(#3691) : Bug in the Publications module with an external domain name?

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In progress (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 1st 2018, 8:23 pm

Hello dear Forumotioners,

I noticed 2 things that aren't working properly in the Publications module on our official Forum which has a domain name provided by an external host!

1: When I'm at the publications page the link "Go back to forum" redirects to our homepage instead of our forum at http:/www.domainname/forum..
This takes extra steps to go back to the forum! On my test forum everything works as it's supposed to, so why not on our official forum?

2: The problem is in the editor itself all http://www. prefixes are cut off when published while all https:// prefixes work fine and since we didn't purchase a https certificate the links with the http://www. prefix don't work correctly as you can see in this screenshot:
Screenshot:

You can see for yourself on this Article from our official forum, on my testforum everything works fine, even the http:www. prefix get's published as it should be. Could that be caused by the external domain name we use, or is it a bug? Think

I hope someone can help fix this?
Kind regards,
Tonny Kamper
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on March 1st 2018, 9:17 pm

Please send me a test account by PM so I can test it on your forum.


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 1st 2018, 10:00 pm

@SLGray wrote:Please send me a test account by PM so I can test it on your forum.

PM is sent to you @SLGray thank you very much Smile
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on March 1st 2018, 10:21 pm

PM received. 

I am a little confused.  Are the HTML pages part of your forum or another one?


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 1st 2018, 10:22 pm

@SLGray wrote:PM received. 

I am a little confused.  Are the HTML pages part of your forum or another one?

They are part of our forum @SLGray I've made them myself, with the help of hosting some parts on GitHub

Edit: our domain is set to our homepage which is a html page.
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on March 1st 2018, 10:26 pm

If you have a domain name then all your forum's pages should have the domain name, too.


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 1st 2018, 10:29 pm

@SLGray wrote:If you have a domain name then all your forum's pages should have the domain name, too.

They all do @SLGray , but since our base address is set to a html page, the forum needs the addition of /forum etc.
As you can see in the publications module the link "Go back to forum" does not direct to the forum but to the base domain which is a html page set as our homepage, which is not what it's supposed to do..


Last edited by TonnyKamper on March 1st 2018, 10:35 pm; edited 1 time in total (Reason for editing : added something)
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on March 2nd 2018, 4:36 am

When you first visit your forum, what loads?


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 2nd 2018, 2:08 pm

@SLGray wrote:When you first visit your forum, what loads?

Our homepage, which is an html page is the first thing loading when our domain name www.nederlandheelt.nl/ is addressed and on that html page is a link to our forumpage (index) embedded, when clicked it shows this url in the addresbar http://www.nederlandheelt/forum
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 3rd 2018, 7:38 pm

Are you done with the account on our site @SLGray ? Can I change the password for that account again?

I wouldn't mind so much that the "Go back to forum" link doesn't link to the forum but to our homepage if I were able to place a link in the messages, the main problem is I can't place links to any other page than our homepage, any other http://www. prefix get's cut off, so I can't link to the actual forum or topics on our sites.. I really feel this is a bug, because on my other testforums that don't have own domain names everything works fine, any link can be added there and display the way they should... Think
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on March 3rd 2018, 7:40 pm

Yes. I am done with the account.

Are you using the add a link button in the publication's editor?

When I tested this on my forum:  http://www.nederlandheelt.nl/forum .  It worked.  When I hovered over the link, it showed www.nederlandheelt.nl/forum.


Last edited by SLGray on March 3rd 2018, 7:47 pm; edited 1 time in total


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 3rd 2018, 7:44 pm

@SLGray wrote:Yes. I am done with the account.

Are you using the add a link button in the publication's editor?

Okay, thank you very much for your help! And yes I use the link button in the editor @SLGray I type it in correctly, but when I publish the article the http://www. prefixes are gone and when I then go back to edit again they are also gone when you edit the link.. Crying or Very sad

You can see it when you hoover over the "Forum" link I placed in this Article almost at the bottom... I have tried to edit it at least 10 times already, it keeps cutting off..


Last edited by TonnyKamper on March 3rd 2018, 7:51 pm; edited 2 times in total
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on March 3rd 2018, 7:47 pm

I edited my post before you replied.

Try copying the link from the browser.


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on March 3rd 2018, 7:51 pm

Do you have any coding that could affect this page or any JavaScripts?  If yes, turn them off and check the links.


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 3rd 2018, 7:54 pm

@SLGray wrote:I edited my post before you replied.

