(#3691) : Bug in the Publications module with an external domain name?

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In progress (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on March 1st 2018, 8:23 pm

First topic message reminder :

Hello dear Forumotioners,

I noticed 2 things that aren't working properly in the Publications module on our official Forum which has a domain name provided by an external host!

1: When I'm at the publications page the link "Go back to forum" redirects to our homepage instead of our forum at http:/www.domainname/forum..
This takes extra steps to go back to the forum! On my test forum everything works as it's supposed to, so why not on our official forum?

2: The problem is in the editor itself all http://www. prefixes are cut off when published while all https:// prefixes work fine and since we didn't purchase a https certificate the links with the http://www. prefix don't work correctly as you can see in this screenshot:
Screenshot:

You can see for yourself on this Article from our official forum, on my testforum everything works fine, even the http:www. prefix get's published as it should be. Could that be caused by the external domain name we use, or is it a bug? Think

I hope someone can help fix this?
Kind regards,
Tonny Kamper
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 12th 2018, 10:03 pm

Thank you @SLGray but the problem is that it won't direct to our domain name.. our name has the www. in it.. try it yourself if you type it without the www like http://nederlandheelt.nl it directs to the forum but on it's original creation address and when you type it as http://www.nederlandheelt.nl it directs the right way to the forum with our domain name in the addressbar..

In the editor of the publications I can put the links in but as soon as I publish the "http://" links are cut off, only noticable on the bottom of the page when you hover over the link, leaving only this part for example: nederlandheelt.nl/h19-nieuwsbrief
And clicking on that link not directs you to the page it is referring to but to the forumindex with the original creation url in the browsers addressbar like so: http://nederlandheelt.actieforum.com

Try for yourself please, click the bottom link in this article, it should lead you to an html page, but it doesn't direct you to it:
http://www.nederlandheelt.nl/p1015638-nieuwsbrief-januari-2018

Since nobody seemed to know what caused this at the headoffice before and I found out yesterday that our domain name is different on the 2 different sections of the admin panel I thought that might be the bug that is causing all this..
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on April 12th 2018, 10:10 pm

Try manually entering the link in the publication.


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 12th 2018, 10:29 pm

@SLGray wrote:Try manually entering the link in the publication.

I just did @SLGray it has the same result, the http://www. part get's invisibly cut off after publishing and the link not directs to the html page it's referring to anymore but to the index of the forum on it's original creation address.. it keeps doing that to all links that are referring to pages or posts on my own forum.. when I put in links pointing to outside our forum they all work perfectly Confused

When I put in the link to this message for instance, the http:// also get's cutt off at the bottomleft of the page but the link still directs to this post.. so it's not doing it right only to links that are directing to pages or posts on my own forum...
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on April 12th 2018, 10:33 pm

What happens if you use the original link?


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 12th 2018, 10:35 pm

@SLGray wrote:What happens if you use the original link?

What do you mean by that @SLGray ? which original link.. do you mean using the actieforum url instead of the one with our domain name in it?
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on April 12th 2018, 10:37 pm

I forgot to post the reply that I got from the main office.
The problem is that his Domain Name is attached via CNAME and that his forum index is not directly appealed with nederlandheelt.nl . There is maybe something to try with his Registrar, but we cannot operate all the cases with CNAME.


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 12th 2018, 10:47 pm

@SLGray wrote:I forgot to post the reply that I got from the main office.
The problem is that his Domain Name is attached via CNAME and that his forum index is not directly appealed with nederlandheelt.nl . There is maybe something to try with his Registrar, but we cannot operate all the cases with CNAME.

Yes you did informed me of that before, that was the reason why I changed the direction of our domain name to the forum index instead of to our html homepage.. and that solved the "Go back to the forum" issue which wasn't working either before the change..

I just now tried to post the link via the original creation address like this: http://nederlandheelt.actieforum.com/h1-home and it leads perfectly to our html page but like I said without our domain in it..

So it seems to totally blocking out our domain name with additions behind it all together with the exeption of our base domain name..
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on April 12th 2018, 10:49 pm

Did you contact your domain name provider?


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 12th 2018, 10:51 pm

@SLGray wrote:Did you contact your domain name provider?

No not yet, I wouldn't know what to ask for.. because the Cname is set correctly and leads to our forum index as it should..
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on April 12th 2018, 10:53 pm

I would explain the situation.  Maybe also link them to this topic since guests can see it.


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 12th 2018, 11:16 pm

@SLGray wrote:I would explain the situation.  Maybe also link them to this topic since guests can see it.

Yeah I could do that, but I keep finding it strange that everything on the forum works perfectly, every post shows our domain name in it, all posted links on the forum itself all work perfectly with our domain name except for in this single module..
So logic tells me that the fault isn't lying at my domain name's host but at the Publications module solely, otherwise the domain name wouldn't work on the forum and html pages too.. or am I wrong for thinking this way?
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on April 12th 2018, 11:44 pm

Since you purchased the domain name outside of Forumotion, I can not say. On my 2 forums with domain names through Forumotion, it works fine,


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 12th 2018, 11:56 pm

I know @SLGray and if Forumotion would have offered domain names on which the owners can stay hidden, meaning not showing their address and data in public on the internet, I would've bought ours through them without a doubt.. because I like Forumotion, I like the features and I'm loyal.. but they didn't provide that possibillity, so I had to search elsewhere, because our domain name should be transferrable to the next owner when I'm not able to do the work on the forum anymore and I'll have to pass it on to a new owner.. this way it is easy to do just that if needed Wink
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 16th 2018, 2:17 am

Bump

@TonnyKamper wrote:
@SLGray wrote:I would explain the situation.  Maybe also link them to this topic since guests can see it.

