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Post by Base April 4th 2014, 11:07 pm

First topic message reminder :

Hello,

Members have suggested a topic where they can ask questions for the Forumotion Team. Here, you are free to ask questions and members of staff will answer them.

Please note that the staff reserves the right to refuse to answer any question that we deem as inappropriate. This topic will also be locked if things get out of hand. Thank you.

This is NOT a place to ask for support. All questions regarding support must be done in the appropriate sections.


Last edited by Base on May 7th 2014, 12:01 pm; edited 1 time in total
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Post by Ape November 10th 2015, 2:47 am

Akati wrote:@APE, is there a Vietnam Official Support Forum? If there isn't, what do they have to do for it to be added?(For Vietnam people)
No there is not a Vietnam Official Support Forum sorry.
Most of our pro Admin's work in the head office in France and as far as i know we do not have anyone in that office to offer the full support of a Vietnam Official Support Forum.


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Post by Kratos November 10th 2015, 2:50 am

Where is the Greek's Official Support Forum? Located in France?(Along with the other support forums?)


Last edited by Akati on November 10th 2015, 2:51 am; edited 1 time in total
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Post by SLGray November 10th 2015, 2:51 am

Support forums need a Pro Admin who knows French and the language of the official support forum.  This is one of the requirements for an official support forum.  The Pro Admin is someone who exactly works in the company's office.


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Post by brandon_g November 10th 2015, 3:07 am

Well not nessecarily a pro staff, but atleast a very trusted volunteer (someone who has been with fm for years), such as the greek support forum which I believe is headed by our one and only @Luffy and also I believe the portugese support forum and/or the italian support forum headed I believe by @Niko , I believe those support forums dont have a pro admin per say, but an admin who can get in communication with one.

Unless I am wrong?

-Brandon


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Post by Nemo November 10th 2015, 6:27 am

Hello,

As member of staff of the Greek community, we're as official as other support forums are ( Arabic, English, French, Italian, Spanish etc.). We do not have a Pro Admin who works in Nice, France, but we are in daily contact with the Pro Staff. @Luffy knows Greek and English, just like our second Administrator and I know Greek, English and French. So we can communicate easily and fast enough to provide the best support for our users!

Hello
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Post by Kratos November 10th 2015, 6:29 am

So, I have a question. Only Admins from France can become Admins here? What about the other support forum admins?
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Post by Ellianna17 November 10th 2015, 9:21 am

Akati wrote:So, I have a question. Only Admins from France can become Admins here? What about the other support forum admins?
Nope, Sanket was once an administrator. As for the other support forums, I believe that administrators can be from anywhere. Luffy is an administrator in the Greek Support Forum and he's from Greece.


Toothless
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Post by TheCrow November 10th 2015, 10:29 am

Hello, as many mentioned i am not from France but from Greece. You can be from wherever you want as long as you are trusted by someone who is in the company. You need to gain their trust and work really hard in order to be trusted by the company and become an official support forum of the company. I made the Greek support when i was a staff member here and got all the permissions from Buttercup in order to create a forum that is under the authorities of the company. Smile
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Post by Kratos November 10th 2015, 10:11 pm

@Luffy, do you Administrate the Greek Support Forum? Or when your busy does another admin take over?
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Post by TheCrow November 11th 2015, 10:14 am

Akati wrote:@Luffy, do you Administrate the Greek Support Forum? Or when your busy does another admin take over?
@Akati yes i do. If i am busy i inform my staff and they know i am busy at that time. No one else takes over my role. Smile
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Post by Kratos November 11th 2015, 9:36 pm

@Luffy, if you had a choice to become an Pro Admin here or a Manager, which would you choose? Also on which support forum are you active the most? English Support or Greece?
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Post by TheCrow November 12th 2015, 3:35 pm

Akati wrote:@Luffy, if you had a choice to become an Pro Admin here or a Manager, which would you choose? Also on which support forum are you active the most? English Support or Greece?
I wouldn't mind either one and i couldn't choose. I'd personally stay as i am at this phase but if and when this happens we shall see what i'll choose! Smile
I am more active on the Greek support but still i am active here also! Smile
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Post by Kratos November 12th 2015, 10:18 pm

Luffy wrote:
Akati wrote:@Luffy, if you had a choice to become an Pro Admin here or a Manager, which would you choose? Also on which support forum are you active the most? English Support or Greece?
I wouldn't mind either one and i couldn't choose. I'd personally stay as i am at this phase but if and when this happens we shall see what i'll choose! Smile
I am more active on the Greek support but still i am active here also! Smile
Did you create the Greek Support Forum? Or did someone else?
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Post by Niko November 12th 2015, 11:48 pm

Ellianna17 wrote:
Akati wrote:So, I have a question. Only Admins from France can become Admins here? What about the other support forum admins?
Nope, Sanket was once an administrator. As for the other support forums, I believe that administrators can be from anywhere. Luffy is an administrator in the Greek Support Forum and he's from Greece.

