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Sorry, but this e-mail address is invalid.

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Solved Sorry, but this e-mail address is invalid.

Post by dominic.japan October 18th 2023, 10:19 am

When I use my edit profile to put my ********@customdomain.email

I get this error

Sorry, but this e-mail address is invalid.



Last edited by dominic.japan on October 19th 2023, 5:11 am; edited 1 time in total
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Solved Re: Sorry, but this e-mail address is invalid.

Post by Razor12345 October 18th 2023, 11:22 am

@customdomain.email

Specify the domain of the mail service


Sorry, but this e-mail address is invalid. Screen51
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Solved Re: Sorry, but this e-mail address is invalid.

Post by dominic.japan October 18th 2023, 11:54 am

@pureheart.page

it's a custom domain and it's working.
MX records working
DNS working too
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Solved Re: Sorry, but this e-mail address is invalid.

Post by skouliki October 18th 2023, 12:37 pm

hello

The email address is not a known Email address so it might be blocked as a spam provider
please use one of the following providers Gmail, Hotmail, Live
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Solved Re: Sorry, but this e-mail address is invalid.

Post by dominic.japan October 18th 2023, 2:09 pm

then how come my email address @pureheart.page here on this forum works then? It was working before and I have another custom email address that is also working too
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Solved Re: Sorry, but this e-mail address is invalid.

Post by skouliki October 18th 2023, 2:19 pm

can you please take a screenshot of the problem with the email address and the note you get

i will tag @Luzz to take a look at this matter
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Solved Re: Sorry, but this e-mail address is invalid.

Post by dominic.japan October 18th 2023, 2:22 pm

Please do not share any of your personal information in public sections of the Support Forum.
For security reasons, I have removed your personal information from your post. Thank you!.
Please read our forum rules: ESF General Rules

the creation email must not be shown in public ->skouliki

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Solved Re: Sorry, but this e-mail address is invalid.

Post by dominic.japan October 18th 2023, 2:23 pm

Please do not share any of your personal information in public sections of the Support Forum.
For security reasons, I have removed your personal information from your post. Thank you!.
Please read our forum rules: ESF General Rules

edit : i kept the information for the report thank you
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Solved Re: Sorry, but this e-mail address is invalid.

Post by skouliki October 18th 2023, 2:31 pm

thank you please wait an answer from Luzz
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Solved Re: Sorry, but this e-mail address is invalid.

Post by The Godfather October 18th 2023, 2:56 pm

Hello @dominic.japan

The problem should be fixed for your email address. The technical team is working on changes related to email addresses but this unfortunately causes some bugs.
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Solved Re: Sorry, but this e-mail address is invalid.

Post by dominic.japan October 18th 2023, 3:55 pm

Thank you.
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Solved Re: Sorry, but this e-mail address is invalid.

Post by skouliki October 18th 2023, 4:09 pm

When your request is complete, please mark it as Solved
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Solved Re: Sorry, but this e-mail address is invalid.

Post by SLGray October 19th 2023, 8:35 am

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


Sorry, but this e-mail address is invalid. Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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