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"Sorry, but this e-mail address is invalid"

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Niko
leeelson
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Solved "Sorry, but this e-mail address is invalid"

Post by leeelson February 8th 2024, 9:23 pm

Technical Details


Forum version : #phpBB3
Position : Administrator
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : All members
When the problem appeared : Feb 6 2024
Forum link : https://jpl-retire.forumotion.com/

Description of problem

User cannot register with email @pacbell.net. Error message is "Sorry, but this e-mail address is invalid"


Last edited by leeelson on February 9th 2024, 5:14 pm; edited 1 time in total
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Solved Re: "Sorry, but this e-mail address is invalid"

Post by Niko February 8th 2024, 9:31 pm

Coucou @leeelson

yes, I can confirm your issue:
"Sorry, but this e-mail address is invalid" Scree301

Maybe the domain has been blacklisted by mistake Embarassed
The best option is to wait for @Luzz (the Pro Admin from the head office) so that she can check the status of that domain on our service Wink

ps: have you tried registering with that email address even on other forums on forumotion? Just to understand if it's a more systemic issue, or something only related to your forum
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Solved Re: "Sorry, but this e-mail address is invalid"

Post by Ape February 9th 2024, 2:19 am

Hello @leeelson yes this is not a known Email address on our system so it would not take it. my advice is to ask your member to make an account using one of the following.
Live,
Hotmail,
Gmail,
Yahoo,

Once the account is made you can always edit the members profile and put the one he or she wants after the account has been made.


"Sorry, but this e-mail address is invalid" Left1212"Sorry, but this e-mail address is invalid" Center11"Sorry, but this e-mail address is invalid" Right112
"Sorry, but this e-mail address is invalid" Ape_b110
"Sorry, but this e-mail address is invalid" Ape1010
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Solved Re: "Sorry, but this e-mail address is invalid"

Post by leeelson February 9th 2024, 5:36 am

Ape wrote:Hello @leeelson yes this is not a known Email address on our system so it would not take it. my advice is to ask your member to make an account using one of the following.
Live,
Hotmail,
Gmail,
Yahoo,

Once the account is made you can always edit the members profile and put the one he or she wants after the account has been made.
Tried this. Doesn't work. Same error. I'd expect that since the new email gets checked. @pacbell.net must have many users. Blacklisting all is a mistake, IMHO
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Solved Re: "Sorry, but this e-mail address is invalid"

Post by leeelson February 9th 2024, 5:39 am

Niko wrote:Coucou @leeelson



ps: have you tried registering with that email address even on other forums on forumotion? Just to understand if it's a more systemic issue, or something only related to your forum
Don't have access to other forums on forumotion. More significantly, no other similar problems found via Google on other forums. Only forumotion forums.
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Solved Re: "Sorry, but this e-mail address is invalid"

Post by jucarese February 9th 2024, 10:27 am

The problem is what they have said, it is not a mail server accepted by forummotion, so it may be blocked in a forum spam list and it will not allow anyone to register with it. Recommend these servers to your users,
hotmail,
Gmail,
yahoo
Live
You should wait for @Luzz.She can review it.
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Solved Re: "Sorry, but this e-mail address is invalid"

Post by Luzz February 9th 2024, 10:49 am

Hello @leeelson and all,

Thank you for reporting, the domain was whitelisted. You should not obtain this error now.

Have a nice day!
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Solved Re: "Sorry, but this e-mail address is invalid"

Post by leeelson February 9th 2024, 2:59 pm

Luzz wrote:Hello @leeelson and all,

Thank you for reporting, the domain was whitelisted. You should not obtain this error now.

Have a nice day!
Thanks! Very Happy
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Solved Re: "Sorry, but this e-mail address is invalid"

Post by skouliki February 9th 2024, 3:52 pm

When your request is complete, please mark it as Solved.
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Solved Re: "Sorry, but this e-mail address is invalid"

Post by Ape February 9th 2024, 5:30 pm

Problem solved & topic archived.
Please read our forum rules: ESF General Rules


"Sorry, but this e-mail address is invalid" Left1212"Sorry, but this e-mail address is invalid" Center11"Sorry, but this e-mail address is invalid" Right112
"Sorry, but this e-mail address is invalid" Ape_b110
"Sorry, but this e-mail address is invalid" Ape1010
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