Can't log-in with forumotion

by Moddy October 20th 2018, 4:42 pm

Forum owner can't log-in with own site, nor forumotion support, nor any other forumotion site. This is on-screen message when trying to log-in..

[quote="Forumotion"]
Any suggestions please?

ETA: She has tried everything conceivable but still can't log-in. The problem only seems to relate to forumotion.

Forumotion wrote:Dear members,

I understand some of you are having time out problems when trying to get on forums hosted by us,
If you can not log in on this support forum i would ask you to try and report your problem on one of the following.
 Facebook
 Twitter

 PLEASE Post the following:
URL of your / their forum:
Your /their internet service provider:
Your / their localisation:

We are sorry for the inconvenience And thank you for your understanding.
The Forumotion Team

by **skouliki** October 20th 2018, 5:01 pm

hello

Did she try with all broswer's? tell her to try with explorer first
also tell her skouliki says dont worry the page is on i can log in fine

if nothing is working tell her to disable the TLS

How to disable TLS

Open Firefox.
In the address bar, type about:config and press Enter.
In the Search field, enter tls. ,find and double-click the entry for security.tls.version.max.
Set the integer value to 4 to force a maximum protocol of TLS
Click OK.
Close your browser and restart Mozilla Firefox

Open Chrome.
In the address bar, type:chrome://flags/#tls13-variant
Disable the TLS
Close your browser and restart Chrome

Open Internet Explorer.
Select Internet options from the dropdown menu:
Click the Advanced tab, scroll down and deselect TLS
Click OK.
Close your browser and restart Internet Explorer

by **Ape** October 20th 2018, 5:29 pm

Hello is this member the one that is posting on Facebook ?

I have been talking to some one on facebook and giving support

We can't talk to others about founders account unless you are the founder of that forum.

We understand the founder is having problems here but we need to talk to them and get promotion from them to talk to you first.

by Sharonl October 20th 2018, 9:09 pm

Message from Jill:
The TLS thingy didn't work, but interestingly when I tried to load the CMOMM forum via a hideme proxy it loaded immediately. So why can't I log in without a proxy?

It is definitely only every single Forumotion site that I've got bookmarked that I'm having problems with. Every other internet site works perfectly normally.

I've tried all browsers; I've tried a different computer with a different operating system; I've tried my laptop; I've tried rebooting the PC; I've tried rebooting the router; I've tried clearing cache and cookies; I've tried doing a system restore; I've tried uninstalling and reinstalling the browsers; and I've even tried pulling my hair out - but none of it works, except using a proxy.

by Sharonl October 20th 2018, 9:09 pm

Message from Jill:
The TLS thingy didn't work, but interestingly when I tried to load the CMOMM forum via a hideme proxy it loaded immediately. So why can't I log in without a proxy?

It is definitely only every single Forumotion site that I've got bookmarked that I'm having problems with. Every other internet site works perfectly normally.

I've tried all browsers; I've tried a different computer with a different operating system; I've tried my laptop; I've tried rebooting the PC; I've tried rebooting the router; I've tried clearing cache and cookies; I've tried doing a system restore; I've tried uninstalling and reinstalling the browsers; and I've even tried pulling my hair out - but none of it works, except using a proxy.

by **skouliki** October 20th 2018, 9:35 pm

i really dont know its her computer issue ..we can only guess and hope to resolve it
if she tried all thee steps and nothing worked i suggest to take her pc to a service
it might be a thousand reasons we can not resolve this from here unfortunately

by **skouliki** October 20th 2018, 10:13 pm

Did she accidentally blocked the forumotion.com?

click the Chrome menu button -- marked with three horizontal lines -- and then choose "Settings" from the menu to open the Settings page.

Click the "Show advanced settings..." link, and then click the "Change proxy settings..." button in the Network section.

Click the "Security" tab, select the "Restricted sites" zone, and then click the "Sites" button to open the Restricted Sites window.

Select the blocked website from the Websites list, and then click the "Remove" button to unblock it. Click "Close" to close the Restricted Sites window, and then click "OK" to close the Internet Properties window.

by Moddy October 20th 2018, 10:54 pm

Thank you very much for your swift and continuing attention to this issue. I've passed your latest suggestion onto the forum owner.

