i cant Use my credit to buy a premium package.

Technical Details

Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Google Chrome
Screenshot of problem : https://i.imgur.com/fQt5gr2.jpg
Who the problem concerns : Yourself
When the problem appeared : 4th Dec 2018
Forum link : http://bitbegin.forumotion.com

Description of problem

I recently created a new forum with your company, I was told that if I want to have a full benefit of all the forum features I will need to upgrade to the premium plan which will cost 600credit per month. when i wanted to upgrade they requested i pay with a credit card which i did and was credited with 1000credit. Now i cannot use that credit to buy any our your services.

Why?

hello and welcome

please read this https://help.forumotion.com/t155627-forumotion-packages

The monthly option is only through PayPal, not forum credits.

The yearly option can be purchased with forum credits.