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Private Welcome Message format error

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Solved Private Welcome Message format error

Post by ShinyFirefly Thu Jan 25, 2018 10:19 am

I have a private message welcoming newly registered members on my forum. Members are seeing the output message with HTML. Has anyone ever come across this before and is there a known fix?

Private Welcome Message format error Welcom10
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Solved Re: Private Welcome Message format error

Post by brandon_g Thu Jan 25, 2018 10:32 am

Hello,

Is it every user or only certain ones? Problem with using html with something like this is, that html has been enabled in every user's profile. So if it is disabled (which may be by default, I am not sure), then they would see the html tags and not what the html actually is supposed to do.

Try asking your users to make sure html is enabled in their profile to see if that solves it for them.

You should also make sure that html is in enabled in the admin panel as well. You can check this by going to: ACP (Admin Panel)-->General-->Messages and e-mails-->Configuration-->Allow html, make sure this is ticked to yes and save.

-Brandon


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Solved Re: Private Welcome Message format error

Post by ShinyFirefly Thu Jan 25, 2018 10:44 am

That's the thing, I didn't write the message using html. I typed it from scratch in the the ACP.

It appears to be every user. We have some beta testers in there now and all are reporting it. I created a test user myself and it happened.

HTML is enabled in the ACP.
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Solved Re: Private Welcome Message format error

Post by Ape Thu Jan 25, 2018 10:56 am

I see your problem your posts has the wrong format
You have it like this <b>
it should be [b] I think  try and change the text with [ ] Not < >


Private Welcome Message format error Left1212Private Welcome Message format error Center11Private Welcome Message format error Right112
Private Welcome Message format error Ape_b110
Private Welcome Message format error Keep_s10
Private Welcome Message format error Ape1010
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Solved Re: Private Welcome Message format error

Post by ShinyFirefly Thu Jan 25, 2018 11:08 am

I didn't write it in that format though. That's what I'm saying. I didn't use any code when I wrote it, yet the output is showing code. Here is how it looks in the ACP.

Private Welcome Message format error Acp_me10
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Solved Re: Private Welcome Message format error

Post by brandon_g Thu Jan 25, 2018 11:25 am

That is rather strange. It seems your writing it in wysiwyg (what you see is what you get) mode, sometimes this can cause some issues with some stuff like this. What I would recommend doing is hitting the paper icon (last one on the right) and writing it in standard mode. Then if it uses html code tags instead of bbcode tags, you can change it to the bbcode tags and solve the problem.

Try doing that and then writing it, see if it helps.


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Solved Re: Private Welcome Message format error

Post by SLGray Thu Jan 25, 2018 1:15 pm

In the administration panel, if you use WYSIWYG mode, it uses HTML coding in the text editor.


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Solved Re: Private Welcome Message format error

Post by ShinyFirefly Thu Jan 25, 2018 2:51 pm

brandon_g wrote:That is rather strange. It seems your writing it in wysiwyg (what you see is what you get) mode, sometimes this can cause some issues with some stuff like this. What I would recommend doing is hitting the paper icon (last one on the right) and writing it in standard mode. Then if it uses html code tags instead of bbcode tags, you can change it to the bbcode tags and solve the problem.

Try doing that and then writing it, see if it helps.

I did as you suggested and ended up deleting some </div> tags that were present for spacing, but that seems to have done the trick. Very weird! Thanks, Brandon
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Solved Re: Private Welcome Message format error

Post by SLGray Thu Jan 25, 2018 5:42 pm

Problem solved & topic archived.
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