User Can't Log In

User Can't Log In · by William Fields August 8th 2015, 9:24 pm

This guy says he can't log in with his current password. I have suggested he get a new log in but he says it still doesn't work. Suggested new account, apparently he can't create a new one as the email address is in use.

Can't register a new password because it says his email is already taken.

As the admin, what can I do to help him? It's been so long since I've needed to get someone logged into a forum.

His username is tedloveslisa and my forum url is http://frasierforums.4umotion.com/

Many thanks.

Re: User Can't Log In · by **SLGray** August 8th 2015, 9:57 pm

Try this: Go in the administration panel and change the password. Then give the new password to the member to try.

Re: User Can't Log In · by William Fields August 8th 2015, 11:33 pm

What I said:

Your new password for tedloveslisa is *****************

Try this.

What he said:

I tried this-
it then asks for

>new user name[i did]
>email[i cannot] to go with your new password!

Can you please help to resolve this.

Re: User Can't Log In · by **brandon_g** August 9th 2015, 12:53 am

Why cant you give him a new email address and username? It possible.

Re: User Can't Log In · by **SLGray** August 9th 2015, 4:25 pm

Changing the password for an account in the administration panel should not ask for email and username.

Re: User Can't Log In · by **brandon_g** August 9th 2015, 5:12 pm

No, but if the user in question requests these to be changed as well, it is possie to be done in the admin panel.

Re: User Can't Log In · by **Ape** August 10th 2015, 4:58 pm

have you tryed to change the members Password in the ACP and then log in to the account your self ?

If no give that a try before passing the Password to the member