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Allopass is not working!

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In progress Allopass is not working!

Post by ForeverPotterLock on May 16th 2015, 7:24 pm

:wouhou:Hi, I've tried to get some credits on Allopass.. but when I went to phone them on my home phone it said the number could not be completed as dialed. How does this system work and how do I get to them? Sad Sad

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In progress Re: Allopass is not working!

Post by SLGray on May 16th 2015, 7:35 pm

Where did you get the number from?


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In progress Re: Allopass is not working!

Post by ForeverPotterLock on May 16th 2015, 7:36 pm

@SLGray when I go to buy credits on the administrative panel... I selected the Canadian option Smile

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In progress Re: Allopass is not working!

Post by SLGray on May 16th 2015, 7:37 pm

So you got the telephone number from the administration panel?


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In progress Re: Allopass is not working!

Post by ForeverPotterLock on May 16th 2015, 7:40 pm

That is correct.

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In progress Re: Allopass is not working!

Post by SLGray on May 16th 2015, 7:48 pm

Have you tried looking for a local number in your area to Allopass and contacting them about this issue?


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In progress Re: Allopass is not working!

Post by ForeverPotterLock on May 16th 2015, 7:59 pm

I will look, thank you.

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In progress Re: Allopass is not working!

Post by SLGray on May 16th 2015, 8:03 pm

You're welcome. Please let us know if you get an answer.


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In progress Re: Allopass is not working!

Post by ForeverPotterLock on May 16th 2015, 8:13 pm

I cannot find such a thing.

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In progress Re: Allopass is not working!

Post by SLGray on May 16th 2015, 8:20 pm

When I just tested it on my forum, I did not see any telephone number. Did you pick the country that you are living in?


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In progress Re: Allopass is not working!

Post by ForeverPotterLock on May 16th 2015, 8:31 pm

Yes, when you select Canada you are given a phone number.

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In progress Re: Allopass is not working!

Post by SLGray on May 16th 2015, 9:30 pm

See if this helps: https://www.allopass.com/ca ?


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In progress Re: Allopass is not working!

Post by ForeverPotterLock on May 17th 2015, 12:15 am

@SlGray This provides no help. Is there anyway to get 100 credits and that's it?

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In progress Re: Allopass is not working!

Post by Sir. Mayo on May 17th 2015, 3:39 am

@ForeverPotterLock wrote:Yes, when you select Canada you are given a phone number.
Have you called the number To get an access code?

Is this the message you are seeing:



If so its telling you to

To get your code , call:

1 900 789-7575
$ 3 / DAC appeal - $ 3 / DAC call
From a landline - From a land line
You must be aged over 18 to use this service .

The site name will not appear on your bill - Site name will not APPEAR on your phone bill .
Customer service: 1 866 900 2651

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In progress Re: Allopass is not working!

Post by ForeverPotterLock on May 17th 2015, 4:23 am

Yes, that is the number I am calling, @Sir. Mayo

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In progress Re: Allopass is not working!

Post by SLGray on May 17th 2015, 3:17 pm

Did you try the customer service number? Are you dealing the whole number?


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In progress Re: Allopass is not working!

Post by ForeverPotterLock on May 17th 2015, 10:16 pm

Yes I am. I will try and call the customer service number.

@SlGray

The support number is not in service.

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In progress Re: Allopass is not working!

Post by Sir. Mayo on May 18th 2015, 12:16 am

What happens when you call the other number?

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In progress Re: Allopass is not working!

Post by ForeverPotterLock on May 18th 2015, 12:22 am

@Sir. Mayo

"This could not be completed as dialed."

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In progress Re: Allopass is not working!

Post by Sir. Mayo on May 18th 2015, 12:33 am

Strange both numbers say that?


Here are a few things:

Are you calling from inside Canada?
Are you using a land line as instructed to do so?

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In progress Re: Allopass is not working!

Post by ForeverPotterLock on May 18th 2015, 1:43 am

@Sir. Mayo wrote:Strange both numbers say that?


Here are a few things:

Are you calling from inside Canada?
Are you using a land line as instructed to do so?

@Sir. Mayo
The actual number says it couldn't be completed as dialled while the help number is no longer in service.
Yes I am calling from a landline and yes I am calling from within Canada.

Should I try calling the American number? Nevermind! There is no American number! Sad

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In progress Re: Allopass is not working!

Post by Sir. Mayo on May 18th 2015, 3:00 am

@ForeverPotterLock

So it appears that Allopass became Hipay Mobile. Have you tried contacting them?

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In progress Re: Allopass is not working!

Post by ForeverPotterLock on May 18th 2015, 4:14 am

@Sir. Mayo I'll try that, thanks. I'll let you know how it turns out Smile

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In progress Re: Allopass is not working!

Post by SLGray on May 18th 2015, 6:37 am

Since this is a third party, we really can not change the numbers. You will need to contact Allopass because they are the ones who give the numbers.

Have you also tried without the 1? In the United States if a number is in your calling area, you do not have to deal 1. But because this numbers I am guessing are toll free numbers, you will need to deal the 1.


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In progress Re: Allopass is not working!

Post by ForeverPotterLock on May 18th 2015, 5:56 pm

I have tried with and without.

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In progress Re: Allopass is not working!

Post by brandon_g on May 18th 2015, 6:44 pm

Have you tried choosing the american option instead Razz. Even though you live in canada you can still use the american method right?

-Brandon


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In progress Re: Allopass is not working!

Post by ForeverPotterLock on May 18th 2015, 7:03 pm

Incorrect, as there is no American number.
However, there is a United Kingdom number but I'm scared that it will cost an exceptional amount.

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In progress Re: Allopass is not working!

Post by SLGray on May 18th 2015, 7:46 pm

I will ask our Pro Admin to look into this.


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In progress Re: Allopass is not working!

Post by ForeverPotterLock on May 18th 2015, 7:49 pm

@SLGray Thank you Smile


I tried calling the UK number but it connected me to an Operator, I stupidly hung up.

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In progress Re: Allopass is not working!

Post by SLGray on May 18th 2015, 7:50 pm

Let us wait until @Buttercup replies to this topic.


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