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Email Not Working when New Members Join Forum

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Solved Email Not Working when New Members Join Forum

Post by Hazeleyez73 July 27th 2019, 6:06 am




I couldn't find where I should put this post, so I am putting it here.  When new members joined or when member post in forum, I normally get aa notification through my email. However, I been noticing I am not getting anything and finding new members waiting to be active. Can someone please help me get my email working,  so I dont have them wait for a long time to be activate. 

I looks in spam not there
I cleared my cache, I also use all different browsers to see if that was a problem. 
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Solved Re: Email Not Working when New Members Join Forum

Post by SLGray July 27th 2019, 6:12 am

Did you check the settings in your profile?


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When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: Email Not Working when New Members Join Forum

Post by Hazeleyez73 July 27th 2019, 6:21 am

Yes everything is set right
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Solved Re: Email Not Working when New Members Join Forum

Post by Hazeleyez73 July 28th 2019, 2:24 am

Bump -  Still need help with my email
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Solved Re: Email Not Working when New Members Join Forum

Post by skouliki July 28th 2019, 2:39 am

Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!
Please read our forum rules: ESF General Rules
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Solved Re: Email Not Working when New Members Join Forum

Post by System32 July 28th 2019, 3:34 am

Hi @Hazeleyez73 , nice to see you are using my tutorial about translation whole forum.
Let's get to the topic. I assume you did not change anything regarding emailing system? Or you did? Maybe you use some new script for something else and that affects the problem you have now. I understand it may seem that two things does not have relationship with each other when it comes to coding, but it is quite odd how things operate together.

P.S. Let me know what "plugins" - scripts you have used just before the problem occurred. Always ask yourself, when problem started? If it started after I did this, of course that's the problem.
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Solved Re: Email Not Working when New Members Join Forum

Post by Hazeleyez73 July 28th 2019, 3:55 am

Hi there, 

I noticed that I couldn't get notifications through my email for weeks now, but though maybe it was just email was having some issues. I dont think I changed anything due to having my email not working. 

I started decorating my forum boards to spice them up little, when you go on my page you can see what I have done. 
I used this code for each forum board. But I didn't think this would be the problem since I am just making my forum easier to navigate. 

Code:
<!--                                 Codes by HTML.am                                  -->
<!--                                  CSS Code                                 -->
<div align="center">
</div><style scoped="" type="text/css">
table.GeneratedTable {
width:1099px;
background-color: transparent;
border-collapse:collapse;border-width:1px;
border-color: #FFFFFF;
border-style:Solid;
color: transparent;
}
table.GeneratedTable td, table.GeneratedTable th {
border-width:1px;
border-color: #FFFFFF;
border-style:Solid;
padding:25px;
}
table.GeneratedTable thead {
background-color: transparent;
}
</style>
<!--                                 HTML Code                                --><br /><br />
<table class="GeneratedTable">
                                                                 <tbody></tbody>
 <tr>
                                                                   
  <td style="width: 4%;">
                                  <img src="https://i.postimg.cc/QCsrtZKN/stationery.png" alt="" style="width:70px;height:70px;" />                                 
  </td>
                                                                   
  <td style="width: 46%;">
                                                                 
   <div align="center">
                                   <span style="font-size: 20px;"><a href="https://guardianscreations.forumotion.com/t14-guardians-rules"><span style="color: #FFFFFF;">Our Rules</span></a> </span>                                          
    <div align="center">
                                    *Please Sign Our Rules In Here*                                
    </div>
                                                                
   </div>
                                                               
  </td>
                                                                   
  <td style="width: 4%;">
                                  <img src="https://i.postimg.cc/kgDPDcGS/mail.png" alt="" style="width:70px;height:70px;" />                                 
  </td>
                                                                   
  <td style="width: 46%;">
                                                                 
   <div align="center">
                                   <span style="font-size: 20px;"><a href="https://guardianscreations.forumotion.com/f123-our-announcements"><span style="color: #FFFFFF;">Our Announcements</span></a> </span>                                          
    <div align="center">
                                    *All Announcements Will Be Placed In Here*                                
    </div>
                                                                
   </div>
                                                               
  </td>
                                                                 
 </tr><tbody>                                 </tbody>
 <tr>
                                                                   
  <td style="width: 4%;">
                                  <img src="https://i.postimg.cc/K8YxBbqR/conversation-2.png" alt="" style="width:70px;height:70px;" />                                 
  </td>
                                                                   
  <td style="width: 46%;">
                                                                 
   <div align="center">
                                   <span style="font-size: 20px;"><a href="https://guardianscreations.forumotion.com/f126-guardians-help-support"><span style="color: #FFFFFF;">Our Help Support</span></a> </span>                                          
    <div align="center">
                                    *Do You Need Help With Something, Post In Here*                                
    </div>
                                                                
