 2018, 7:55 pm

Does it show that you have 1300 credits in your AP?


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Solved Re: Credits problem

Post by OldCroc on May 2nd 2018, 8:10 pm

Yes, it actually shows 1360
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Solved Re: Credits problem

Post by mpelmmc on May 2nd 2018, 8:24 pm

Hello,

You should read the Forumotion TOS. Especially the "Refund policy" part.

Also, in case it helps, Forumotion released a tutorial about packages that you might find useful.
https://help.forumotion.com/t155627-forumotion-packages#1070901

Best regards.
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Solved Re: Credits problem

Post by SLGray on May 2nd 2018, 8:29 pm

So you wanted to purchase a package with the monthly payment option, and you purchased credits using PayPal?

First Thing:  You can only use forum credits in te yearly payment option.  The monthly payment option goes through your PayPal account that is why you have to had one.

Second Thing:  Read the post above mine.


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Solved Re: Credits problem

Post by OldCroc on May 2nd 2018, 9:00 pm

Thank you very much for your kind assistance mr Gray. I think I will leave the matter as is and see what happens next month.

Have a great day and mark my problem as solved. Credits problem 1f600
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Solved Re: Credits problem

Post by APE on May 3rd 2018, 1:44 am

Did you go here and click the blue button ?
#1
Credits problem Captu113

or did you do it this way ?
#2
Credits problem Captu114


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Solved Re: Credits problem

Post by OldCroc on May 3rd 2018, 11:54 am

I DID IT THE BOTTOM WAY LOL
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Solved Re: Credits problem

Post by APE on May 4th 2018, 11:58 am

That's why then for the month one you need to do it the top one number 1

The bottom one is for a yearly system only.


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Solved Re: Credits problem

Post by OldCroc on May 4th 2018, 12:46 pm

Sorry for sounding stupid, but paypal has already debited me with those 3 amounts.
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Solved Re: Credits problem

Post by Shadow on May 4th 2018, 6:19 pm

Hello @OldCroc,

Could you show us a screenshot of the History part of your credits management, please?
ACP > Misc > Credits management - History

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Solved Re: Credits problem

Post by OldCroc on May 4th 2018, 7:39 pm

Here it is.

Credits problem Credit10
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Solved Re: Credits problem

Post by Shadow on May 5th 2018, 12:23 am

Thanks @OldCroc, we will check that Monday and I'm sure we will find a solution to this issue. Smile

Regards,
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Solved Re: Credits problem

Post by OldCroc on May 5th 2018, 12:55 am

You are very kind sir, and your service is exemplary. Thank you for your effort in helping me.
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Solved Re: Credits problem

Post by The Godfather on May 7th 2018, 5:42 pm

Hello @OldCroc

There is no problem in the actions you did and you didn't buy the same package 3 times either! Let me explain. :wouhou:

You started by adding 1000 credits on your forum for which you paid $12.60 at once using PayPal. until now nothing abnormal.

You then subscribed to a monthly advanced package via PayPal. For that, a recurring payment was set up for 360 credits = $4.50 that you had to pay every month which explains the payment made on Apr 30, 2018 8:23 pm

Nevertheless, a few minutes later, you decided to remove the ads from your forum and also monthlyized the payment for this removal. PayPal not being able to modify a payment previously validated, it thus cancelled your 1st payment and Forumotion refunded you the 360 credits already debited for the activation of your 1st advanced package without ads.
Then, thereafter, a new monthlyization for an advanced package with ads removal was set up for a monthly payment of 520 credits from where the debit of $6.50. This last debit being the only monthly debit currently in place on your forum and which will be renewed every month Wink

Hopefully it's clearer for you as well :rose:
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Solved Re: Credits problem

Post by OldCroc on May 7th 2018, 6:18 pm

THANK YOU FOR YOUR TIME AND EFFORT.
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Solved Re: Credits problem

Post by SLGray on May 7th 2018, 6:19 pm

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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