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Private Message Issue

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Solved Private Message Issue

Post by Babbs123 July 11th 2020, 2:34 pm

I am a Co Owner in:
https://thebestoffriends.forumotion.com/

We are having issuses in the group
Some members can't post right
If they post a game, game tag etc
All thats showing is words, letters, numbers, etc.
Can you please take a look


Last edited by Babbs123 on July 26th 2020, 12:22 am; edited 1 time in total
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Solved Re: Private Message Issue

Post by skouliki July 11th 2020, 2:49 pm

hello

please post a thread link viewable by guests so we can inspect the issue
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Solved Re: Private Message Issue

Post by ♥ Lovin ♥ July 11th 2020, 3:19 pm

Good morning-Babbs is letting you know that a member in the group cannot send out pm though everyone is set to receive them and another member is having issues with posting her tags.  Our link is below and I can tell you names if you need them

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Solved Re: Private Message Issue

Post by skouliki July 11th 2020, 3:34 pm

iam a bit of confused 
if this is something that concerns your forum then please deal with it on your forum not on the support forum 

if this is a bug or a problem i cant inspect the forum cause it is closed


Last edited by skouliki on July 11th 2020, 5:42 pm; edited 1 time in total
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Solved Re: Private Message Issue

Post by ♥ Lovin ♥ July 11th 2020, 4:30 pm

Yes it is an issue in the forum-but I thought you were here to help us with that as well.  We have a member who seems to have issues posting and then another member who seems to have issues with  not being able to message other members as it keeps telling her she cannot send out a message.  I actually thought that was why you are here to help with these issues. If  not, then what issues do you help with as we are very confused here
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Solved Re: Private Message Issue

Post by skouliki July 11th 2020, 5:01 pm

of course we are here to help you 
 but as i said before your forum is closed to guests so i can not see the problem 
maybe you can open it or send me a test account 

can you give more details please
1) only these 2 members are having this issue the rest members can post ok ?
2) can you post a screenshot of the message they get 
3) are those members in a specific group ?
4) is this happening in a specific category or forum or in all sections?



note: i thought it was an internal personal issue because i thought you were answering to the member Babbs123 , i misread your message
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Solved Re: Private Message Issue

Post by SLGray July 11th 2020, 7:42 pm

What do you mean by post a game?


Private Message Issue Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: Private Message Issue

Post by ♥ Lovin ♥ July 12th 2020, 12:36 am

This is actually simple-a member in there cannot make any messages out of the group to another member-I mean, she cannot pm another member in the group [private message] it shows as an error when she tries and I can't explain this any more simple than I have
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Solved Re: Private Message Issue

Post by SLGray July 12th 2020, 3:36 am

Is she using a mobile device?


Private Message Issue Slgray10

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Never post your email in public.
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Solved Re: Private Message Issue

Post by skouliki July 12th 2020, 8:21 am

Does this member have a full inbox,sendbox or outbox??

Private Message Issue Scre2011
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Solved Re: Private Message Issue

Post by Babbs123 July 12th 2020, 4:29 pm

By posting a game I mean
a grid with icons

This is what she is getting when she posts

[table style="color: rgb(0, 0, 0); font-size: medium;" border="0" cellpadding="0" cellspacing="0" width="100%"]
[tr style=][td class="hr" colspan="2"]

[/td]
[/tr]


[tr style=][td colspan="2"][center][b][url=https://thebestoffriends.forumotion.com/t7778p50-july-managers-versus-members?

and she is not the only one having problems, I also do sometimes

Is it to much to ask that someone joins the group and takes a look around and fix all the problems we are having

We will not open the group up as it opens the group up to everyone, and we don't need any more problems
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Solved Re: Private Message Issue

Post by Babbs123 July 12th 2020, 4:30 pm

and no the member doesn't have a full inbox

She can't send Pm to anyone
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Solved Re: Private Message Issue

Post by skouliki July 12th 2020, 8:19 pm

did you check the pm settings from the admin panel ?
please send me a test account via private message
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Solved Re: Private Message Issue

Post by ♥ Lovin ♥ July 13th 2020, 2:30 pm

Ask to apply and we will gladly let  you in to see the issue---they use to always apply to the group before so they can come right in and see the issue.  We have one member who cannot post any pm to anyone in here
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Solved Re: Private Message Issue

Post by skouliki July 13th 2020, 7:32 pm

♥ Lovin ♥ wrote:
Ask to apply and we will gladly let  you in to see the issue---they use to always apply to the group before so they can come right in and see the issue.  We have one member who cannot post any pm to anyone in here

hello

i already answered to your co-admin by private message giving him the tutorial how to make a test account https://help.forumotion.com/t156280-how-to-make-a-test-account-for-your-forum?highlight=test+account

as the tutorial says 
Why does staff ask for a test account? :
Staff years ago would go to your forum and make a test account that would always take time and use their own Email address to make the account.

This will save much needed time for our staff and stop unwanted account getting made for our staff.

thank you
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Solved Re: Private Message Issue

Post by SLGray July 13th 2020, 7:54 pm

SLGray wrote:Is she using a mobile device?


Private Message Issue Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: Private Message Issue

Post by ♥ Lovin ♥ July 14th 2020, 5:58 pm

No she is on a computer such as I am.  Now another member is having an issue but it ended up resolving itself.  I checked with all members and they said they are all set on to receive pm in the group
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Solved Re: Private Message Issue

Post by skouliki July 14th 2020, 9:01 pm

are these settings on ?
Private Message Issue Scre2019
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Solved Re: Private Message Issue

Post by SLGray July 14th 2020, 10:56 pm

Is this issue happening in all browsers?


Private Message Issue Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: Private Message Issue

Post by skouliki July 26th 2020, 10:04 pm

marked as solved

Problem solved & topic archived.
Please read our forum rules: ESF General Rules
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