Can I use the Utilities without the founder's original information?

by EEYEN3 Mon 6 May 2019 - 20:11

someone did a "Thanos snap" and deleted 69 users from xwauniverse.forumotion.com. I've discovered I can un-delete them if I have the founder's information, but I don't, and I don't think even if someone could track him down that he'd remember. I have access to the founder account right now, but it says I need the original password to access the utilities. Is there anyway I could access the utilities without the founder's original password?

by **SLGray** Mon 6 May 2019 - 21:49

The founder would have to come here and ask for help.

by **Ape** Mon 6 May 2019 - 23:23

Sadly we can not help you unless the founder of the forum comes to us and asks for help.

I am not sure even why you have the founders account log in info as this is not meant to be gave to any one other then the found him / her self.

You will have to Email your founder and ask then to come and ask for help

by EEYEN3 Tue 7 May 2019 - 1:40

I have the founders info because I was essentially running the forum since it was created and he didn't want to come around anymore. I am pretty sure the founder is not going to come here to help. Is the only solution here to delete the forum altogether since we cant get support?

by **SLGray** Tue 7 May 2019 - 3:54

You are getting support, but it is not what you want to hear. We can only help the founder since he/she is the one who created the forum.

by EEYEN3 Tue 7 May 2019 - 5:08

The definition of "support" in the context being used is "to give assistance to" (give assistance to, especially financially; enable to function or act.) and your answer is literally "we can't assist *you*" and given the circumstance you'll never be able to. If you don't like me stating that factually you're not now nor will you ever be able to give support to us because the technical founder is an idiot, I'm sorry, but that's the reality of the situation.

I'm not blaming you. I'm just saying that if I can't get support because I am not *technically* the founder the only logical end game is to delete the forum or to let it rot out.

by **SLGray** Tue 7 May 2019 - 5:19

Well, that is between you and the founder. Were these 69 users exactly active on the forum?

by **Ape** Tue 7 May 2019 - 15:10

The only way around this is for you to take over the forum but this also comes with a problem.

You log in the founders account using the user name and password.

When some one ask's to take over a forum as the founder they need to give us some info about the founder and then we look in your forum to see if this info you gave is right at the time of asking for the account to be changed.

The most important thing we ask is has the founder not logged in for over a set time

Code:: six months and one day

the problem is you have logged in to the founders account so this will show you / he / she has logged in so there is no way we can change the account over to you.

We can still offer you some basic support on your forum but as for the forum Founders tools we are stuck.
Full support can only be given to the real founder of the forum.

I would ask you to Email the founder and ask him / her to give you ownership of the forum and that can be done by them handing over the account info and you making the change your self or once they have come to us then we can do it our end for you.

but until the founder of the forum has come in we have no power over this sorry.