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Member Cannot Read Some Posts

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Solved Member Cannot Read Some Posts

Post by penny¢ June 15th 2022, 3:17 pm

Technical Details


Forum version : #ModernBB
Position : Founder
Concerned browser(s) : Google Chrome
Who the problem concerns : A few members
Forum link : https://thezonegroups.forumotion.com/

Description of problem

I have a member, Dark, that says she cannot see the writing in some posts, mainly the stickied/global announcements. She can open and see the posts, just nothing but a blank area:

Member Cannot Read Some Posts 06-15-22-Dark-2

This is that post (it's long with several images,so only SS part of it):

Member Cannot Read Some Posts 06-15-22-Dark-5

This is what she says:

Member Cannot Read Some Posts 06-15-22-Dark-1

She says she is using Chrome, I told her to try in different browsers, she says she did and same thing.
Most of the posts she can't see have decorative borders, a few do not, so maybe that is the problem?
If it is, how would I fix that?
Says she has had this problem since joining in January but just now telling me.

Today she posts this on a regular, daily posts (not a sticky or global):

Member Cannot Read Some Posts 06-15-22-Dark-3

Here is the post today she is talking about:

Member Cannot Read Some Posts 06-15-22-Dark-4

I checked her member settings and everything for a regular member is marked "Read - Write
Special messages".

No other member has said anything about having problems like this. Any ideas?

Thanks!
penny¢
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Solved Re: Member Cannot Read Some Posts

Post by skouliki June 15th 2022, 3:33 pm

hello

in order to help you we must be able to see the posts and inspect the elements , at the moment your forum is closed to guests so either you can open it for us or send via pm a test account

please post the URL of the threads that the members don't see
skouliki
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Solved Re: Member Cannot Read Some Posts

Post by penny¢ June 15th 2022, 4:17 pm

@skouliki

I sent you a sign in and a list of the posts she can't see via pm.

Thanks!
penny¢
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Solved Re: Member Cannot Read Some Posts

Post by skouliki June 15th 2022, 5:10 pm

Your PM has  been received  with thanks.
Please read our forum rules:  ESF General Rules
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Solved Re: Member Cannot Read Some Posts

Post by skouliki June 15th 2022, 5:26 pm

tell your member to follow these steps
your threads are ok so it is something on her side

- the browser must be updated
- clear cache and history
- disable browser extensions ( sometimes the browser adds extensions that cause conflicts )
- disable antivirus
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Solved Re: Member Cannot Read Some Posts

Post by penny¢ June 15th 2022, 6:11 pm

@skouliki

I have sent the member a pm and will update here when she replies with her results.
Thanks!
penny¢
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Solved Re: Member Cannot Read Some Posts

Post by skouliki June 15th 2022, 7:53 pm

thanks you
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Solved Re: Member Cannot Read Some Posts

Post by penny¢ June 22nd 2022, 2:14 pm

@skouliki

This was her reply:

Member Cannot Read Some Posts 06-22-22-Dark-Prob2
penny¢
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Solved Re: Member Cannot Read Some Posts

Post by Ape June 22nd 2022, 2:28 pm

Has this member tried to use some other browser to see if the problem is still there ?


Member Cannot Read Some Posts Left1212Member Cannot Read Some Posts Center11Member Cannot Read Some Posts Right112
Member Cannot Read Some Posts Ape_b110
Member Cannot Read Some Posts Keep_s10
Member Cannot Read Some Posts Ape1010
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Solved Re: Member Cannot Read Some Posts

Post by penny¢ June 25th 2022, 2:50 pm

@Ape

She has not said, even tho I have asked a few times.
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Solved Re: Member Cannot Read Some Posts

Post by Ape June 25th 2022, 4:15 pm

I know that sometimes chrome can have some problems on some forums this is why I'm asking.


Member Cannot Read Some Posts Left1212Member Cannot Read Some Posts Center11Member Cannot Read Some Posts Right112
Member Cannot Read Some Posts Ape_b110
Member Cannot Read Some Posts Keep_s10
Member Cannot Read Some Posts Ape1010
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Solved Re: Member Cannot Read Some Posts

Post by penny¢ June 30th 2022, 1:02 pm

@Ape

Still waiting on reply from member. A few others notified me yesterday that Chrome and Opera aren't working for them. Made a new help post for that.
I will update this when member replies.
Thanks!
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Solved Re: Member Cannot Read Some Posts

Post by Ape June 30th 2022, 1:45 pm

Thank you I will make a post on that post asking for more info Wink


Member Cannot Read Some Posts Left1212Member Cannot Read Some Posts Center11Member Cannot Read Some Posts Right112
Member Cannot Read Some Posts Ape_b110
Member Cannot Read Some Posts Keep_s10
Member Cannot Read Some Posts Ape1010
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Solved Re: Member Cannot Read Some Posts

Post by penny¢ July 5th 2022, 12:19 pm

@Ape

Well, the member has not replied back about this, so going to close it.
Not sure how to mark it since I don't know if it's solved or what.
If you don't mind, mark it how you think and remove it when ready.
Thank you for your help.
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Solved Re: Member Cannot Read Some Posts

Post by Ape July 5th 2022, 12:32 pm

Thank you @penny¢ i will just close it and not add a solved icon as it was not really solved as had no reply.

If they get back to you and the problem is still there please PM me and i will reopen this one.
Please add in your PM the url of this topic Wink

Regards.

Ape.


Member Cannot Read Some Posts Left1212Member Cannot Read Some Posts Center11Member Cannot Read Some Posts Right112
Member Cannot Read Some Posts Ape_b110
Member Cannot Read Some Posts Keep_s10
Member Cannot Read Some Posts Ape1010
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