   </div>
                                                               
  </td>
                                                                   
  <td style="width: 4%;">
                                  <img src="https://i.postimg.cc/WbgJCGTM/pyramidalb.png" alt="" style="width:70px;height:70px;" />                                 
  </td>
                                                                   
  <td style="width: 46%;">
                                                                 
   <div align="center">
                                   <span style="font-size: 20px;"><a href="https://guardianscreations.forumotion.com/f44-our-polls"><span style="color: #FFFFFF;">Our Polls</span></a> </span>                                          
    <div align="center">
                                    *All Polls Will Be Placed In Here*                                
    </div>
                                                                
   </div>
                                                               
  </td>
                                                                 
 </tr><tbody>                                 </tbody>
 <tr>
                                                                   
  <td style="width: 4%;">
                                  <img src="https://i.postimg.cc/FHf5ydn8/canvas.png" alt="" style="width:70px;height:70px;" />                                 
  </td>
                                                                   
  <td style="width: 46%;">
                                                                 
   <div align="center">
                                   <span style="font-size: 20px;"><a href="https://guardianscreations.forumotion.com/f127-artist-copyright-info-and-stores"><span style="color: #FFFFFF;">FTU And PTU Artist</span></a> </span>                                          
    <div align="center">
                                    *All FTU And PTU Artist and Copyrights Will Be Placed In Here*                                
    </div>
                                                                
   </div>
                                                               
  </td>
                                                                   
  <td style="width: 4%;">
                                  <img src="https://i.postimg.cc/cLfZqN1J/rating.png" alt="" style="width:70px;height:70px;" />                                 
  </td>
                                                                   
  <td style="width: 46%;">
                                                                 
   <div align="center">
                                   <span style="font-size: 20px;"><a href="https://guardianscreations.forumotion.com/c11-vote-and-support"><span style="color: #FFFFFF;">Vote And Support</span></a> </span>                                          
    <div align="center">
                                    *Please Vote and Support For Our Forum*                                
    </div>
                                                
   </div>
                                               
  </td>
                                                                               
 </tr><tbody>                                 </tbody>
 <tr>
                                                              
 </tr><tbody></tbody>
</table>

Other then making my forum look the way it is all the scripts I use never had problem with my email. 

I hope you understand what I am tryig to say. 
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Solved Re: Email Not Working when New Members Join Forum

Post by System32 July 28th 2019, 4:20 am

Go to AP >> Display >> Usergroups >> groupcp_pending_info
Now that's what you need. Tell me does it look like this:

Code:
<div class="forumbg forumbg-table">
   <div class="inner"><span class="corners-top"><span></span></span>
      <table class="table1" cellspacing="1">
      <thead>
         <tr>
            <th class="pm">{L_PM}</th>
            <th class="name">{L_USERNAME}</th>
            <th class="posts">{L_POSTS}</th>
            <th class="website">{L_FROM}</th>
            <th class="website">{L_EMAIL}</th>
            <th class="website">{L_WEBSITE}</th>
            <th>{L_SELECT}</th>
         </tr>
      </thead>
      <tbody>
         <tr class="row3">
            <td colspan="8">{L_PENDING_MEMBERS}</td>
         </tr>
         <!-- BEGIN pending_members_row -->
         <tr class="{pending_members_row.ROW_CLASS}">
            <td>{pending_members_row.PM_IMG}</td>
            <td><a href="{pending_members_row.U_VIEWPROFILE}">{pending_members_row.USERNAME}</a></td>
            <td>{pending_members_row.POSTS}</td>
            <td>{pending_members_row.FROM}</td>
            <td>{pending_members_row.EMAIL_IMG}</td>
            <td>{pending_members_row.WWW_IMG}</td>
            <td class="posts"><input type="checkbox" name="pending_members[]" value="{pending_members_row.USER_ID}" checked="checked" /></td>
         </tr>
         <!-- END pending_members_row -->
      </tbody>
      </table>
      <br />
      <p class="right-box"><input class="button2" type="submit" name="approve" value="{L_APPROVE_SELECTED}" />&nbsp;<input class="button2" type="submit" name="deny" value="{L_DENY_SELECTED}" /></p>
      <div class="clear"></div>
      <span class="corners-bottom"><span></span></span></div>
</div>
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Solved Re: Email Not Working when New Members Join Forum

Post by Hazeleyez73 July 28th 2019, 4:31 am

Yes that's what it looks like
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Solved Re: Email Not Working when New Members Join Forum

Post by System32 July 28th 2019, 5:37 am

Alright, I registered, try now to see is there pending request from me
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Solved Re: Email Not Working when New Members Join Forum

Post by Hazeleyez73 July 28th 2019, 6:06 am

I accepted you, however it didn't give me a email notification that you joined/registered
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Solved Re: Email Not Working when New Members Join Forum

Post by System32 July 28th 2019, 6:24 am

Can you tell me my username? And if you can email as well.
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Solved Re: Email Not Working when New Members Join Forum

Post by Hazeleyez73 July 28th 2019, 6:29 am

Hazeleyez73
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Solved Re: Email Not Working when New Members Join Forum

Post by System32 July 28th 2019, 6:39 am

Allright. I got 1 message where i am notified how my acc is activated. And now i forgot password. Lol. Can you chaing it?