and I am from italy Razz Razz

brandon_g wrote:Well not nessecarily a pro staff, but atleast a very trusted volunteer (someone who has been with fm for years), such as the greek support forum which I believe is headed by our one and only @Luffy and also I believe the portugese support forum and/or the italian support forum headed I believe by @Niko , I believe those support forums dont have a pro admin per say, but an admin who can get in communication with one.
Unless I am wrong?

you are perfectly right Ask the staff (No support here) - Page 12 1f60e Ask the staff (No support here) - Page 12 1f60b
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Post by TheCrow November 13th 2015, 12:11 am

Akati wrote:Did you create the Greek Support Forum? Or did someone else?
Yes, i did create the Greek Support! Very Happy
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Post by Kratos November 13th 2015, 12:17 am

Luffy wrote:
Akati wrote:Did you create the Greek Support Forum? Or did someone else?
Yes, i did create the Greek Support! Very Happy
How many Pro-Admins is required to administrate the Greek Support Forum? And what is the maximum amount? Also can there be more then 2?
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Post by TheCrow November 13th 2015, 1:43 pm

If by pro admins you mean the admins on ForumGreek we are two at the moment. Me and a friend of mine that i trust fully. He helps and together we made the Greek Support like this! Smile It can be as many as needed. At the moment we don't need more than two but we are looking for other staff as Support Mods Graphic Designers etc.. Smile
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Post by Kratos November 14th 2015, 12:03 am

Luffy wrote:If by pro admins you mean the admins on ForumGreek we are two at the moment. Me and a friend of mine that i trust fully. He helps and together we made the Greek Support like this! Smile It can be as many as needed. At the moment we don't need more than two but we are looking for other staff as Support Mods Graphic Designers etc.. Smile
Can some people at the Greek Support Forum speak English or just you?
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Post by brandon_g November 14th 2015, 1:11 am

There is also @Nemo who is a staff there so yes there are others. Wink

-Brandon


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Post by Kratos November 19th 2015, 8:47 pm

brandon_g wrote:There is also @Nemo who is a staff there so yes there are others. Wink

-Brandon
@Brandon_g, what would you do if you weren't a support moderator here?
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Post by TheCrow November 19th 2015, 11:11 pm

Akati wrote:Can some people at the Greek Support Forum speak English or just you?
Propably a lot of them know how to speak English but instead of coming here and getting support in English, there's now the Greek Support where they can speak their language and understand fully what we mean! Smile
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Post by brandon_g November 20th 2015, 1:53 am

Akati wrote:
brandon_g wrote:There is also @Nemo who is a staff there so yes there are others. Wink

-Brandon
@Brandon_g, what would you do if you weren't a support moderator here?

I would do the same thing I have always done. I was a member for the longest time before I became staff. I believe you were even here when I was still a member Wink.


-Brandon


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Post by Kratos November 20th 2015, 7:26 am

brandon_g wrote:
Akati wrote:
brandon_g wrote:There is also @Nemo who is a staff there so yes there are others. Wink

-Brandon
@Brandon_g, what would you do if you weren't a support moderator here?

I would do the same thing I have always done. I was a member for the longest time before I became staff. I believe you were even here when I was still a member Wink.


-Brandon
What made you start a forum?
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Post by brandon_g November 20th 2015, 2:21 pm

I forgot, it was so long ago since I started the one I have now. Probably for fun though. Razz



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Post by Kratos December 13th 2015, 9:21 pm

Why did Forumotion even want a review section?
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Post by TheCrow December 14th 2015, 12:15 am

Akati wrote:Why did Forumotion even want a review section?
So that we can review your forum and tell you what looks good and what doesn't. Also this is a good way to learn what others like and what you should focus on them and make your forums even better for the public and for whatever you want the forum you own have. Smile
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Post by Kratos December 14th 2015, 12:28 am

Luffy wrote:
Akati wrote:Why did Forumotion even want a review section?
So that we can review your forum and tell you what looks good and what doesn't. Also this is a good way to learn what others like and what you should focus on them and make your forums even better for the public and for whatever you want the forum you own have. Smile
Do you like your volunteer work as a Forum Reviewer?
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Post by TheCrow December 14th 2015, 2:04 am

Akati wrote:Do you like your volunteer work as a Forum Reviewer?
Of course i do and that's why i still do it! Smile Cool
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Post by Kratos December 14th 2015, 2:38 am

Luffy wrote:
Akati wrote:Do you like your volunteer work as a Forum Reviewer?
Of course i do and that's why i still do it! Smile Cool
How long have you been apart of the support forum? And when was the support forum made?
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Post by TheCrow December 14th 2015, 2:53 am

Well, the longest i've been apart is like 30 days or something but not when i was a staff member. The forum i think was created at 2005/02/17
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