The forum of the forums
Would you like to react to this message? Create an account in a few clicks or log in to continue.

Private Welcome Message format error

4 posters

Go down

Solved Private Welcome Message format error

Post by ShinyFirefly January 25th 2018, 5:19 pm

I have a private message welcoming newly registered members on my forum. Members are seeing the output message with HTML. Has anyone ever come across this before and is there a known fix?

Private Welcome Message format error Welcom10
ShinyFirefly
ShinyFirefly
New Member

Female Posts : 21
Reputation : 1
Language : English
Location : The Ether

http://www.spoilerthings.forumotion.com

Back to top Go down

Solved Re: Private Welcome Message format error

Post by brandon_g January 25th 2018, 5:32 pm

Hello,

Is it every user or only certain ones? Problem with using html with something like this is, that html has been enabled in every user's profile. So if it is disabled (which may be by default, I am not sure), then they would see the html tags and not what the html actually is supposed to do.

Try asking your users to make sure html is enabled in their profile to see if that solves it for them.

You should also make sure that html is in enabled in the admin panel as well. You can check this by going to: ACP (Admin Panel)-->General-->Messages and e-mails-->Configuration-->Allow html, make sure this is ticked to yes and save.

-Brandon


Private Welcome Message format error Brando10
Remember to mark your topic Private Welcome Message format error Solved15 when a solution is found.
General Rules | Tips & Tricks | FAQ | Forgot Founder Password?

Private Welcome Message format error Scre1476
Team Leader
Review Section Rules | Request A Review | Sticker Points
brandon_g
brandon_g
Manager
Manager

Male Posts : 10113
Reputation : 923
Language : English
Location : USA

https://www.broadcastingduo.com

Back to top Go down

Solved Re: Private Welcome Message format error

Post by ShinyFirefly January 25th 2018, 5:44 pm

That's the thing, I didn't write the message using html. I typed it from scratch in the the ACP.

It appears to be every user. We have some beta testers in there now and all are reporting it. I created a test user myself and it happened.

HTML is enabled in the ACP.
ShinyFirefly
ShinyFirefly
New Member

Female Posts : 21
Reputation : 1
Language : English
Location : The Ether

http://www.spoilerthings.forumotion.com

Back to top Go down

Solved Re: Private Welcome Message format error

Post by Ape January 25th 2018, 5:56 pm

I see your problem your posts has the wrong format
You have it like this <b>
it should be [b] I think  try and change the text with [ ] Not < >


Private Welcome Message format error Left1212Private Welcome Message format error Center11Private Welcome Message format error Right112
Private Welcome Message format error Ape_b110
Private Welcome Message format error Ape1010
Ape
Ape
Administrator
Administrator

Male Posts : 19452
Reputation : 2012
Language : fluent in dork / mumbojumbo & English haha

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: Private Welcome Message format error

Post by ShinyFirefly January 25th 2018, 6:08 pm

I didn't write it in that format though. That's what I'm saying. I didn't use any code when I wrote it, yet the output is showing code. Here is how it looks in the ACP.

Private Welcome Message format error Acp_me10
ShinyFirefly
ShinyFirefly
New Member

Female Posts : 21
Reputation : 1
Language : English
Location : The Ether

http://www.spoilerthings.forumotion.com

Back to top Go down

Solved Re: Private Welcome Message format error

Post by brandon_g January 25th 2018, 6:25 pm

That is rather strange. It seems your writing it in wysiwyg (what you see is what you get) mode, sometimes this can cause some issues with some stuff like this. What I would recommend doing is hitting the paper icon (last one on the right) and writing it in standard mode. Then if it uses html code tags instead of bbcode tags, you can change it to the bbcode tags and solve the problem.

Try doing that and then writing it, see if it helps.


Private Welcome Message format error Brando10
Remember to mark your topic Private Welcome Message format error Solved15 when a solution is found.
General Rules | Tips & Tricks | FAQ | Forgot Founder Password?

Private Welcome Message format error Scre1476
Team Leader
Review Section Rules | Request A Review | Sticker Points
brandon_g
brandon_g
Manager
Manager

Male Posts : 10113
Reputation : 923
Language : English
Location : USA

https://www.broadcastingduo.com

Back to top Go down

Solved Re: Private Welcome Message format error

Post by SLGray January 25th 2018, 8:15 pm

In the administration panel, if you use WYSIWYG mode, it uses HTML coding in the text editor.


Private Welcome Message format error Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 51572
Reputation : 3525
Language : English
Location : United States

https://forumsclub.com/gc/128-link-directory/

Back to top Go down

Solved Re: Private Welcome Message format error

Post by ShinyFirefly January 25th 2018, 9:51 pm

brandon_g wrote:That is rather strange. It seems your writing it in wysiwyg (what you see is what you get) mode, sometimes this can cause some issues with some stuff like this. What I would recommend doing is hitting the paper icon (last one on the right) and writing it in standard mode. Then if it uses html code tags instead of bbcode tags, you can change it to the bbcode tags and solve the problem.

Try doing that and then writing it, see if it helps.

I did as you suggested and ended up deleting some </div> tags that were present for spacing, but that seems to have done the trick. Very weird! Thanks, Brandon
ShinyFirefly
ShinyFirefly
New Member

Female Posts : 21
Reputation : 1
Language : English
Location : The Ether

http://www.spoilerthings.forumotion.com

Back to top Go down

Solved Re: Private Welcome Message format error

Post by SLGray January 26th 2018, 12:42 am

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


Private Welcome Message format error Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray
SLGray
Administrator
Administrator

Male Posts : 51572
Reputation : 3525
Language : English
Location : United States

https://forumsclub.com/gc/128-link-directory/

Back to top Go down

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum