The forum of the forums
Would you like to react to this message? Create an account in a few clicks or log in to continue.

Topic Vanished, backup not working

5 posters

Page 1 of 2 1, 2  Next

Go down

Solved Topic Vanished, backup not working

Post by Loria January 24th 2024, 7:11 pm

Hello, my friend and I are having an issue on our forum where a single topic vanished and after a few days of troubleshooting, we are still unable to recover what we lost. We also noticed that even though I am an admin it seems I no longer have Admin privileges' in the forum.

We have tried doing a full backup with no luck. On the day this occurred it gave the option to do a full backup from 01/15/2024 with only lost content without changing current content Any insight as to why the backup won't work or if there is anything else we can do will be helpful. Thank you

Attachments
Topic Vanished, backup not working Attachment
Forum Issue.png You don't have permission to download attachments.(40 Kb) Downloaded 4 times
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Niko January 24th 2024, 7:20 pm

Coucou @Loria

In order to help you we need, at least, the address of your forum Mr. Green Mr. Green
Niko
Niko
Helper
Helper

Male Posts : 3110
Reputation : 245
Language : English, Italian, French
Location : Italy

https://www.fmcodes.net/

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Loria January 24th 2024, 7:23 pm

Here is the address for the main forum: https://cityofkampfer.forumotion.com/

This is the link for the topic that is now gone incase it's also needed: https://cityofkampfer.forumotion.com/t689p300-bella-in-the-two-years?ns=GtDVDago850%3D#56448

Thank you!
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Niko January 24th 2024, 7:24 pm

@Loria Can you provide a test account, or open the registration to new users?
Your forum is closed to guests I am afraid Embarassed and we cannot check anything at the moment Embarassed Sad

https://help.forumotion.com/t156280-how-to-make-a-test-account-for-your-forum
Niko
Niko
Helper
Helper

Male Posts : 3110
Reputation : 245
Language : English, Italian, French
Location : Italy

https://www.fmcodes.net/

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Loria January 24th 2024, 7:27 pm

Niko wrote:@Loria Can you provide a test account, or open the registration to new users?
Your forum is closed to guests I am afraid Embarassed and we cannot check anything at the moment Embarassed Sad

https://help.forumotion.com/t156280-how-to-make-a-test-account-for-your-forum

It is now open and you should be able to go in Smile
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Niko January 24th 2024, 7:29 pm

Thank you!
Upon checking the topic you cannot find (https://cityofkampfer.forumotion.com/t689-) I get this error:
Topic Vanished, backup not working Scree266

this means that the topic exist, but I don't have the permissions to read it.

If the topic wouldn't exist/is cancelled, the error would be this one:
Topic Vanished, backup not working Scree267

So I am afraid you simply don't have the permission to read topics in the forum where that specific topic is located Embarassed


About the second issue
We also noticed that even though I am an admin it seems I no longer have Admin privileges' in the forum.
It seems it is okay now, as you managed to access the ACP and change the setting to allow me registering Lol
Niko
Niko
Helper
Helper

Male Posts : 3110
Reputation : 245
Language : English, Italian, French
Location : Italy

https://www.fmcodes.net/

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Loria January 24th 2024, 7:33 pm

Okay, so it's still lingering around somewhere so that's a good sign!

There are only two of us in the forum and we both receive that message when visiting the link. Is there a way to change the permissions?
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Niko likes this post

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Niko January 24th 2024, 7:36 pm

Loria wrote:Okay, so it's still lingering around somewhere so that's a good sign!

There are only two of us in the forum and we both receive that message when visiting the link. Is there a way to change the permissions?

Can you by chance put me as admin temporarily?
So I can check it personally and understand it better. Wink

After that of course, remove me from administrators huhohi
Niko
Niko
Helper
Helper

Male Posts : 3110
Reputation : 245
Language : English, Italian, French
Location : Italy

https://www.fmcodes.net/

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Loria January 24th 2024, 7:48 pm

Niko wrote:
Loria wrote:Okay, so it's still lingering around somewhere so that's a good sign!

There are only two of us in the forum and we both receive that message when visiting the link. Is there a way to change the permissions?

