Re: Domain Name & Premium Package

by truthspoon Tue 26 Jun - 22:54

I received this message, I am on the Premium package which apparently gives me a personalised domain name.... However when I try to renew my Domain name it tells me I need to buy 1200 credits. I thought I already had a personalised Domain name as part of the Premium package?

Hello,

You have received this message to inform you that your domain http://www.truthspoonforum.com will expire in 7 days.

Pay attention, if you want to keep your domain name, you must renew it before 2018-07-06

To perform the renewal, please enter your forum administrative panel http://truthspoon.forumotion.co.uk ,then choose Misc> > Spend credits> > Domain Name

Finally, if you miss the renewal deadline, your domain name will go into "recoverable" status up to 10 days after its expiration date.

Do not hesitate to contact our team for any problem or question: https://help.forumotion.com/

Thank you for your trust.

Regards, Forumotion team

by **skouliki** Tue 26 Jun - 22:58

Hello

please open a new thread about your issue

by **SLGray** Tue 26 Jun - 23:32

truthspoon wrote:I received this message, I am on the Premium package which apparently gives me a personalised domain name.... However when I try to renew my Domain name it tells me I need to buy 1200 credits. I thought I already had a personalised Domain name as part of the Premium package?

Hello,

You have received this message to inform you that your domain http://www.truthspoonforum.com will expire in 7 days.

Pay attention, if you want to keep your domain name, you must renew it before 2018-07-06

To perform the renewal, please enter your forum administrative panel http://truthspoon.forumotion.co.uk ,then choose Misc> > Spend credits> > Domain Name

Finally, if you miss the renewal deadline, your domain name will go into "recoverable" status up to 10 days after its expiration date.

Do not hesitate to contact our team for any problem or question: https://help.forumotion.com/

Thank you for your trust.

Regards, Forumotion team

It only give you the ability to have a domain name. You have to purchase/renew the domain name separately.

by **The Godfather** Wed 27 Jun - 9:12

Hello @truthspoon

It is clearly indicated in your administration panel before acquiring packages Wink

by truthspoon Wed 27 Jun - 11:33

Wow.... That's a total rip-off.

Well done.

by **brandon_g** Wed 27 Jun - 15:23

The reason it is set up the way it is, is because once a domain is purchased its good for a full year no matter what, so even if your package expires, your domain would still be valid and have its own expiration date. That is why they set it up the way we do. As Godfather pointed out, it is also stated in the admin panel before you purchase the package.