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Forum Problem Involving no access to admin panel

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Solved Forum Problem Involving no access to admin panel

Post by Malum Wed 02 Mar 2016, 21:45

Hey guys. Today a member of my forum said that fandomtopia.forumotion.com stopped working like either of the links was working (bearvilleboulevard.com was the domain that expired) and it sent it to another page that looked like the domain expired or something. One of the people said that I could back up the forum which I did, but once I did that none of the admins including myself was able to see the admin panel and I can't access the founder account from doing the direct connection thing from the founder panel. It's possible that it's a glitch, but we are all in the admin group, just can't access the admin panel. Is there a way to fix this so we are able to see the admin panel? It's all quite odd.

Thank you so much!


Last edited by Lashton on Sun 06 Mar 2016, 02:18; edited 1 time in total
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Solved Re: Forum Problem Involving no access to admin panel

Post by SLGray Wed 02 Mar 2016, 21:53

Clear your browser's cache.


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When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: Forum Problem Involving no access to admin panel

Post by Malum Wed 02 Mar 2016, 22:05

That doesn't work.
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Solved Re: Forum Problem Involving no access to admin panel

Post by brandon_g Wed 02 Mar 2016, 22:34

Hello,

What do you mean that 'can't see the admin panel'? Do you mean you can't see the 'Administration panel' link?

You say you tried direct connection.. This still did not work?

-Brandon


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Solved Re: Forum Problem Involving no access to admin panel

Post by Malum Wed 02 Mar 2016, 22:50

Yes, when I scroll to the bottom it doesn't say "admin panel" it's almost like I'm not even admin, but I'm in the admin group. When I tried the direct connection with the founder account, it says either the password or the username is incorrect, but I never changed the password or the username.
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Solved Re: Forum Problem Involving no access to admin panel

Post by Ape Wed 02 Mar 2016, 23:19

Sounds like you have been hacked.

Have you or any of your admins had a PM from a member that was really long and when you / they scrolled down they was logged out ?

if yes then this sounds like you was hacked.

I will need the Founder  "Forum owner"(Not Co Admin)To pm me right away.


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Solved Re: Forum Problem Involving no access to admin panel

Post by Malum Wed 02 Mar 2016, 23:32

None of the admins got logged out from reading a pm.

I'm the founder of the forum so I'll send you a pm right now.
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Solved Re: Forum Problem Involving no access to admin panel

Post by brandon_g Wed 02 Mar 2016, 23:48

It sounds like you just need to have the forum utilities info synced with the details of your forum founder account. I am sure Ape will take care of this for you, as you sent him the needed pm Wink.

-Brandon


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Solved Re: Forum Problem Involving no access to admin panel

Post by Ape Wed 02 Mar 2016, 23:49

Yes dealing with this in PM


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Solved Re: Forum Problem Involving no access to admin panel

Post by Ape Thu 03 Mar 2016, 01:25

   PM received with thanks.
   Your request is in Progress.
   We will update you as soon as your Request is Complete.


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Solved Re: Forum Problem Involving no access to admin panel

Post by Ape Fri 04 Mar 2016, 15:23

Hello @Lashton Sorry for the Delay in getting back to you but we have had a small problem "Now Fixed"

We have reset your Admin account and sent you a new Password to your new Email.

Your problem should now be fixed and solved Please let me know if you have any more problems.

APE and the Forumotion Team


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Solved Re: Forum Problem Involving no access to admin panel

Post by Malum Fri 04 Mar 2016, 16:09

Thank you so much! I'm going to check my email now. I'll let you know if there's anymore problems.
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Solved Re: Forum Problem Involving no access to admin panel

Post by Ape Fri 04 Mar 2016, 16:12

You are so welcome Wink and yes please Do let me know before i Close this thread.

also when you have got in to your forum Please make sure you change the Password making sure its not the same as your last one so there is no problems and let me know when you have done that so i can reset your founders tools aswell Wink


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Solved Re: Forum Problem Involving no access to admin panel

Post by Malum Fri 04 Mar 2016, 16:18

I'm starting to have problems. The founder's tools don't work for me (like I can't log in at all) and I can't log into the founder account. I don't know why it wouldn't work if you changed the pass.
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Solved Re: Forum Problem Involving no access to admin panel

Post by Ape Fri 04 Mar 2016, 16:23

The pass word is only for the forum.

when you get in to the forum change the password and then let me know i will then reset your founders account to match your forum.


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Solved Re: Forum Problem Involving no access to admin panel

Post by Malum Fri 04 Mar 2016, 16:24

You mean the password for the founder's tools?
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Solved Re: Forum Problem Involving no access to admin panel

Post by Ape Fri 04 Mar 2016, 16:26

can you get in your forum now  with the password i sent you ?


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Solved Re: Forum Problem Involving no access to admin panel

Post by Malum Fri 04 Mar 2016, 16:30

No I can't. You said you didn't change the founder password yet so that still doesn't work and somehow the founder's tools doesn't work for me and I already got to the maximum amount of tries to log in. However, I did log into something else, but it's for some other forum which was odd to me at first.
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Solved Re: Forum Problem Involving no access to admin panel

Post by Ape Fri 04 Mar 2016, 16:32

ok PM me with the the paas word you got and your forum link and i will test it out.


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Solved Re: Forum Problem Involving no access to admin panel

Post by Malum Fri 04 Mar 2016, 16:33

Okay will do.
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Solved Re: Forum Problem Involving no access to admin panel

Post by Malum Sun 06 Mar 2016, 02:19

This is now all solved. Thanks to APE for all of his help!
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Solved Re: Forum Problem Involving no access to admin panel

Post by Ape Sun 06 Mar 2016, 02:24

Topic solved and archived


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