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[Only Topic] (#3689) Problem with password resets?

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Solved [Only Topic] (#3689) Problem with password resets?

Post by Rosana May 30th 2018, 1:08 am

Only Topic: 
If you are the founder of the forum, please send in a PM this information to SLGray or APE
Code:
[b]Forum's Link[/b]:
[b]Creation Email[/b]:
[b]Link to this Topic[/b]:





Is there a problem with password resets?

First with my Admin password on my forum

Now with my first account here in the suport forum

When I use the "forgotton password" option i receive the email to reactivate. BUT the passord supplied is "use the password you used when registering" Which of course I've forgotton! And ruond and round I go!
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by mpelmmc May 30th 2018, 1:27 am

Hello @Rosana2

Yes, there is a current problem with that. I guess it will be fixed soon. In the meanwhile, if you forgot the password as the founder please read this post and submit the following information to either SLGray, APE, Luffy or brandon_g by PM
-URL of your forum
-The email of foundation of your forum

If you are a member of a forum or you have another account that is not the founder one, you will need to either wait until this problem is fixed or contact with an administrator of the forum in order for them to restore your password.

These are the resources we have right now for password recoveries. I'm sorry for the inconvenience. I'm sure the technicians will deal with the problem very soon but in the meanwhile we will have to adapt a little bit.

Best regards.
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Solved Reset Password

Post by TamDonCo May 30th 2018, 3:51 am

Hi

My user resets his password and he received the email like this

Code:
Hello badboy

You are receiving this e-mail because you have (or someone pretending to be you has) requested a new password to be sent for your account on Nhóm Chợ. If you did not request this e-mail then please ignore it, if you keep receiving it please contact the board administrator.

To use the new password, you need to activate it. To do this, click the link provided below.


Click here


If successful you will be able to login using the following password:

Password: The one you chose during your registration

Of course, you can change this password yourself via the profile page. If you have any difficulties, please contact the board administrator.

He forgets his password and it says

Password: The one you chose during your registration

Confused
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by mpelmmc May 30th 2018, 3:54 am

Hello,

This is a known issue. Please read here: https://help.forumotion.com/t155920-only-topic-problem-with-password-resets#1074042

Best regards Smile
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by TamDonCo May 30th 2018, 4:11 am

oh Thank You very much

Mod, you can delete this topic
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by SLGray May 30th 2018, 4:12 am

Topics Merged


[Only Topic] (#3689) Problem with password resets? Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by Rosana May 30th 2018, 1:14 pm

mpelmmc wrote:Hello @Rosana2

Yes, there is a current problem with that. I guess it will be fixed soon. In the meanwhile, if you forgot the password as the founder please read this post and submit the following information to either SLGray, APE, Luffy or brandon_g by PM
-URL of your forum
-The email of foundation of your forum

Thanks for the reply. Then its not me!
I will do that.
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by Gregg May 31st 2018, 4:11 pm

Has this been fixed or is there an ETA. I am having the same issue with a freshly created Forum ??
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by Shadow May 31st 2018, 5:03 pm

Hello @Gregg,

There is no fix yet, but if you need a new password for a founder account, feel free to send a PM to a staff member with the URL of the forum and the email address used at its creation. Wink

Regards,
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Solved Password Reset Link but no new pass.

Post by Grave Breaker June 1st 2018, 4:37 am

I've locked myself out of my forum. But every time i go to get a new password the email sends and gives me a link with no now password.

http://alteredmind.forumotion.com I had to go through a recovery on my pc which is making it even harder...
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by mpelmmc June 1st 2018, 5:50 am

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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by SLGray June 1st 2018, 6:18 am

Topics Merged


[Only Topic] (#3689) Problem with password resets? Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by BucolicBuffalo June 2nd 2018, 9:07 pm

I have a couple users that have been unable to reset passwords in the past couple days. Is this affecting some users as well as some founders?

I have told them to be patient, but have not tried changing their passwords myself.
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by SLGray June 2nd 2018, 9:43 pm

It is affecting everyone.


[Only Topic] (#3689) Problem with password resets? Slgray10

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Solved password change

Post by PurpleTears June 4th 2018, 3:16 am

i want to change my password for this site but i do not know my current one.. when i click on forgot password i get an email that says:
password: the one you use when you registerd


[Only Topic] (#3689) Problem with password resets? 1_copy11 By APE
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by Stephen- June 4th 2018, 3:35 am

Hi,

Do you mean changing your password for your forum ? If so then, you should read this thread: https://help.forumotion.com/t155920-only-topic-3689-problem-with-password-resets
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by PurpleTears June 4th 2018, 3:47 am

no not my forum for this help site i was only able to get in with topic it
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by Stephen- June 4th 2018, 4:00 am

PurpleTears wrote:no not my forum for this help site i was only able to get in with topic it

I see so you're saying on the support forum. As far as I know, the thread that I'd linked to you is a known issue and might also affect the support forum. Hoping it will be fixed soon.
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by brandon_g June 4th 2018, 4:39 am

PurpleTears wrote:no not my forum for this help site i was only able to get in with topic it

If you message one of the support forum admins (SLGray, Ape, Shadow), then they might be able to help you reset your password here in the mean time.


[Only Topic] (#3689) Problem with password resets? Brando10
Remember to mark your topic [Only Topic] (#3689) Problem with password resets? Solved15 when a solution is found.
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[Only Topic] (#3689) Problem with password resets? Scre1476
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by SLGray June 4th 2018, 4:51 am

Topics Merged



The issue affects all forums.


[Only Topic] (#3689) Problem with password resets? Slgray10

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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by Ape June 4th 2018, 12:15 pm

Hello @PurpleTears

If you PM me with your new password I will be happy to change it for you.

APE.


[Only Topic] (#3689) Problem with password resets? Left1212[Only Topic] (#3689) Problem with password resets? Center11[Only Topic] (#3689) Problem with password resets? Right112
[Only Topic] (#3689) Problem with password resets? Ape_b110
[Only Topic] (#3689) Problem with password resets? Keep_s10
[Only Topic] (#3689) Problem with password resets? Ape1010
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by PurpleTears June 4th 2018, 7:25 pm

pm sent
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by SLGray June 4th 2018, 9:21 pm

The issue should be fixed now. You will not receive a new password in the email now, but a link.


[Only Topic] (#3689) Problem with password resets? Slgray10

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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by Ape June 4th 2018, 10:32 pm

PurpleTears wrote:pm sent
your problem is now solved your password has been changed.


[Only Topic] (#3689) Problem with password resets? Left1212[Only Topic] (#3689) Problem with password resets? Center11[Only Topic] (#3689) Problem with password resets? Right112
[Only Topic] (#3689) Problem with password resets? Ape_b110
[Only Topic] (#3689) Problem with password resets? Keep_s10
[Only Topic] (#3689) Problem with password resets? Ape1010
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by PurpleTears June 5th 2018, 3:27 am

@APE I have no pm , the only way i was able to get in was by using facebook


sorry blonde moment lol this is solved
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Solved Re: [Only Topic] (#3689) Problem with password resets?

Post by The Godfather June 5th 2018, 5:20 pm

hello,

a patch for this problem was sent online. then, you can recover your account password again as you used to do by asking the forum

we apologize for the inconvenience caused
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