Sorry, but this e-mail address is invalid.

by dominic.japan Wed 18 Oct 2023 - 9:19

When I use my edit profile to put my ********@customdomain.email

I get this error

Sorry, but this e-mail address is invalid.

by **Razor12345** Wed 18 Oct 2023 - 10:22

@customdomain.email

Specify the domain of the mail service

by dominic.japan Wed 18 Oct 2023 - 10:54

@pureheart.page

it's a custom domain and it's working.
MX records working
DNS working too

by **skouliki** Wed 18 Oct 2023 - 11:37

hello

The email address is not a known Email address so it might be blocked as a spam provider
please use one of the following providers Gmail, Hotmail, Live

by dominic.japan Wed 18 Oct 2023 - 13:09

then how come my email address @pureheart.page here on this forum works then? It was working before and I have another custom email address that is also working too

by **skouliki** Wed 18 Oct 2023 - 13:19

can you please take a screenshot of the problem with the email address and the note you get

i will tag @Luzz to take a look at this matter

by dominic.japan Wed 18 Oct 2023 - 13:22

Please do not share any of your personal information in public sections of the Support Forum.
For security reasons, I have removed your personal information from your post. Thank you!.

Please read our forum rules: ESF General Rules

the creation email must not be shown in public ->skouliki

by dominic.japan Wed 18 Oct 2023 - 13:23

Please do not share any of your personal information in public sections of the Support Forum.
For security reasons, I have removed your personal information from your post. Thank you!.

Please read our forum rules: ESF General Rules

edit : i kept the information for the report thank you
skouliki

by **skouliki** Wed 18 Oct 2023 - 13:31

thank you please wait an answer from Luzz

by **The Godfather** Wed 18 Oct 2023 - 13:56

Hello @dominic.japan

The problem should be fixed for your email address. The technical team is working on changes related to email addresses but this unfortunately causes some bugs.