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CHANGE OF DATACENTER: report bugs

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The forum of the forums :: About Forumotion ::   :: Updates and new features

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Important CHANGE OF DATACENTER: report bugs

Post by Shadow October 1st 2014, 9:38 am

First topic message reminder :


CHANGE OF DATACENTER: report bugs

Dear Forumotion members

The migration is over thumright Everything has been managed correctly.

Our technicians are finalizing the details.

If you have some troubles on your forum, please report your problems by provind the following information:
- Url of your forum
- Browser
- Forum version
- Description of your problem
- Screenshot

Delete If you don't provide those information we won't take into account your problem. Thanks for your understanding!

Add Bugs already reported:

- Captcha while registering doesn't appear = solved
- Chatbox message error = solved
- Widgets missing on the portal = solved
- Portal desactived = solved
- New widgets added no saved on the Administrative Panel= solved
- Javascripts, CSS and templates missing = solved
- Permission group problem = solved
- Message with 1970 dates = solved (edite your message and the right date should come back)
- Hipay is missing = solved
- Edition of a message is no taken into account = solved
- Impossible to upload a new avatar via the profile and the AP "The image is too large or corrupted" = solved
- The Accordion index menu is disappeared = solved
- Resize of avatar doesn't work = solved
- The following links don't work: yourforum.com/feed, /rss, /sitemap.mx  link not showing XML code = solved
- Email doesn't appear on the user profile (via the administrative panel) =solved
- Gallery, smiley, avatar missing = solved
- Cannot use Servimh via Editor = solved
- Maintenance page = solved
- Forum backup impossible = solved
- Critical Error= solved
- Empty messages = solved
- Emails notification missing or in spam box = solved
- Problem to access domain name without www. => solved
- Hitskin access = solved
- Newsletter no available => = solved
- Posts missing = solved
- Founder's tool white page  when I make a backup = solved
- Posts missing or empty = solved
sunny Please note:

1- Our technicians are working on bugs. So, slowdowns are possible.
2- About topics, messages and categories missing, our technicians are working on a solution to get back those data. However, it is possible deleted messages, topics, categories and users come back too! I will inform you ASAP


Thanks for your help :rose: :rose: :rose:

ForuMotion Team
A
ForuMotion
Important Announcement



Last edited by Buttercup on October 21st 2014, 12:12 pm; edited 31 times in total
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Important Re: CHANGE OF DATACENTER: report bugs

Post by Synapse11 October 5th 2014, 8:03 pm

Hi my site is down: www.diprepublic.net
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Important Re: CHANGE OF DATACENTER: report bugs

Post by SLGray October 5th 2014, 8:17 pm

Buttervup wrote:The migration is over CHANGE OF DATACENTER: report bugs - Page 4 Icon_thumright Everything has been managed correctly.

Our technicians are finalizing the details.

If you have some troubles on your forum, please report your problems by provind the following information:
- Url of your forum
- Browser
- Forum version
- Description of your problem
- Screenshot

CHANGE OF DATACENTER: report bugs - Page 4 2343271778 If you don't provide those information we won't take into account your problem. Thanks for your understanding!


CHANGE OF DATACENTER: report bugs - Page 4 Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Important Re: CHANGE OF DATACENTER: report bugs

Post by Canada Aquarium October 6th 2014, 12:02 am

URL www.Canadaquaria.ca
Multiple Browsers, Firefox, IE
Phpbb3 


I have a member on my forum experiencing an issue on email notifications from threads. He receiving the email, but when he clicks on the link he is prompted to log in, even if he is logging in on another window. 

I figured it could be a cookies issue, but he claims they are all activated. It also occurs on multiple browsers. Any ideas on troubleshooting. He says until a few weeks ago there were no problems. No other members are experiencing these issues.
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Important Re: CHANGE OF DATACENTER: report bugs

Post by Lady Galaxia October 6th 2014, 2:19 am

- Url of your forum : http://www.thegalaxycauldronforums.com/forum
- Browser : Google Chrome, Firefox, Safari, Internet Explorer
- Forum version: phpBB2
- Description of your problem: 3 of my Administrators can not get the forums to load and keep achieving a "loading error".  They live in various parts of the U.S. including Arizona, Texas, and Michigan so it's not a specific ISP issue in one area.
- Screenshot: https://i.imgur.com/uZnSJgS.jpg
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Important Re: CHANGE OF DATACENTER: report bugs

Post by SLGray October 6th 2014, 2:45 am

For me it loads fine.  I am in Texas.

Have them clear their browsers' caches and histories.


CHANGE OF DATACENTER: report bugs - Page 4 Slgray10

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Important Re: CHANGE OF DATACENTER: report bugs

Post by Lady Galaxia October 6th 2014, 3:42 am

I had one of them download a new browser they didn't have on their computer to access the site and they still had issues.

However it appears to work fine if they access the site via a link off another site, however bookmarks and directly typing into the address bar will not load the page.
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Important Re: CHANGE OF DATACENTER: report bugs

Post by SLGray October 6th 2014, 3:45 am

I just noticed that it was a domain name.  Have them type www. when they enter it in the browser bar.


