Hidden captcha - registration problems

Forum version : phpbb3
Position : Founder
Concerned browser(s) : Google Chrome, Opera, Safari, Firefox, Edge
Who the problem concerns : everyone
Forum link : https://www.dieacnocte.com/register
Package: Advanced

My forum is having trouble registering new users. The problem is that the captcha appears to be hidden for some reason, but there is absolutely nothing in our codes that could do that. The last few days have seen some issues like that on other forumotion websites, but they seem to vanish. Well, not in our case. I've tried to enable and disable Javascript code management, but it doesn't help. We can't change the theme because it's custom.
Several users have been awaiting registration for some time.

Can anyone please help? Thank you!

Hi, no, not this. I'm sorry; I should've been more specific. The problem is that the mandatory captcha code confirmation during registration (step 2) is not showing up. The same issue as here: https://help.forumotion.com/t163324-unable-to-register, but as I mentioned - I've tried to enable and disable JavaScript code management, but it doesn't help. We can't change the theme or skin because it's custom. The issue appears to be present on different websites, regardless of the CSS used.

As I process to register and go to step 2, the only input I have is “password confirmation”.


Then, after confirming the password, I get the message “The confirmation code is incorrect”. https://www.dieacnocte.com/register?step=2&agreement=1&privacy=1


In dev tools I found this code:

Code:

                  let inputToken = document.getElementById('g-recaptcha-response-3');
                  function captchaCheck(e) {
                     e.preventDefault();
                     let form = this;
                     grecaptcha.ready(function() {
                        grecaptcha.execute('6LfeLiAoAAAAALWL8_gKlLo22bn9Jn31i7NXq3mz', {action: 'register'}).then(function(token) {
                           inputToken.value = token;
                           /* Workaround when an input named submit exists */
                           document.createElement('form').submit.call(form).submit();
                        });
                     });
                  }
                  inputToken.closest('form').addEventListener('submit',captchaCheck);

But I'm not sure if this causes the problem.

@Majable It is a google captcha problem, the technicians are already working on it and will solve it asap.

Hello @Majable

I see from your first post you have tested the following.
you have turned off your Javascripts to see if the problem was from there.

Can i ask you ?
Have you gave turning off your CSS files to see if the problem is still there?
Have you Forced the default templates to basic to see if you have a error on your templates ?

Running this basic test helps us know more about your problem.

@jucarese thanks! We've noticed there are similar problems on a few different Polish forums, or at least there were a few days ago. As far as I know, some forum administrators had the same issue, and things went back to normal after a few days, but not us.

@Ape thank you. I tested that as well, and it was all the same regardless of which skin I used, what was in the CSS style sheet, and the JS codes. We didn't make any changes to the JS, CSS, or HTML. It worked perfectly until a few days ago, but it suddenly stopped.

Thank you @Majable for Clarifying that.

Please note I have made a only topic for this problem.
https://help.forumotion.com/t163333-validate-spammer-thing

this has been reported to our Tech team.

to keep updated please watch that topic.

Thank you.

If this is not the same problem please let us know.

Hello everyone,

To keep you informed, a patch has been posted online few minutes ago. It must provide a solution to the problem without abandoning the fight against SPAM.

The fix targets the registration and post/edit message pages (under certain conditions).

And for information with the Google Recaptcha V3 solution, it is completely normal not to have a Captcha to complete, this is the principle of the V3 (many people think that it is an error not to see a captcha but this is the intended behavior). To find out more: https://developers.google.com/recaptcha/docs/v3?hl=en

Can you give us feedback please? Thank you for all your reports.

@Ape, the system message in our case doesn't mention spammers or anti-flood, just "The confirmation code is incorrect", so I think it's not the case.

@The Godfather, thanks! I tried registering from various IP addresses and web browsers, but nothing changed. :< There is still a message stating that the confirmation code is incorrect. Is there anything we should change in the admin panel or add to our codes?

Hello @Majable

I asked to the technical team if they can find something in the custom changes of the forum maybe.

Thanks  @The Godfather, some time ago, we created a test forum to try our codes and today we deleted all the codes, all the CSS, and all the JS from the site, and there's the same problem. I am providing you with a link just in case: https://testyrzutukartoflem.forumpolish.com

Hello @Majable

We just sent online a fix, can you test again please?

@The Godfather Thank you, everything works great now. Problem solved!