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Activate an account manually?

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Solved Activate an account manually?

Post by JennyorAlice June 6th 2019, 2:33 am

Okay. Every once in a while, I have to manually activate someone's account. I'm trying to do that right now. I know how to activate someone's account. I just go to the ACP > Users & Groups > Inactive Users > New Users. Then I just check the box next to the person's user name and click activate to activate the person's account manually. What do I do if someone's account doesn't show up there? The only place that their account shows up is under "Users with no messages". How do I activate that person's account for them?


Last edited by JennyorAlice on June 6th 2019, 10:48 pm; edited 1 time in total
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Solved Re: Activate an account manually?

Post by Ape June 6th 2019, 3:24 am

If the members name is under Users with no messages then the account is already activated by the member them self they just have not logged in and made a post.


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Solved Re: Activate an account manually?

Post by JennyorAlice June 6th 2019, 4:32 am

APE wrote:If the members name is under Users with no messages then the account is already activated by the member them self they just have not logged in and made a post.

The member that I'm trying to help, they contacted me on another forum that we're both members on. This is what they told me....

"I tried to sign up under the name LittleApple. When I went to confirm the email and clicked the link I got "sorry, no such user exists" on site."
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Solved Re: Activate an account manually?

Post by SLGray June 6th 2019, 4:42 am

Do This:

AP > Users & Groups > Users > Search Users
Enter the username.
If it is found, click on it,
Scroll down the page and activate the account.


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Solved Re: Activate an account manually?

Post by JennyorAlice June 6th 2019, 8:35 am

I did what you said until the last part. It already shows that account it active.
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Solved Re: Activate an account manually?

Post by brandon_g June 6th 2019, 9:23 am

What leads you to believe its inactive then?


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Solved Re: Activate an account manually?

Post by SLGray June 6th 2019, 3:21 pm

Was the member exactly logging in or registering again?


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Solved Re: Activate an account manually?

Post by JennyorAlice June 6th 2019, 10:50 pm

JennyorAlice wrote:I did what you said until the last part. It already shows that account it active.

After I posted this message, I contacted the member to ask them if they were able to log it since it appears their account is active. They tried logging in and have been successful. They came to the conclusion that maybe there was just a delay when you go to click on the link in the activation e-mail.

Sorry to bother you.

Thank you for your help also.
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Solved Re: Activate an account manually?

Post by skouliki June 7th 2019, 12:19 am

Problem solved & topic archived.
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