EDIT. My account is activated.
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Solved Re: Email Not Working when New Members Join Forum

Post by Hazeleyez73 July 29th 2019, 8:44 am

Email Still not working
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Solved Re: Email Not Working when New Members Join Forum

Post by System32 July 29th 2019, 6:12 pm

in AP > User & Groups > User option > new account activation - admin.

It does not work for me either. I have no idea what to do now. Only solution for me is to find in templates.
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Solved Re: Email Not Working when New Members Join Forum

Post by brandon_g July 29th 2019, 10:46 pm

I wonder if it could be a bug. How long as the problem been occurring for the both of you?


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Solved Re: Email Not Working when New Members Join Forum

Post by Hazeleyez73 July 30th 2019, 4:18 am

Mine Been months
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Solved Re: Email Not Working when New Members Join Forum

Post by System32 July 30th 2019, 5:12 am

brandon_g wrote:I wonder if it could be a bug. How long as the problem been occurring for the both of you?
To be honest, I don't use forum in purpose like others. I just test some new inventions so that others can improve forum. But yes, there is a problem after I tested. I tried what she said it was the problem and yes. It is some bug. I didn't spare my time looking for it because i am working on some project
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Solved Re: Email Not Working when New Members Join Forum

Post by Hazeleyez73 July 30th 2019, 6:32 am

If this is a bug how to we get rid of it and is this bug going to hurt everything else on the forum 
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Solved Re: Email Not Working when New Members Join Forum

Post by System32 July 30th 2019, 7:05 am

Allow users to activate without you
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Solved Re: Email Not Working when New Members Join Forum

Post by brandon_g July 30th 2019, 8:23 am

I just did a test on my test forum where I registered an account to see if I got the new user e-mail and I did get the e-mail, so I don't think it's a general bug.

Are you sure you have everything set up properly to receive e-mails? It should look like this:

Email Not Working when New Members Join Forum Settin10

If it is set to admins, try ticking to none, saving then ticking it back to admins and see if that corrected the problem. Maybe it messed up at some point for some reason.


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Solved Re: Email Not Working when New Members Join Forum

Post by Hazeleyez73 July 30th 2019, 9:52 am

Yep everything is set the way u have it
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Solved Re: Email Not Working when New Members Join Forum

Post by brandon_g July 30th 2019, 9:48 pm

Have you tried ticking the box to none and back to admins?


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Solved Re: Email Not Working when New Members Join Forum

Post by Hazeleyez73 July 31st 2019, 12:39 am

Yup
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Solved Re: Email Not Working when New Members Join Forum

Post by Ape July 31st 2019, 2:51 am

It is strange how you are getting this problem I have not had a problem with not getting the Emails when a new member makes an account.

I will make a report to our head office but I can't see it a bug or anything our end as no one else is reporting this, If it was our end then we would be flooded with founders saying the same thing.


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Solved Re: Email Not Working when New Members Join Forum

Post by Hazeleyez73 July 31st 2019, 3:45 am

Do you think it could be my Email Provider Side then? 

I think its odd myself, I dont get any emails members posting on my threads either and I know I am following the threads. 

All the other Forums I am in I get emails telling me I am following this thread. 

So yes its Weird 
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Solved Re: Email Not Working when New Members Join Forum

Post by SLGray July 31st 2019, 5:32 am

Have you checked to make sure that Forumotion is not on any list with your email provider?


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Solved Re: Email Not Working when New Members Join Forum

Post by Ape July 31st 2019, 8:15 am

I am really not sure why you would not be getting them but i have made a report to our team to see if they can find out what is going on.

I will ask you to do one more thing to try before we get a reply from our team.

Go to your ACP and turn your settings to the following.
Step1
ACP >> Users & Groups tab >> Users >> Users options >>
New accounts activation : No activation

Then save.
step2
ACP >> General tab >> Forum >> Configuration >>
Resynchronize your forum statistics : Tick the box then save
step3
Now do the step 1 again but put it how you want it to be then save.

sometimes this tells our servers to change the settings that are not working right to reset.


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Solved Re: Email Not Working when New Members Join Forum

Post by Ape August 1st 2019, 2:35 am

Hello @Hazeleyez73

I have word back from our head office today.

We have ran tests and found NO problems our end, we think it maybe your Email provider maybe stopping your emails them self.

Our advice is for you to Email your service provider and ask them if they can look in to this and give them your forum address.

Sadly we can not help you on this matter as it is not something we have control over.

Regards.

APE and the team


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