Can you by chance put me as admin temporarily?
So I can check it personally and understand it better. Wink

After that of course, remove me from administrators huhohi

You should have admin status now Smile
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Niko January 24th 2024, 7:53 pm

@Loria No I don't, you gave me the rank "admin", but you need to put me in the administrator group instead Wink
In this group here: https://cityofkampfer.forumotion.com/g1-
Niko
Niko
Helper
Helper

Male Posts : 3110
Reputation : 245
Language : English, Italian, French
Location : Italy

https://www.fmcodes.net/

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Loria January 24th 2024, 8:02 pm

So sorry! Try now Smile
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Niko likes this post

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Niko January 24th 2024, 8:04 pm

Thank you! now I can see it as admin Wink

It is strange, because you are right that you cannot see the topic https://cityofkampfer.forumotion.com/t689- even as admin - which is strange from the error that you see Embarassed
Do you remember in what section the topic was placed?
Niko
Niko
Helper
Helper

Male Posts : 3110
Reputation : 245
Language : English, Italian, French
Location : Italy

https://www.fmcodes.net/

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Loria January 24th 2024, 8:10 pm

Niko wrote:Thank you! now I can see it as admin Wink

It is strange, because you are right that you cannot see the topic https://cityofkampfer.forumotion.com/t689- even as admin - which is strange from the error that you see Embarassed
Do you remember in what section the topic was placed?

It was in: https://cityofkampfer.forumotion.com/f99-two-year-gap?fbclid=IwAR0pdU18_YB55lQGGiB3X7ovAEfh71NZB9TIpxzzRP54t37Z20bFxBhry_U
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Niko January 24th 2024, 8:12 pm

I think it may be a synchronization issue, or something that went wrong doing the restore from backup Embarassed
I think this because the error you receive is different from the one of a deleted topic, and an administrator should never see that kind of warning "Only X can read this topic".

Topic Vanished, backup not working Scree268

Also, that type of warning usually says "Sorry, but only special users can read topics in this forum." or "Sorry, but only administrators can read topics in this forum." - and in this case there is the status keyword missing in the warning - which makes me think of an unexpected bug occurring.

I'd suggest you to wait for @Luzz or an administrator to escalate this to a technician, because I think it is a minor bug that occurred on your forum, and there is nothing you can do on your side at the moment Embarassed

I am sorry, but I cannot do anything else at the moment, we need to wait for them ouou
Niko
Niko
Helper
Helper

Male Posts : 3110
Reputation : 245
Language : English, Italian, French
Location : Italy

https://www.fmcodes.net/

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Loria January 24th 2024, 8:16 pm

Niko wrote:I think it may be a synchronization issue, or something that went wrong doing the restore from backup Embarassed
I think this because the error you receive is different from the one of a deleted topic, and an administrator should never see that kind of warning "Only X can read this topic".

Topic Vanished, backup not working Scree268

Also, that type of warning usually says "Sorry, but only special users can read topics in this forum." or "Sorry, but only administrators can read topics in this forum." - and in this case there is the status keyword missing in the warning - which makes me think of an unexpected bug occurring.

I'd suggest you to wait for @Luzz or an administrator to escalate this to a technician, because I think it is a minor bug that occurred on your forum, and there is nothing you can do on your side at the moment Embarassed

I am sorry, but I cannot do anything else at the moment, we need to wait for them ouou


It is okay! I greatly appreciate your help with this! Do I wait for them to respond to me here?
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Niko likes this post

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Niko January 24th 2024, 8:21 pm

Yes @Loria wait for them here Wink
The forumotion administrators follow office hours, so they will reply you during day time whenever they can Mr. Green
Niko
Niko
Helper
Helper

Male Posts : 3110
Reputation : 245
Language : English, Italian, French
Location : Italy

https://www.fmcodes.net/

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Loria January 24th 2024, 8:22 pm

I understand, thank you again!
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Niko likes this post

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Ape January 24th 2024, 11:31 pm

Hi @Loria I have sent a report to our head office we should get a reply tomorrow or Friday
Report sent on 01.24.2024 at 22:31:11


Topic Vanished, backup not working Left1212Topic Vanished, backup not working Center11Topic Vanished, backup not working Right112
Topic Vanished, backup not working Ape_b110
Topic Vanished, backup not working Ape1010
Ape
Ape
Administrator
Administrator

Male Posts : 19161
Reputation : 1995
Language : fluent in dork / mumbojumbo & English haha

http://chatworld.forumotion.co.uk/

Niko likes this post

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Loria January 24th 2024, 11:38 pm

Ape wrote:Hi @Loria I have sent a report to our head office we should get a reply tomorrow or Friday
Report sent on 01.24.2024 at 22:31:11

Wonderful! Thanks!
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Ape and Niko like this post

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by SLGray January 24th 2024, 11:49 pm

In the future, please use the host an image or insert image buttons in the editor for images.


Topic Vanished, backup not working Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 51512
Reputation : 3519
Language : English
Location : United States

https://forumsclub.com/gc/128-link-directory/

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Loria January 25th 2024, 1:38 am

SLGray wrote:In the future, please use the host an image or insert image buttons in the editor for images.

