Incorrect linking in notification e-mails

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Solved Incorrect linking in notification e-mails

Post by Caroline on September 9th 2019, 8:09 pm

Hello,

Since about a week, members receive emails with faulty links to topics to which they are subscribed.
It is not constant: sometimes the e-mail contains a correct link and then an incorrect one
It seems that the link to the forum has simply been omitted

For example an incorrect link: http:///t38666p50-bannermix-opdracht-36#784358
Example of an correct link: http://pspdreamland.actieforum.com/t38713p20-gebruik-van-de-galerij#784345

Several members have noticed this.

Can you take a look at what is going on and whether this can be remedied?

Thank you in advance.

Caroline
http://pspdreamland.actieforum.com/
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Solved Re: Incorrect linking in notification e-mails

Post by SLGray on September 9th 2019, 8:11 pm

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules:  ESF General Rules


Incorrect linking in notification e-mails Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: Incorrect linking in notification e-mails

Post by Caroline on September 9th 2019, 8:31 pm

OK, thank you, i'm sorry Sad wave
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Solved Re: Incorrect linking in notification e-mails

Post by Penntogramus on September 9th 2019, 9:19 pm

Same here! What the heck is going on?
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Solved Re: Incorrect linking in notification e-mails

Post by SLGray on September 9th 2019, 11:54 pm

@Penntogramus wrote:Same here! What the heck is going on?
Where?


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Solved Re: Incorrect linking in notification e-mails

Post by APE on September 10th 2019, 12:54 am

Hello for us to know more about the problem we need to ask you some more information.

Is the Emails only sent about topic's being watched ?
Is the this the same problem with news letters?

I see you say this is reported by more then one member, Is this staff or is this members watching the forum not a topic ?


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Solved Re: Incorrect linking in notification e-mails

Post by Caroline on September 10th 2019, 9:34 am

Hello,

As far as I have received the notifications from the members and staff, it is on topics to which they are subscribed.
So subscribed topics from members and moderators (I personally have not received the wrong links).

I have not sent any newsletters lately, so I cannot answer that question, but I link manually in a newsletter, so I think this is not comparable.

Caroline
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Solved Re: Incorrect linking in notification e-mails

Post by APE on September 10th 2019, 1:46 pm

Thank you I will make a report for you and hope that we can find the problem Wink


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Solved Re: Incorrect linking in notification e-mails

Post by Caroline on September 10th 2019, 2:05 pm

Thank you Good (members report they get also wrong links in e-mails from other forums by forummotion/actieforum).
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Solved Re: Incorrect linking in notification e-mails

Post by APE on September 10th 2019, 2:07 pm

Thank you this will help us more in trying to work out the problem Smile


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Solved Re: Incorrect linking in notification e-mails

Post by APE on September 12th 2019, 11:12 am

Hello @Caroline

I have word back from the head office.

Can you send me by PM only copy's of the emails you got with the problem and a link to the right thread watched.

This can be sent by attachment or by a screen shot.
our head office will then try and find the bug.

Thank you.

APE.


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Solved Re: Incorrect linking in notification e-mails

Post by Caroline on September 12th 2019, 8:41 pm

PM send!

Thank you,
Caroline
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Solved Re: Incorrect linking in notification e-mails

Post by APE on September 12th 2019, 9:28 pm

Thank you i have passed this on to our team i hope they can find the bug and fix it for you.


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Solved Re: Incorrect linking in notification e-mails

Post by The Godfather on September 13th 2019, 4:47 pm

Hello everyone,

This issue was fixed few days ago. Please, can you give a try but only with new notification emails. It is important because regarding the links in the emails that were sent during the bug, these links will not be corrected. So check in new notification emails please.

Have a nice weekend Wink
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Solved Re: Incorrect linking in notification e-mails

Post by skouliki on September 17th 2019, 11:40 am

hi
is this solved?
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Solved Re: Incorrect linking in notification e-mails

Post by Caroline on September 17th 2019, 12:09 pm

Yes I think so. I have asked my members to report incorrect links in e-mails, but I have not received anything.

Thank you Very good
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Solved Re: Incorrect linking in notification e-mails

Post by skouliki on September 17th 2019, 12:38 pm

you are welcome
if an issue reappears please pm me to reopen your thread

Problem solved & topic archived.
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