Re: Domain Name & Premium Package

by truthspoon June 27th 2018, 4:54 am

I received this message, I am on the Premium package which apparently gives me a personalised domain name.... However when I try to renew my Domain name it tells me I need to buy 1200 credits. I thought I already had a personalised Domain name as part of the Premium package?

Hello,

You have received this message to inform you that your domain http://www.truthspoonforum.com will expire in 7 days.

Pay attention, if you want to keep your domain name, you must renew it before 2018-07-06

To perform the renewal, please enter your forum administrative panel http://truthspoon.forumotion.co.uk ,then choose Misc> > Spend credits> > Domain Name

Finally, if you miss the renewal deadline, your domain name will go into "recoverable" status up to 10 days after its expiration date.

Do not hesitate to contact our team for any problem or question: https://help.forumotion.com/

Thank you for your trust.

Regards, Forumotion team

by **skouliki** June 27th 2018, 4:58 am

Hello

please open a new thread about your issue

by **SLGray** June 27th 2018, 5:32 am

truthspoon wrote:I received this message, I am on the Premium package which apparently gives me a personalised domain name.... However when I try to renew my Domain name it tells me I need to buy 1200 credits. I thought I already had a personalised Domain name as part of the Premium package?

Hello,

You have received this message to inform you that your domain http://www.truthspoonforum.com will expire in 7 days.

Pay attention, if you want to keep your domain name, you must renew it before 2018-07-06

To perform the renewal, please enter your forum administrative panel http://truthspoon.forumotion.co.uk ,then choose Misc> > Spend credits> > Domain Name

Finally, if you miss the renewal deadline, your domain name will go into "recoverable" status up to 10 days after its expiration date.

Do not hesitate to contact our team for any problem or question: https://help.forumotion.com/

Thank you for your trust.

Regards, Forumotion team

It only give you the ability to have a domain name. You have to purchase/renew the domain name separately.

by **The Godfather** June 27th 2018, 3:12 pm

Hello @truthspoon

It is clearly indicated in your administration panel before acquiring packages Wink

by truthspoon June 27th 2018, 5:33 pm

Wow.... That's a total rip-off.

Well done.

by **brandon_g** June 27th 2018, 9:23 pm

The reason it is set up the way it is, is because once a domain is purchased its good for a full year no matter what, so even if your package expires, your domain would still be valid and have its own expiration date. That is why they set it up the way we do. As Godfather pointed out, it is also stated in the admin panel before you purchase the package.