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[ONLY TOPIC] General Error Message

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Pro Admin [ONLY TOPIC] General Error Message

Post by SLGray on June 15th 2015, 7:30 pm

Made only topic

Has anyone else been getting the below error message on their forums and on the support forum?

General Error
Could not obtain users informations

I have got it on my forum and on the support forum.  It is 12:30 PM.
EDIT: BY APE
Please Fill in the Following in your post
Code:
[b]Forum Link:[/b]
[b]Time it Happened:[/b]
[b]Screen Shot[/b]
[b]Browser's[/b]


Last edited by SLGray on June 19th 2015, 7:52 pm; edited 1 time in total


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Pro Admin Re: [ONLY TOPIC] General Error Message

Post by APE on June 15th 2015, 7:39 pm

I had the same problem on my forum but it looks to have been fixed now maybe it was just a glitch in the system Wink





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Pro Admin Re: [ONLY TOPIC] General Error Message

Post by SLGray on June 15th 2015, 8:06 pm

We will keep this topic open for while to see if anyone is still having this issue.

If you are still having this issue, please give us this information:
Code:
[b]Forum Link:[/b]
[b]Time it Happened:[/b]
[b]Screen Shot[/b]


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Pro Admin General Error [HEEEEEEEEELP]

Post by PlatinumHearts on June 16th 2015, 12:03 am

General Error
 
Failed obtaining forum access control lists"
I got that when I tried previewing my post

General Error
 
Could not obtain users informations

One of my members keeps getting this every now and again on my site here: http://www.platinumhearts.net/

Can anyone tell me what this means?

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Pro Admin Re: [ONLY TOPIC] General Error Message

Post by APE on June 16th 2015, 12:59 am

Topic Merged to save posting again


This Bug has been reported to our Team at : 2015-06-15 19:36:08





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Pro Admin Re: [ONLY TOPIC] General Error Message

Post by Leviosa on June 16th 2015, 9:09 am

Hello

We had a problem yesterday that our technicians immediately solved. We do apologize for the trouble. If you get the same error don't hesitate to post on the "only topic" created by the staff.

Thanks for your understanding


No help without your forum url
No support via private message



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Pro Admin Can'a access my forum either on address or from utilities

Post by viankova on June 19th 2015, 12:59 pm

Technical Details

Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Mozilla Firefox, Google Chrome, Internet Explorer, Opera
Screenshot of problem : http://prikachi.com/images/825/8181825V.jpg
Who the problem concerns : A few members
When the problem appeared : I noticed the problem today.
Forum link : http://deeper-than-blood.forummotion.com/

Description of problem

Suddenly when I tried to access my forum from the address and the utilities, I get the error in the screenshot.

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Pro Admin Critical Error

Post by Topperno on June 19th 2015, 1:20 pm

Technical Details

Forum version : #phpBB3
Position : Administrator
Concerned browser(s) : Mozilla Firefox, Google Chrome
Screenshot of problem : http://i18.servimg.com/u/f18/15/57/67/61/oiuytf10.png
Who the problem concerns : All members (I think, I'm not sure they haven't been on yet)
Forum link : http://myimmortal.forumotion.com

Description of problem

Now personally I have no idea what this means or how to fix it. All I know is that I can't get onto my forums at all, I've been using this forum for about two, maybe three years and never had problem before. Or even heard of it.

Is there any way to fix this?

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Pro Admin Critical Error - Could not query config information

Post by lior111777 on June 19th 2015, 1:25 pm

Technical Details

Forum version : #phpBB3
Position : Administrator
Concerned browser(s) : Google Chrome
Screenshot of problem : http://srv1.jpg.co.il/9/5583fb3069eff.jpg
Who the problem concerns : All members
Forum link : http://nostalgia.forumhe.com

Description of problem

Hi. I'm trying to get my forum, and I can not get into. It seems to me the following error: "Critical Error Could not query config information".

I thought it was a general problem in this forum, but I noticed other forums on the board that work.

So why my particular forum does not work?

Thanks in advance.

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Pro Admin Re: [ONLY TOPIC] General Error Message

Post by Fish1969 on June 19th 2015, 1:29 pm

It is the same here in Germany! One member from germany, one member from Luxembourg have great problems to enter the forum part, the guy from luxembourg had 3 log-outs in 5 minutes..
http://www.der-lustige-modellbauer.com/

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Pro Admin Re: [ONLY TOPIC] General Error Message

Post by brandon_g on June 19th 2015, 1:37 pm

Hello,

Have you tried refreshing to see if it helps at all?


-Brandon


Remember to mark your topic when a solution is found.

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Pro Admin Re: [ONLY TOPIC] General Error Message

Post by viankova on June 19th 2015, 1:46 pm

I tried reloading several times. It did load on the third try then after two more times when I was accessing different forums inside to forum stopped loading and the same error appeared. Not it's OK I just hope I don't get the error again. I was wondering what might have caused it.

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Pro Admin Critical Error

Post by ElenaRPG on June 19th 2015, 1:52 pm

Hi guys!

I've a connection problem with a website. I don't know what happened because when I visited this website yesterday, I had no problem with the forum. Not I'm the only one who had problem.  
http://vampsiterpg.hungarianforum.com
I got this error message

Code:
Critical Error[size=16][/size]
[size=16][/size]
Could not query config information

Thank you for your help!

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Pro Admin Re: [ONLY TOPIC] General Error Message

Post by The Godfather on June 19th 2015, 2:03 pm

Hello everyone,

The problem has been reported to our technicians. 

We apologize for the trouble and we thank you for your patience.  :rose:

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Pro Admin Re: [ONLY TOPIC] General Error Message

Post by Nefadar on June 19th 2015, 2:24 pm

Hi!
We got the same problem...

Forum version : #phpBB3
Position : Administrator
Concerned browser(s) : Mozilla Firefox, Google Chrome, Internet Explorer, Opera (pc and iphone too)
Screenshot of problem : same just like the others, now Maintenance screen
Who the problem concerns : A few members
When the problem appeared : I noticed the problem half hour ago.
Forum link : http://xmenreneszansz.hungarianforum.net/


Last edited by Nefadar on June 19th 2015, 2:33 pm; edited 1 time in total

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Pro Admin Re: [ONLY TOPIC] General Error Message

Post by NibiNibi on June 19th 2015, 2:28 pm

Forum version : #phpBB2 
Position : Founder 
Concerned browser(s) : Mozilla Firefox, Google Chrome, Internet Explorer, Opera 
Screenshot of problem :  http://pannan.vot.pl/arizona-saints/grafiki/blad052015.png
Who the problem concerns : everybody on forum
When the problem appeared : today (few minutes ago)
Forum link : http://www.oldwhiskey.pl/

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Pro Admin Re: [ONLY TOPIC] General Error Message

Post by The Godfather on June 19th 2015, 5:10 pm

Hi everyone,

The technical operation is still in progress but it is almost done. It should be over in two hours maximum. 
Let us know here if you encounter these messages again.

We thank you for your understanding.  :rose:

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