I tried but was having login issues with servimg. It does give me the option to use those tools now without asking for a login so I will be sure to do that next time. Thank you Smile
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Luzz January 25th 2024, 3:40 pm

Hello @Loria Smile

What I can see in your Security logs (and you can see the same thing in your Administration Pannel > General > Forum > Security (Moderation)) , is that this topic was moved by administrator Sarah on 22 January to a forum... but we cannot see which forum confused So I thougt that maybe the forum was deleted, but there was no deletion of any forum on 22 Jan before your backups.

Did you choose the option "Insert only the lost content without changing the current content" when you restored the forum ? Maybe your administrator remembers in which forum did she move the topic ?

In any case it's not a normal behavior, this is sure, but I try to find some more information to show it to our technicians. Thank you!
Luzz
Luzz
Administrator
Administrator

Posts : 1922
Reputation : 359
Language : French, English, Russian

http://forum.forumactif.com/

Ape, Niko and TonnyKamper like this post

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Loria January 25th 2024, 4:52 pm

Thank you for the information. We did choose “Insert only the lost content without changing the current content" when trying the backup. Sarah isn’t sure where it was moved as it happened completely by mistake. Sad
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Loria January 25th 2024, 6:14 pm

I would also like to add that Sarah was never given the option as to where she would like to move it, almost like it moved on it’s own somehow?
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by SLGray January 25th 2024, 10:55 pm

When she moved it, there should have been a drop-down menu to where to sent it.  She might not have remembered to so that step.


Topic Vanished, backup not working Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 51512
Reputation : 3519
Language : English
Location : United States

https://forumsclub.com/gc/128-link-directory/

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Loria January 25th 2024, 11:46 pm

Would it have given the options to only move it within our forum? Although I am set to admin I cannot see or access the administrator panel at this time.
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Niko January 26th 2024, 12:03 am

Loria wrote:Would it have given the options to only move it within our forum? Although I am set to admin I cannot see or access the administrator panel at this time.

Are you part of this group, or at least can you see the page?
https://cityofkampfer.forumotion.com/g1-

In any case a colleague wrote me this, maybe it is your case:
After doing a backup, permissions can be de-synchronized as the admin group is invisibly purged so it can create some strange bugs, the founder should try to re-add all admins in admin group again and see if the issue persists.
Try to be removed from the admin group (g1-) and then placed there again Hello
Niko
Niko
Helper
Helper

Male Posts : 3110
Reputation : 245
Language : English, Italian, French
Location : Italy

https://www.fmcodes.net/

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Ape January 26th 2024, 1:31 am

@SLGray & @Niko Just to be clear the founder cannot see the topic and luzz is also having problems finding the topic.
The link is not taking anyone to the topic.

It dose look to be a bug of some kind. @luzz has reported it to the tech team.


Topic Vanished, backup not working Left1212Topic Vanished, backup not working Center11Topic Vanished, backup not working Right112
Topic Vanished, backup not working Ape_b110
Topic Vanished, backup not working Ape1010
Ape
Ape
Administrator
Administrator

Male Posts : 19161
Reputation : 1995
Language : fluent in dork / mumbojumbo & English haha

http://chatworld.forumotion.co.uk/

Niko likes this post

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Loria January 26th 2024, 2:47 am

Niko wrote:
Loria wrote:Would it have given the options to only move it within our forum? Although I am set to admin I cannot see or access the administrator panel at this time.

Are you part of this group, or at least can you see the page?
https://cityofkampfer.forumotion.com/g1-

In any case a colleague wrote me this, maybe it is your case:
After doing a backup, permissions can be de-synchronized as the admin group is invisibly purged so it can create some strange bugs, the founder should try to re-add all admins in admin group again and see if the issue persists.
Try to be removed from the admin group (g1-) and then placed there again Hello

I can see and go into the Administration Panel now! Thanks! Celebrate
Loria
Loria
New Member

Female Posts : 18
Reputation : 1
Language : English

Niko likes this post

Back to top Go down

Solved Re: Topic Vanished, backup not working

Post by Luzz January 26th 2024, 10:54 am

Hello @Loria,

So, we don't know why but the topic was in the forum that existed no more Smile No idea how it happened (it seems it's the first time we can see such a situation Smile ), but our technician moved it again in the forum where it was before. So you can see it now : https://cityofkampfer.forumotion.com/t689- .

Sorry for this technical problem.

Have a nice day,
Best regards
Luzz
Luzz
Administrator
Administrator

Posts : 1922
Reputation : 359
Language : French, English, Russian

http://forum.forumactif.com/

Ape, Niko and TonnyKamper like this post

Back to top Go down

Page 1 of 2 1, 2  Next

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum