External Domain Redirecting Problem

My forum external domain is redirecting to the forum domain, Here is the external Domain www.9jatechs.com . please what can i do?

hello what is your forum address ?

My forum domain is http://9jatech.forumotion.com/

ok i need to know do you have a external hosted with us or is it a domain hosted by some one like godaddy?

Also what package do you have ? or and are you paying monthly or yearly ?

The domain is hosted by Godaddy, but I'm on free package.

You can only use a domain name in advanced or premium package.

Your address will no longer work if you have a free package you will have to buy a package from us then you can run your domain again.

 

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Custom domain is only appy for or Package

This external domain is working but its redirecting to the forum domain.

Exactly, if you want the free url to redirect to the domain name instead, you need to have either the advanced or premium package with us. Otherwise it will just redirect to your free url and thats it.

-Brandon

To add an external domain name or one through Forumotion, you have to have either an advanced package or a premium package.

I just purchased the Advanced package but its still redirecting to the free Domain URL.

It will still do that you have to give it time we always say 24 to 48hrs. If after that 48hrs you still have a problem then you can ask us to look in to it again.

My advice is to remove it fro your ACP and then re add it then that will speed things up.

But remember you will have to buy a package from us every year at the same time making sure it don't run out.

APE wrote:It will still do that you have to give it time we always say 24 to 48hrs. If after that 48hrs you still have a problem then you can ask us to look in to it again.

My advice is to remove it fro your ACP and then re add it then that will speed things up.

But remember you will have to buy a package from us every year at the same time making sure it don't run out.

Okay thanks but i have a questions.

Does it mean that if the Advance Package expire the External URL will still redirect to the free URL?

As soon as your package runs out this time next year your address will go back to your free domain like it has now.

You will need to always have one of our paid packages or it will go back to your default address.

To stop the package from running out you will be told by your ACP it's about to run out then you can pay for it to be upgraded. you should never let it run out if you want your own domain name.

APE wrote:As soon as your package runs out this time next year your address will go back to your free domain like it has now.

You will need to always have one of our paid packages or it will go back to your default address.

To stop the package from running out you will be told by your ACP it's about to run out then you can pay for it to be upgraded. you should never let it run out if you want your own domain name.

Okay, thanks 
Just waiting for it to go stop the redirection now.

Did you try and turn the domain off then back on again in your ACP ?

if no then give that a try.

Is okay now, but please how can i transfer my domain to Forumotion?

Snows wrote:Is okay now, but please how can i transfer my domain to Forumotion?

Sorry but you can not transfer the domain to us as we have no power over the domain you got from your host.
you should have got the domain name from us to begin with.

As your problem with the domain name is now fixed can i close this topic ?

If yes please press the Green mark solved button found at the top of this topic.