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Is a refund possible or partial refund possible?

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Solved Is a refund possible or partial refund possible?

Post by dominic.japan March 8th 2023, 12:35 pm

I'm using a Premium package but it's not being used at all. It's my fault. I can't blame members, but I have 311 days left of premium and was wondering if a partial refund was possible. Basically, can i downgrade back to a free version and get a partial refund for any unused time? If not, I fully understand. If so, please let me know how to proceed. Thank you so much.

Last edited by dominic.japan on March 8th 2023, 12:54 pm; edited 1 time in total

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Solved Re: Is a refund possible or partial refund possible?

Post by jucarese March 8th 2023, 12:45 pm


The purchase of products and services from entitles the buyer to a right of withdrawal within 15 days of the purchase, unless such products and services have been used in any way. In this case, the withdrawal period ends and it becomes impossible to cancel the purchase or obtain a refund. Outside the withdrawal period, no products or services are refundable, even if they have not been used and have not expired.

To exercise its right of withdrawal for a paid service which has not been "used" in accordance with the provisions and which does not fall under the exclusion cases mentioned above, You may contact Forumotion Staff and they can help you with the subject

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Solved Re: Is a refund possible or partial refund possible?

Post by skouliki March 8th 2023, 2:11 pm

marked as solved

Problem solved & topic archived.
Please read our forum rules: ESF General Rules

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