CHANGE OF DATACENTER: report bugs - Page 4 Slgray10

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Important Re: CHANGE OF DATACENTER: report bugs

Post by Lady Galaxia October 6th 2014, 3:51 am

For the one I could contact at the moment that seemed to work.
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Important Re: CHANGE OF DATACENTER: report bugs

Post by Canada Aquarium October 6th 2014, 5:28 am

Please note that my problem above doesn't really need a screenshot (if that is a reason it isn't be responded to). It simply gives the regular login page.
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Important Re: CHANGE OF DATACENTER: report bugs

Post by rojeh October 6th 2014, 7:09 am

SLGray wrote:I just noticed that it was a domain name.  Have them type www. when they enter it in the browser bar.

That what I've mentioned in my post but sir is there any way to make it work without typing www. ?
I've been typing domains since I've been 7 years old without that www. it is kind of confusing :/
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Important Re: CHANGE OF DATACENTER: report bugs

Post by Shadow October 6th 2014, 9:45 am

Hello

- Problem to access domain name without www. => reported
- Hitskin access => reported
- Newsletters = > reported
- E-mail notification => reported

Thanks for your help and patience

I'll inform you asap

Buttercup
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Important Re: CHANGE OF DATACENTER: report bugs

Post by Shadow October 6th 2014, 9:57 am

FISH CRAZY wrote:The FM forum was all in code only.
CHANGE OF DATACENTER: report bugs - Page 4 4416c610
Hello

Could send me direct link of those topics? Thanks Smile
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Important Re: CHANGE OF DATACENTER: report bugs

Post by Guardian-Angel October 6th 2014, 2:30 pm

Lady Galaxia wrote:I had one of them download a new browser they didn't have on their computer to access the site and they still had issues.

However it appears to work fine if they access the site via a link off another site, however bookmarks and directly typing into the address bar will not load the page.

As an FYI, I have a user who cannot access the site either. She is using Chrome. It doesn't matter if she uses www. or is she tries to go through her favourites. It hangs, with  message, "No Data Received". She has deleted her browsing history and cookies, exited, and reopened Chrome.

She can access it if she Googles our forum, and access it that way.

www.bachandbachettefans.net
phpBB

I thought maybe this will help others while we wait for the fix.
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Important Re: CHANGE OF DATACENTER: report bugs

Post by BlackScorpion October 6th 2014, 10:00 pm

I was told by several members that when they click on the contribution button nothing happens, this was working before and i have not changed anything in the site.  So i went into the Admin panel as i always do to check it  and noticed the donation button is not showing up.  I know it was working before because i created the donation page and everything.  It looks like what ever changes were done over on FM did something to it.  Can some one please verify. 

I'm using Safari and Chrome both show the same thing.

I'm running a a modified PunBB, but my other server is also not showing the donation button.

First FM screws up with PayPal and now this?

CHANGE OF DATACENTER: report bugs - Page 4 Screen11

Forum URL: gokartbazaar.com

As I'm unable to get any contributions.


Last edited by BlackScorpion on October 7th 2014, 3:11 am; edited 2 times in total
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Important Re: CHANGE OF DATACENTER: report bugs

Post by skouliki October 6th 2014, 10:52 pm

Hi

Forum http://keeponblogging.forumotion.com
Firefox
Invision


I have just noticed that my document forum rules spoiled and turned from greek to ???
http://keeponblogging.forumotion.com/t5-topic
I really havent done anything ..is there a way to regain the document?
Its really hard to rewrite it ..

Odd only this is spoiled

CHANGE OF DATACENTER: report bugs - Page 4 Image18
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Important Re: CHANGE OF DATACENTER: report bugs

Post by Shadow October 7th 2014, 9:59 am

@BlackScorpion: try again
@skouliki: reported to our technicians


Last edited by Buttercup on October 8th 2014, 9:28 am; edited 1 time in total
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Important Re: CHANGE OF DATACENTER: report bugs

Post by smurfavr October 7th 2014, 3:25 pm

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Important Re: CHANGE OF DATACENTER: report bugs

Post by _Twisted_Mods_ October 7th 2014, 9:51 pm

Url of your forum : on the side
- Browser : Firefox
- Forum version: phpBB 2
- Description of your problem: 



not sure if its just me but i can go into my css and edit somthing small like a color and save it and sometimes it messes up my whole form so i have to go back into css add a extra } thats not needed click save get the error then remove the } and save and boom its back to normal
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Important Re: CHANGE OF DATACENTER: report bugs

Post by boffer10 October 7th 2014, 10:45 pm

Hi,

I made a post earlier in this thread that hasn't been responded to:
https://help.forumotion.com/t135889p60-change-of-datacenter-report-bugs#916223

It appears that my problem has been fixed by creating a new servimg account for that user name.

What has happened to the pictures in the old account for that user? Are they gone for good?

