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Admin unable to sign in

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Solved Admin unable to sign in

Post by Venis Jordianthan February 22nd 2019, 8:21 am

This seems to be a popular issue, but I read the warning in another thread about not hijacking another persons thread. I got as far as figuring out which email address I put for the Admin account, but I still can't get in. I forgot my password. And for some reason, when I got signed into the email account, the original email that had my password in it was no longer there. Crying or Very sad So, if someone could help me out here, that would be great. Thanks in advance.
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Solved Re: Admin unable to sign in

Post by skouliki February 22nd 2019, 9:53 am

hello and welcome

if you are the founder please read this https://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password
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Solved Re: Admin unable to sign in

Post by Ape February 22nd 2019, 6:31 pm

Hello are you the founder of the forum or are you just an co admin

if you are the founder Please Pm me if you have not already sent a PM to any other staff member and i will be happy to reset your password.


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Solved Re: Admin unable to sign in

Post by Venis Jordianthan February 24th 2019, 1:39 am

Message sent, Ape.
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Solved Re: Admin unable to sign in

Post by Ape February 24th 2019, 6:34 pm

Thank you so much i have go your PM and I have sent you a new Password to your Email address you gave me.

Important
Please Don't copy and paste your new password you must type it as it is in the Email. Our system don't like copy and paste of passwords.

Please note once you have your new password you must change it on your ACP and on your founders tools Forum Utilities once you have done that Please make sure you keep the password safe.

If this is now solved please mark your topic as solved by going to the top of this thread and clicking mark as solved.


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Solved Re: Admin unable to sign in

Post by Ape March 5th 2019, 12:09 pm

Problem solved & topic archived.
Please read our forum rules: ESF General Rules


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