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SSL Issues

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Solved SSL Issues

Post by D4FNxDiciple October 27th 2017, 11:19 am

Hello

I have a forum (For months) and today I logged to see an SSL error. This placed my forum with a red lock for all members. I have checked the administrator panel and it says SSL is being installed.. Even thought I already bought it and I am not sure what's going but if it's reinstalling it and this takes the weekend then this may not be good. Any reasons for this issue?

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Last edited by D4FNxDiciple on October 30th 2017, 3:56 am; edited 1 time in total
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Solved Re: SSL Issues

Post by brandon_g October 27th 2017, 1:07 pm

Hello,

How long have you had your ssl certificate? Did you just purchase it or have you had it for some time? What is the url to your forum as well.

-Brandon


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Solved Re: SSL Issues

Post by D4FNxDiciple October 27th 2017, 2:03 pm

Thanks for responding. I believe since May. And no I purchased it, That's the first thing I did when I saw this introduction.

URL is:
https://www.rv-gaming.net/


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Solved Re: SSL Issues

Post by brandon_g October 27th 2017, 2:34 pm

Ok and when did this 'installing certificate' thing start coming up?

-Brandon


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Solved Re: SSL Issues

Post by skouliki October 27th 2017, 2:35 pm

hello and welcome
i cannot access your forum
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Solved Re: SSL Issues

Post by D4FNxDiciple October 27th 2017, 2:40 pm

brandon_g wrote:Ok and when did this 'installing certificate' thing start coming up?

-Brandon

About 5-6 hours prior to this topic, I was posting a topic and when I was done writing it I posted but the paged timeout and when I had to reload I had this issue here. And the SSL issue began. I believe the installation thingy also started with that.

skouliki wrote:hello and welcome
i cannot access your forum

If you mean you cannot access because of the SSL thing, Many people facing same Issue. But if you mean seeing the board and stuff, It's not visible to guests
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Solved Re: SSL Issues

Post by skouliki October 27th 2017, 2:45 pm

i mean i cannot access at all

Can not access this site
The www.rv-gaming.net host terminated the connection unexpectedly.
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Solved Re: SSL Issues

Post by D4FNxDiciple October 27th 2017, 2:47 pm

skouliki wrote:i mean i cannot access at all

Can not access this site
The www.rv-gaming.net host terminated the connection unexpectedly.

That's also an issue people facing in addition to that dangerous site lock for those whom it worked. Try a different browser if you are using chrome.
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Solved Re: SSL Issues

Post by skouliki October 27th 2017, 2:50 pm

yes , i tried now with firefox the message was the same

The owner of www.rv-gaming.net has not set up his website correctly. To protect your information from being stolen, Firefox has not connected to the site.
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Solved Re: SSL Issues

Post by D4FNxDiciple October 27th 2017, 2:52 pm

skouliki wrote:yes , i tried now with firefox the message was the same

The owner of www.rv-gaming.net has not set up his website correctly. To protect your information from being stolen, Firefox has not connected to the site.

Yes am hoping this is some temporary issues or something. Forum post and content is filtered/moderated nothing explicit or wrong just a gaming forum so no reason for it be 'reported' there. I am not seeing any reasons for such behaviors for now. And it's a first time issue as well.
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Solved Re: SSL Issues

Post by skouliki October 27th 2017, 3:00 pm

read this please check me
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Solved Re: SSL Issues

Post by D4FNxDiciple October 27th 2017, 3:05 pm

skouliki wrote:read this please check me

I did before I did not see anything that helps me in this situation unless its in the comments. I had a secure SSL with no issues since May. It's now that this thing has started
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Solved Re: SSL Issues

Post by skouliki October 27th 2017, 3:11 pm

did you add something? java ..widget ..that could cause this
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Solved Re: SSL Issues

Post by D4FNxDiciple October 27th 2017, 3:16 pm

skouliki wrote:did you add something? java ..widget ..that could cause this

I did a https://www.whynopadlock.com check and there was a java code (SCM weirdly enough) which was giving an error however this code was there since the start so I have deleted it however still same issue. I have also google for such errors and most replies are asking to contact the SSL companies which I cannot do since it's from forum motion that I got everything
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Solved Re: SSL Issues

Post by skouliki October 27th 2017, 3:38 pm

did you try to put the forum back to http and check your console for errors?
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Solved Re: SSL Issues

Post by D4FNxDiciple October 27th 2017, 3:53 pm

skouliki wrote:did you try to put the forum back to http and check your console for errors?

Yeah, Even tried to go through previous redirects and nothing. We doing general checks all around to see if there is something but I strongly believe this is a error not from our side more from the host and not forum motion either. But I cannot contact them nor be sure. Still looking
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Solved Re: SSL Issues

Post by Ape October 27th 2017, 4:50 pm

Hello i am also getting a problem looking at your forum what i will do is make a full report about this right now for you.

The problem is it's now Friday and the office will be closed soon for the weekend so it may not get seen before Monday but i will try my best.

If it's not seen by 5pm my time (UK time zone - GMT) then my advice is to turn it off in your ACP and then your forum will go back to HTTP address so it will be safe for your members to use again until we can get help on this matter.

EDIT:

My report is now sent 15:58:16 / 10.27.2017


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Solved Re: SSL Issues

Post by D4FNxDiciple October 27th 2017, 5:04 pm

APE wrote:Hello i am also getting a problem looking at your forum what i will do is make a full report about this right now for you.

The problem is it's now Friday and the office will be closed soon for the weekend so it may not get seen before Monday but i will try my best.

If it's not seen by 5pm my time (UK time zone - GMT) then my advice is to turn it off in your ACP and then your forum will go back to HTTP address so it will be safe for your members to use again until we can get help on this matter.

EDIT:

My report is now sent 15:58:16 / 10.27.2017

Thanks, That's what I figured out as well. Thanks for the report on your side I will wait till weekend passes and see if the processing thingy develops somehow.
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Solved Re: SSL Issues

Post by skouliki October 27th 2017, 5:58 pm

now i can see your forum as safe

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Solved Re: SSL Issues

Post by Ape October 27th 2017, 6:17 pm

Good news our head office has fixed the problem but please note not all of your pages will be safe right now as we had to reset your Account so you will have the message in the ACP "SSL is being installed..." until monday, but on monday it will be completely finished.

we are sorry for the mishap on your account but everything should be working ok now.


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Solved Re: SSL Issues

Post by Ape October 27th 2017, 10:59 pm

Hello @D4FNxDiciple can i consider this as solved ?

If yes please post so and then click the big green mark solved button found at the top of this thread.


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Solved Re: SSL Issues

Post by D4FNxDiciple October 30th 2017, 3:56 am

Yes. Solved, Thanks!
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Solved Re: SSL Issues

Post by SLGray October 30th 2017, 5:33 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules


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