Cannot Go From Portal to HomePage

by penny¢ Mon 21 Mar 2022 - 17:20

Technical Details

Forum version : #ModernBB
Position : Founder
Concerned browser(s) : Other
Who the problem concerns : A few members
Forum link : https://thezonegroups.forumotion.com/

Description of problem

When I have the forum set to "Your forum address leads to : PORTAL", the other admin cannot get to the homepage.
She goes to portal, signs in, clicks "home", then it takes her right back to the portal. Each time she clicks "home" it just stays on portal.
She is the only one that has reported this problem.
When it is set to go to the homepage automatically, she has not troubles.
What could the problem be?
I am not sure what browser she is using but can ask. She is in the UK and I am in USA so have to wait on the time difference.
Thanks!

by **skouliki** Mon 21 Mar 2022 - 18:31

hello

tell the member to clear the browser cookies and retry
also tell her as a test not to sign automatically but type the username and the password cause sometimes if you do not delete cookies often the browser has those issues

note : i tested as a member your forum no issues with the portal

by penny¢ Tue 22 Mar 2022 - 0:08

@skouliki

Thank you and I will pm her. It will be tomorrow probably before I get back here due to time difference, but I will let you know.
Thanks again!