Newsletter issue
+2
brandon_g
Gamingbankroll
6 posters
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Newsletter issue
Hy,
Already it occurred several times that much time has passed while the user received the newsletter.But for a while it did not receive a newsletter for users! This is a big problem for me!
Forum: http://gamingbankroll1.forumotion.com/
What can be done? You can solve this problem quickly?
Thanks in advance!
Already it occurred several times that much time has passed while the user received the newsletter.But for a while it did not receive a newsletter for users! This is a big problem for me!
Forum: http://gamingbankroll1.forumotion.com/
What can be done? You can solve this problem quickly?
Thanks in advance!
Re: Newsletter issue
Hello,
It can take up to 24 hours for our system to deliver your newsletter to all your users. This is especially true if your forum has alot of members.
-Brandon
It can take up to 24 hours for our system to deliver your newsletter to all your users. This is especially true if your forum has alot of members.
-Brandon
Remember to mark your topic when a solution is found.
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Re: Newsletter issue
The most recent newsletter sent out roughly another week!But it has not received the newsletter to anyone!
Re: Newsletter issue
Hello.
The problem can to be because of provider of service (hotmail for example) that include your emails in "list black" of the service. Why? If you use the newsletter of form abusive, the provider considered your email as spam, and listed the sender as "robot". The system of security locked your resource of newsletter, case this occur.
This means that the provider reports the sender!
See you.
The problem can to be because of provider of service (hotmail for example) that include your emails in "list black" of the service. Why? If you use the newsletter of form abusive, the provider considered your email as spam, and listed the sender as "robot". The system of security locked your resource of newsletter, case this occur.
This means that the provider reports the sender!
See you.
Re: Newsletter issue
I've never had a problem with this newsletter! Now in February ol only problem! No list of blacklisted!However, a big problem for me now!
Re: Newsletter issue
Hm... Ok, but, you verify if yours members no marked the function in preferences in profile, to no receive newsletter? You can verify with your members if, the mails no is in "junk electronic" in list of spam-bots of provider of email?
Re: Newsletter issue
Every opportunity has been brought down! This technical problem !Only question is when and how it will be good again all!
Re: Newsletter issue
Are you sure your member have chosed to recieve newsletter? If they have selected not to in their profile they will not recieve it.
Does the newsletter show up in the archives in the admin panel? Did you recieve any sort of error message when you sent it out?
Finally, did your members check their spam/junk folders to ensure the email didnt end up in there?
-Brandon
Does the newsletter show up in the archives in the admin panel? Did you recieve any sort of error message when you sent it out?
Finally, did your members check their spam/junk folders to ensure the email didnt end up in there?
-Brandon
Remember to mark your topic when a solution is found.
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Re: Newsletter issue
Does the newsletter show up in the archives in the admin panel? -> NO The last three four newsletters none of them appears in the archives!
deliberately doing a standard user account and still have not received the newsletter of them!So far, there was no such problem! In February, it's just been a problem!
deliberately doing a standard user account and still have not received the newsletter of them!So far, there was no such problem! In February, it's just been a problem!
Re: Newsletter issue
When you sent these newsletters, you did not recieve any sort of error message when trying to send them?
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Re: Newsletter issue
ok i have just sent a news letter to my self on my forum and it was sent ok
Have you sent a test news letter before sending it and did you get the test news letter before you sent it for real ?
Have you sent a test news letter before sending it and did you get the test news letter before you sent it for real ?
Re: Newsletter issue
So far, in any case, the newsletter came in a few days. In February, however, it had a problem and had not received the newsletter!It says the system is that the letter has been sent successfully! But no one gets!
Re: Newsletter issue
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Re: Newsletter issue
Today I sent newsletters! Now we arrive much time!When did you arrive! Indeed, the archives is not in the mail yet!
Re: Newsletter issue
Three days ago I sent the newsletter! Nothing came out to the players! And the archives do not know it!So there is a problem! For it ought to have arrived in that time!
Re: Newsletter issue
I got the same issue on my personal forum about 1 week ago. Try to resend it again, and let us know if it sends and members get it. A good way to check this is to make an alternate account on your forum and then see if the newsletter was sent to the email provided on that alternate account.
Re: Newsletter issue
Hello i will make a report about this now for your and have some one look in to this for you.
APE
APE
Re: Newsletter issue
Thank you for letting us know I have made a report about this and it's marked as pending so it will be looked at soon as it can be.
Re: Newsletter issue
Do you mean that it is not appearing in the archives? It will not show if it was received or not. The archives just shows when it was sent.
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Re: Newsletter issue
@SLGray I thnk it could be something to do with our end as i sent a news letter out last night and it says it was sent and the test post got to me on but the one i sent out to all staff has not come in no ones Email's and its now been 24hrs and it should show in the sent / archives when the news letter has been sent by the servers but it's not showing at all.
This tells me that there must be something wrong our end. I have made a tech report but it's still pending.
This tells me that there must be something wrong our end. I have made a tech report but it's still pending.
Re: Newsletter issue
Hello,
Thank you for your patience on this matter.
I have word back that the news letter system is not working right and there is a big backlog of news letters still stuck in our servers and for that reson the news letter system is running really slow right now.
All your news letters have been sent online but as it is running really slow right now and had 10000's of news letters still backed up it will take longer then we would have liked to get them out.
My advice right now is to hold out on sending news letters right now until we can get the older ones sent out.
Tech rundown.
We have 2 ways to fix this.
1, let all news letters find the way out to you all and hope the traffic slows down so the servers run a little faster.
2, We can clear the servers and remove all the backed up news letters and then start from fresh.
The advice gave to me is they will leave this and let the news letters come out when they are ready.
That also say that they will work on some other ways to make this faster but we don't have a date or even how this will work right now.
We thank you for your understanding and we are sorry it's running so slow.
Kind regards
APE and the team.
Thank you for your patience on this matter.
I have word back that the news letter system is not working right and there is a big backlog of news letters still stuck in our servers and for that reson the news letter system is running really slow right now.
All your news letters have been sent online but as it is running really slow right now and had 10000's of news letters still backed up it will take longer then we would have liked to get them out.
My advice right now is to hold out on sending news letters right now until we can get the older ones sent out.
Tech rundown.
We have 2 ways to fix this.
1, let all news letters find the way out to you all and hope the traffic slows down so the servers run a little faster.
2, We can clear the servers and remove all the backed up news letters and then start from fresh.
The advice gave to me is they will leave this and let the news letters come out when they are ready.
That also say that they will work on some other ways to make this faster but we don't have a date or even how this will work right now.
We thank you for your understanding and we are sorry it's running so slow.
Kind regards
APE and the team.
Re: Newsletter issue
We can not delete the archives.
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Re: Newsletter issue
Gamingbankroll wrote:How do I delete the archives?
you can not delete the archives but they will delete them self once every 6 months to make sure we save space on the servers.
Re: Newsletter issue
We are not sure right now we are still working on this matter and we have no more news sorry
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