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Solved Ads no longer Disabled

Post by jeffcpr on August 13th 2019, 3:48 pm

So today ads on my forum suddenly appeared on my forum https://floattubeforum.forumotion.com/forum

I pay for the Premium package and for the last 9 years have had ads disabled for members of the forum. Did something change or is there an issue that might need to be fixed.

Thanks Jeff
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Solved Re: Ads no longer Disabled

Post by SLGray on August 13th 2019, 4:47 pm

Is the package active now?


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Solved Re: Ads no longer Disabled

Post by jeffcpr on August 13th 2019, 6:35 pm

Yes I pay Monthly
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Solved Re: Ads no longer Disabled

Post by APE on August 14th 2019, 10:54 pm

It maybe that your payment did not come out of your account on time so our system took it you stopped the payment.

Please give it 24 to 48 hrs and if it still has this problem PM @SLGray with a screen shot of your payment took from your paypal account and your forum address and he will talk to our head office for you.


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Solved Re: Ads no longer Disabled

Post by SLGray on August 20th 2019, 7:47 pm

Did you set the ad removal option before you purchased the package?


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Solved Re: Ads no longer Disabled

Post by APE on August 20th 2019, 8:11 pm

@jeffcpr Is this now solved ?


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Solved Re: Ads no longer Disabled

Post by jeffcpr on August 28th 2019, 5:12 pm

It is solved now but today it said through PayPal that my monthly subscription was canceled. We have money available now for that. How do I fix this for the monthly payments? I know I have time just want to get in front of it before I lose my Premium package. Thanks again for your help.
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Solved Re: Ads no longer Disabled

Post by brandon_g on August 29th 2019, 2:16 am

Just resubscribe a couple days before your package expires.

-Brandon


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Solved Re: Ads no longer Disabled

Post by jeffcpr on August 29th 2019, 2:26 am

OK thank you will do.
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Solved Re: Ads no longer Disabled

Post by brandon_g on August 29th 2019, 2:28 am

Your welcome Very Happy.

May I archive this?


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Solved Re: Ads no longer Disabled

Post by jeffcpr on August 29th 2019, 3:17 am

Please do Very good
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Solved Re: Ads no longer Disabled

Post by brandon_g on August 29th 2019, 3:18 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules


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