I will let you know the result as soon as she replies. It can't be a problem with her computer because she has tried other computers but the problem is the same, as posted above by forum member Sharonl.

by **SLGray** October 20th 2018, 11:10 pm

So it only happens to forums hosted by Forumotion? It sounds like it could be her Internet connection.

by Moddy October 21st 2018, 12:04 am

Thanks, I'll pass on the message. I believe the forum owner is now speaking to Ape over on facebook.

by Sharonl October 21st 2018, 12:49 am

Yes - the problem only occurs with forumotion forums. All was fine last night but today Jill is getting the timed out message on forumotion sites. Her account seems fine as she has asked me to log in for her, which I did successfully.

by **SLGray** October 21st 2018, 1:00 am

If the founder is talking with APE on Facebook, let us wait and see what happens.

by **Ape** October 21st 2018, 11:06 am

Hello,

thank you for your patience I have now got a long list of members on facebook all reporting this problem.

@shadow
The members are all saying that they have a problem logging in, Most of them are on UK forums or are from the UK

Forum addresses:
http://actionmanmobileops.forumotion.co.uk
https://jillhavern.forumotion.net
http://sheffieldshamblers.forumotion.com
http://speakforum.forumotion.com
http://petsparlour.forumotion.net
I am now going to mark this as a only topic and I have made a report.

 Post Updated: 19:04:37 / 10.22.2018
New forum addresses added

by Sharonl October 21st 2018, 12:07 pm

should we disable the SSL certificate?

by **Ape** October 21st 2018, 1:58 pm

I don't think it has anything you do with the SSL certificate
It looks like a server problem some place.

If we do not have your forum address please post it here so i can update my files.

by Sharonl October 21st 2018, 3:40 pm

APE wrote:I don't think it has anything you do with the SSL certificate
It looks like a server problem some place.

If we do not have your forum address please post it here so i can update my files.

Thanks APE

You already have the forum address as I am posting on behalf of Jill Havern since she cannot access any forumotion sites at the moment

by Moddy October 21st 2018, 10:07 pm

JillHavern has asked me to pass on the message - she has changed the TLS as per Skouliki's suggestion up-page but now she can't see the forum at all, even with a proxy.

by **Ape** October 21st 2018, 11:47 pm

Tell her to change the settings back @Moddy.

Sadly the head office is closed right now but I hope they will read my report tomorrow.

by Moddy October 22nd 2018, 12:33 am

Thank you, I've passed the message on.

Hopefully things will be resolved sooner rather than later. No joke being locked out of your own domain!

by **The Godfather** October 22nd 2018, 3:13 pm

Hello, we are searching for the source of the problem but have no response for the moment. Could you please ask the members who are experiencing this problem to give you 1) information about their provider 2) their localisation ?

Thank you !

by Moddy October 22nd 2018, 4:18 pm

From Jill Havern - https://jillhavern.forumotion.net..

I'm with TalkTalk in the West Midlands UK.

B** S***** has said he can't see the forum and he's with Virgin Media in Cornwall UK.

Thank you for yor continued attention.

by **Ape** October 22nd 2018, 4:21 pm

Strange I am with Virgin Media and mobile and I have NO problem at all

But this info will be helpful to our team on finding the problem

Thank you for all your help on this matter @Moddy

by Moddy October 22nd 2018, 4:32 pm

My absolute pleasure!

Jill Havern is tearing her hair out with frustration.

by **Ape** October 22nd 2018, 5:25 pm

Tell her not to worry We will work out what is wrong and we will get it fixed as soon as we can.

by sisterval October 22nd 2018, 7:51 pm

One of my members has the same problem, I am awaiting her information about her provider etc.

http://petsparlour.forumotion.net

by **Ape** October 22nd 2018, 8:56 pm

Hello @The godfather

I have a report back on facebook
ISP -talk talk and Virgin media both of them UK

Facebook member wrote:Over the weekend I was in Dorset and on a TalkTalk connection when I was unable to get onto any Formation sites. Now back home in Essex on BT and no problems.

by Trueseadog October 22nd 2018, 9:17 pm

What is the Facebook page?

by Sharonl October 22nd 2018, 9:37 pm

APE wrote:Tell her not to worry We will work out what is wrong and we will get it fixed as soon as we can.

Hi

I am co-admin at Jill Haverns' forum. Is there anything that I can do to help the situation?

by Sharonl October 22nd 2018, 9:51 pm

Trueseadog wrote:What is the Facebook page?

Here s the link https://www.facebook.com/forumotionpage

by **brandon_g** October 22nd 2018, 10:29 pm

Sharonl wrote:
APE wrote:Tell her not to worry We will work out what is wrong and we will get it fixed as soon as we can.

Hi

I am co-admin at Jill Haverns' forum. Is there anything that I can do to help the situation?

Can you askJill for her location (city) and service provider?