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Confirmation Emails Not Sending

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In progress Confirmation Emails Not Sending

Post by That Admin Person on June 28th 2013, 5:10 am

I have my forum confirmation emails sent to the individuals users to check if they're human, and I know how to change it.

My members and people who want to sign up have brought it to my attention that they aren't getting confirmation emails, even in their Spam folders. Now when one of my users signed up again using a Gmail account, it worked with no problems.

I want to know why my users are having this problem, because it will really mess up my forum if we don't get this fixed. Please help us ASAP!

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In progress Re: Confirmation Emails Not Sending

Post by SLGray on June 28th 2013, 6:42 am

Tell them to add Forumotion to their allow list. You might want to add this somewhere on your forum.


When your topic has been solved, ensure you mark the topic solved.
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In progress Re: Confirmation Emails Not Sending

Post by That Admin Person on June 28th 2013, 9:53 am

@SLGray wrote:Tell them to add Forumotion to their allow list. You might want to add this somewhere on your forum.
Could you elaborate? I'm not sure I understand what an "allow list" is.

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In progress Re: Confirmation Emails Not Sending

Post by Derri on June 28th 2013, 1:25 pm

@That Admin Person wrote:
@SLGray wrote:Tell them to add Forumotion to their allow list. You might want to add this somewhere on your forum.
Could you elaborate? I'm not sure I understand what an "allow list" is.

What this problem is most likely is that they are detecting spam related to the Forumotion part mentioned in the email and the email isn't being delivered, this is due to how your members have gotten their email spam settings set up.

Now every email provider has options which allow you to disallow an address and allow an address and this is what SLGray is talking about. Now I'm not suggesting your members have deliberately blocked Forumotion but the email provider has detected Forumotion as common spam and therefore the email itself just isn't being delivered.

By "allow list" SLGray basically means the list of approved domains in which the email should then come through. Its called a lot of different things depending on the email provider/company.

Sometimes it is called "Allowed" list

Sometimes its called a "Whitelist"

It does have multiple names. Just tell your users that they should look under their spam settings and they'll usually find a place which allows them to add an approved domain so that the email will come through.

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