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Important Re: CHANGE OF DATACENTER: report bugs

Post by Ramdaman October 7th 2014, 10:51 pm

thetwistedkilla wrote:Url of your forum : on the side
- Browser : Firefox
- Forum version: phpBB 2
- Description of your problem: 



not sure if its just me but i can go into my css and edit somthing small like a color and save it and sometimes it messes up my whole form so i have to go back into css add a extra } thats not needed click save get the error then remove the } and save and boom its back to normal
The "}" is necessary because that tells the CSS file to stop and end the code there. Otherwise the code's color will "leak" all over other forum content. If you add extra then the CSS file gets confused.


Last edited by Ramdaman on October 7th 2014, 10:57 pm; edited 1 time in total
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Important Re: CHANGE OF DATACENTER: report bugs

Post by SLGray October 7th 2014, 10:54 pm

boffer10 wrote:Hi,

I made a post earlier in this thread that hasn't been responded to:  
https://help.forumotion.com/t135889p60-change-of-datacenter-report-bugs#916223

It appears that my problem has been fixed by creating a new servimg account for that user name.  

What has happened to the pictures in the old account for that user?  Are they gone for good?

Have you gone to servimg.com and check for the old account?


CHANGE OF DATACENTER: report bugs - Page 4 Slgray10

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Important Re: CHANGE OF DATACENTER: report bugs

Post by boffer10 October 7th 2014, 10:57 pm

SLGray wrote:Have you gone to servimg.com and check for the old account?

Servimg created the new account.

The new account uses the same email and password as the old account.
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Important Re: CHANGE OF DATACENTER: report bugs

Post by Anzo October 8th 2014, 1:18 am

- Url of your forum: http://www.duelacademy.net/forum
- Browse: Firefix/Chrome
- Forum version: PunBB
- Description of your problem: Two of my members reported that when they attempted to load the forum the other day It wouldn't load, and say "the forum doesn't exist". It was fixed for them about few hours later. The first one reported it 4 days ago, and the other reported that about 2 days ago, so they were two separate incidents, and no one else in my forum had the same problem. Note: It's fixed for them as of now; however, I'm concerned It might happen to other members, perhaps next time It would be a serious matter. But, If we can avoid that from happening, I'd like to avoid it from happening.
- Screenshot: They didn't take screenshot at the time.
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Important Re: CHANGE OF DATACENTER: report bugs

Post by BlackScorpion October 8th 2014, 5:12 am

Buttercup wrote:@BlackScorpion: get again
@skouliki: reported to our technicians

Get what? I still don;t have the contribution page or donation button, I know it was there i recently updated it.

Too late for me though, the individuals that were going to contribute changed their minds. Thanks a lot. I see my forum going down the drain.
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Important Re: CHANGE OF DATACENTER: report bugs

Post by Ange Tuteur October 8th 2014, 6:43 am

BlackScorpion wrote:Get what? I still don;t have the contribution page or donation button, I know it was there i recently updated it.

Too late for me though,  the individuals that were going to contribute changed their minds. Thanks a lot. I see my forum going down the drain.
Sorry to hear that.. :/

I believe the donation link being disabled for your forum has to do with the current Paypal problem.
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Important Re: CHANGE OF DATACENTER: report bugs

Post by Shadow October 8th 2014, 9:30 am

@Blackscorpion:
I am able to access the donations on your forum: http://www.gokartbazaar.com/buy-credits
Let me know Smile Thanks
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Important Re: CHANGE OF DATACENTER: report bugs

Post by Bigbangfam October 8th 2014, 9:41 am

Diễn đàn Url:  http://www.bigbangfam.com/

Brower: Chrome

Diễn đàn phiên bản: phpBB2

Mô tả vấn đề của bạn: RSS, ăn liên kết không hiển thị mã XML.
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Important Re: CHANGE OF DATACENTER: report bugs

Post by Shadow October 8th 2014, 9:44 am

Dear members,

Please note that Newsletters will be desactivated until the end of the migration so that it does not overload servers.


We apologize for the trouble.

Thanks for your understanding

Regards
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Important Re: CHANGE OF DATACENTER: report bugs

Post by DesignersSociety October 8th 2014, 11:05 pm

On my forum some members say that the gallery slideshow widget is only showing items from their own personal gallery. I've also had this issue when I login as a regular member, as an admin I see everything normally though. 
http://www.designerssociety.net/
Chrome (possibly other members different browsers too)
PhpBB2
Here's a snapshot I was sent by another member
CHANGE OF DATACENTER: report bugs - Page 4 Galler10
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Important Re: CHANGE OF DATACENTER: report bugs

Post by mjl09 October 9th 2014, 6:24 am

Forum has been working after the datacentre change but now nothing is working at all - including the portal page

http://atrteam.forumactif.fr/

Critical Error

Error doing DB query userdata row fetch
___________
Update: Seems OK Now


Last edited by mjl09 on October 9th 2014, 6:53 am; edited 1 time in total (Reason for editing : Update: Seems OK Now)
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