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Solved Premium package and newsletters

Post by JulesofColorado on May 17th 2018, 11:02 pm

I have purchased the premium package. I sent out 1 newsletter yesterday at 3:19 and it is showing as 7 of the same subject so now I have 1 newsletter left! Please notice they are the same subject sent at the same time. This is an obvious glitch and I would like this to be fixed please. I sent 1 newsletter, not 7. Please see the screenshot titled Auction & This N That.
Thank you.
Here is a link to my forum
http://artistictagpassions.forumotion.com/forum

Premium package and newsletters XmKDyOQ


Last edited by JulesofColorado on May 25th 2018, 7:01 am; edited 1 time in total
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Solved Re: Premium package and newsletters

Post by APE on May 17th 2018, 11:22 pm

Thank you for your report on this matter.

I have made a report to our tech team on this and will report back as soon as I get news back.


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Solved Re: Premium package and newsletters

Post by JulesofColorado on May 17th 2018, 11:33 pm

@APE wrote:Thank you for your report on this matter.

I have made a report to our tech team on this and will report back as soon as I get news back.

Thank you very much!
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Solved Re: Premium package and newsletters

Post by APE on May 18th 2018, 2:21 pm

Just an update on this for you.

This is a bug we are working on right now and I have been told that we will give you back your missing news letters as soon as we can.

our tech team know about this problem and are working on the problem Smile

I will update you soon on the progress.


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Solved Re: Premium package and newsletters

Post by JulesofColorado on May 18th 2018, 4:10 pm

@APE wrote:Just an update on this for you.

This is a bug we are working on right now and I have been told that we will give you back your missing news letters as soon as we can.

our tech team know about this problem and are working on the problem Smile

I will update you soon on the progress.

Hey APE.

Thank you so much for letting me know and for assisting me with this problem. You're the best!
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Solved Re: Premium package and newsletters

Post by APE on May 18th 2018, 4:12 pm

You are more than welcome I hope this will be fixed for you soon if not already done.


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Solved Re: Premium package and newsletters

Post by JulesofColorado on May 18th 2018, 4:51 pm

Unfortunately it hasn't been fixed yet.
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Solved Re: Premium package and newsletters

Post by APE on May 19th 2018, 2:23 am

Don't worry our team are on it and we will fix the problem as soon as we can.


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Solved Re: Premium package and newsletters

Post by JulesofColorado on May 23rd 2018, 12:46 am

Is there any word on this?

Thank you.
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Solved Re: Premium package and newsletters

Post by APE on May 23rd 2018, 1:29 am

Our Tech team are still working on the problem.
I hope to have some more news by tomorrow and will post back as soon as we have got a fix to the bug.


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Solved Re: Premium package and newsletters

Post by JulesofColorado on May 24th 2018, 1:14 am

Thank you for letting me know.
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Solved Re: Premium package and newsletters

Post by Shadow on May 24th 2018, 12:07 pm

Hello @JulesofColorado,

Can you check your administration panel, it should be solved by now. Smile

Regards,
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Solved Re: Premium package and newsletters

Post by JulesofColorado on May 25th 2018, 7:01 am

@Shadow
I have checked it and I now have 7 newsletters. Thank you! Hopefully it won't happen again Smile

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Solved Re: Premium package and newsletters

Post by SLGray on May 25th 2018, 8:04 am

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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