User Can't Log In

User Can't Log In · by William Fields Sat 8 Aug 2015 - 21:24

This guy says he can't log in with his current password. I have suggested he get a new log in but he says it still doesn't work. Suggested new account, apparently he can't create a new one as the email address is in use.

Can't register a new password because it says his email is already taken.

As the admin, what can I do to help him? It's been so long since I've needed to get someone logged into a forum.

His username is tedloveslisa and my forum url is http://frasierforums.4umotion.com/

Many thanks.

Re: User Can't Log In · by **SLGray** Sat 8 Aug 2015 - 21:57

Try this: Go in the administration panel and change the password. Then give the new password to the member to try.

Re: User Can't Log In · by William Fields Sat 8 Aug 2015 - 23:33

What I said:

Your new password for tedloveslisa is *****************

Try this.

What he said:

I tried this-
it then asks for

>new user name[i did]
>email[i cannot] to go with your new password!

Can you please help to resolve this.

Re: User Can't Log In · by **brandon_g** Sun 9 Aug 2015 - 0:53

Why cant you give him a new email address and username? It possible.

Re: User Can't Log In · by **SLGray** Sun 9 Aug 2015 - 16:25

Changing the password for an account in the administration panel should not ask for email and username.

Re: User Can't Log In · by **brandon_g** Sun 9 Aug 2015 - 17:12

No, but if the user in question requests these to be changed as well, it is possie to be done in the admin panel.

Re: User Can't Log In · by **Ape** Mon 10 Aug 2015 - 16:58

have you tryed to change the members Password in the ACP and then log in to the account your self ?

If no give that a try before passing the Password to the member