Try copying the link from the browser.

I edited my last post while you replied @SLGray please read it... on every other forum I have no problems in adding a link to my official forum, only on my official forum publications the prefixes keep getting cut off Confused
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 3rd 2018, 7:57 pm

@SLGray wrote:Do you have any coding that could affect this page or any JavaScripts?  If yes, turn them off and check the links.

I already tried that @SLGray and I have no javascripts addressing that function, neither are the templates of the Publications module edited..
I don't get it.. it's driving me a little Confused crazy
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on March 3rd 2018, 7:58 pm

Please send me the test account again.


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 3rd 2018, 8:03 pm

@SLGray wrote:Please send me the test account again.

PM is sent to you @SLGray ...
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on March 3rd 2018, 8:08 pm

PM received.

I will create a ticket about this issue.


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 3rd 2018, 8:13 pm

Thank you very much for all your help @SLGray Bow 2
I was already beginning to doubt myself.. Confused
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on March 3rd 2018, 8:15 pm

You're welcome.

We will have to wait patiently until the main office (France) replies to my ticket.  Please bump this topic every 2 days.  If it is not activate, it will be automatically pruned.


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 3rd 2018, 8:20 pm

@SLGray wrote:You're welcome.

We will have to wait patiently until the main office (France) replies to my ticket.  Please bump this topic every 2 days.  If it is not activate, it will be automatically pruned.

Okay I will do that @SLGray thanks again :rose:
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on March 5th 2018, 6:44 pm

I received a reply:
The problem is that his Domain Name is attached via CNAME and that his forum index is not directly appealed with nederlandheelt.nl . There is maybe something to try with his Registrar, but we cannot operate all the cases with CNAME... sorry !


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 5th 2018, 7:17 pm

Wow, that is quite a disappointment @SLGray do you think it would be solved if I set the forum index to homepage so it's the first thing that will load on the domainname? Or wouldn't that solve anything?
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on March 6th 2018, 12:00 am

You can try it to see if it works.  Have you contacted the domain name provider?


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 6th 2018, 12:41 am

@SLGray wrote:You can try it to see if it works.  Have you contacted the domain name provider?

Thank you @SLGray and no I haven't contacted them yet, because I have no idea of what to ask them Confused
Because the domainname in CNAME is directed to whatever is set as the first page loading, so I can try that as an option, but there's still the issue of not being able to put links in the articles which leads to topics or messages on our own forum.. but I'll give it a try anyway, to see if switching homepage with the actual forum solves that issue too, I'll report back what my findings are salut

Kind regards,
Tonny Kamper

UPDATE:
Well setting the index of the forum to load first on the domainname solved the "Go back to forum" issue SLGray, it now leads back to the forum index.. Smile

But the biggest issue of not being able to post links to any page of the forum but the forumindex still remains, which is a real bug in the system if you ask me.. it's strange they can't do anything to fix it Crying or Very sad


Last edited by TonnyKamper on March 6th 2018, 2:06 am; edited 1 time in total (Reason for editing : Updated information)
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 9th 2018, 11:56 pm

Bump..
@TonnyKamper wrote:But the biggest issue of not being able to post links to any page of the forum but the forumindex still remains, which is a real bug in the system if you ask me.. it's strange they can't do anything to fix it

I can´t imagine I am the only one with an external domain name who´s having this problem, the editor isn´t working right Help me
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by APE on April 12th 2018, 10:53 am

Reopened and moved from trash as on request by the member.
@TonnyKamper please remember to keep this open you must bump at least 2 times a week or it will be put back in the trash.

Regard APE.



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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 12th 2018, 2:37 pm

Thanks @APE Doff

I still can't place links to pages or articles on my forum on the Publications, the http://www. prefix get's cut off and the link then just redirects to the forum under the url it's was originally created: http://nederlandheelt.actieforum.com instead of to the linkaddress I provided! I can place links with https in front which are accepted perfectly..

I just found out another strange thing of which I'm wondering if that can be the cause, I'll show it with screenshots..
When I open my admin panel on the index it shows the right url, the right domain name like this:
Good URL:

But on the Credits section our URL is displayed without the www. prefix like this:
Bad URL:

And if you type that 2nd url in your browser it directs to the original creation url instead of our domain name url..
So I wonder if that could be causing the problem of not being able to put links to our pages in the Publications?
(see my previous posts above for more explanation and screenshots..)
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on April 12th 2018, 8:45 pm

That is how it looks on all forums that have a domain name.


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