Yeah I could do that, but I keep finding it strange that everything on the forum works perfectly, every post shows our domain name in it, all posted links on the forum itself all work perfectly with our domain name except for in this single module..
So logic tells me that the fault isn't lying at my domain name's host but at the Publications module solely, otherwise the domain name wouldn't work on the forum and html pages too.. or am I wrong for thinking this way?
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on April 16th 2018, 2:37 am

What did the domain name provider say?


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 16th 2018, 2:44 pm

I'm waiting for a reply from them @SLGray
Sorry if I'm not responding immediately, but my pc broke down and is at the repairshop at the moment, so I can only respond when I can borrow someones internet connection for a moment, so please can you keep this topic open for me until I've got the reply from our domainname host and post it here?

Kind regards Smile
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 20th 2018, 6:15 pm

Here is the reply I got from them @SLGray

Reply:
Joris ter Horst (SoHosted) wrote:Joris ter Horst (SoHosted)

17 apr. 14:49 CEST

Hoi Tonny,

Wat mij opvalt (in ieder geval aan onze zijde, op DNS niveau) is dat de non-www. variant (dus nederlandheelt.nl) loopt nog richting ons IP adres waardoor de doorstuur actie die is ingesteld naar "http://nederlandheelt.actieforum.com". De www. variant verloopt via een CNAME record die wordt doorgezet naar een externe partij. Het is dan de vraag welk IP adres ingesteld kan worden voor het DNS record nederlandheelt.nl zodat deze ook wordt doorgezet naar de juiste server. Dit is dan ook het enige wat mogelijk aan onze zijde mis zou kunnen gaan, omdat wij voor de domeinnaam slechts de DNS afhandelen.

Ik hoor graag van je mocht ik hierin nog iets voor je kunnen betekenen!

--
Met vriendelijke groet,

Joris ter Horst
SoHosted Klantenservice

I'll try to translate as good as I can, to my understanding it says:


Joris ter Horst (SoHosted) wrote:Hi Tonny,

What strikes me (on our end anyway, on DNS level) is that the non-www. version (nederlandheelt.nl) still directs to our IP address and is set to redirect to http://nederlandheelt.actieforum.com
The www. version runs through a CNAME record that get's outputted to an external party. The question is then which IP address needs to be set for the DNS record nederlandheelt.nl so it will also correctly redirects to the right server. This would be the only thing that can possibly go wrong from our end, because we only handle the DNS for the domain name.

If I can mean anything in this for you please let me know!

Kind regards,
Joris ter Horst
SoHosted Customerservice

My knowledge on this area is zero, so what do you make of this SLGray ?

Kind regards,
Tonny Kamper
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on April 20th 2018, 11:09 pm

It sounds like the set up for the domain name is not correct.  Maybe you need to redo it.


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 21st 2018, 1:15 pm

@SLGray wrote:It sounds like the set up for the domain name is not correct.  Maybe you need to redo it.

Thank you @SLGray would it still be possible to change the domain name to just "nederlandheelt.nl" without the www. prefix under my free package? Or would that require buying an upgrade?

Kind regards,
Tonny Kamper
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on April 21st 2018, 8:59 pm

I mean with the domain name host. Did you set it up correctly there?


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 21st 2018, 10:31 pm

@SLGray wrote:I mean with the domain name host. Did you set it up correctly there?

Yes I believe so @SLGray everything worked as it should for the past few years, except now with the addition of the Publications module it gives problems of not being able to post links to our own pages... read the reply I translated, they have everything correctly setup and said:

Joris SoHosted wrote:Hi Tonny,

What strikes me (on our end anyway, on DNS level) is that the non-www. version (nederlandheelt.nl) still directs to our IP address and is set to redirect to http://nederlandheelt.actieforum.com
The www. version runs through a CNAME record that get's outputted to an external party. The question is then which IP address needs to be set for the DNS record nederlandheelt.nl so it will also correctly redirects to the right server. This would be the only thing that can possibly go wrong from our end, because we only handle the DNS for the domain name.

If I can mean anything in this for you please let me know!

Kind regards,
Joris ter Horst
SoHosted Customerservice

So the one question they asked is: "which IP address needs to be set for the DNS record nederlandheelt.nl so it will also correctly redirects to the right server?"

Can you tell me which one is needed? Think
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 24th 2018, 1:56 pm

Bumping Smile
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 28th 2018, 11:03 pm

Bump blackeye
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on April 28th 2018, 11:07 pm

What happens when you have the index has the first page to load when someone visits the forum?


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on April 29th 2018, 1:05 pm

@SLGray wrote:What happens when you have the index has the first page to load when someone visits the forum?

I already have the Indexpage set as the first loading page @SLGray that solved the first problem of not directing back to the forum when the link "Go back to forum" was clicked, now the only problem is we can't post links to our own pages and forum posts in the publications, links that point to outside sources work perfectly, but links to our own content keeps cutting off the prefix http://www ! So the links aren't working anymore.. but the strange thing is if I use the initial forum address for example http://nederlandheelt.actieforum.com/(content) they work but that leaves out our domain name completely.. Somehow the module doesn't recognize our domain name and mutilates all links pointing to it except for the link to the index, that one is the only one that is working!!

Everything else on the forum worked perfect with our domain name for 2 years already, it's just this addition of the Publications module that's causing a problem and already forced us to abandon our important informative landingpage and let it direct to the forum index, just to get it working to some extent..
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on May 2nd 2018, 4:08 pm

Bumping.. any suggestions anyone?
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on May 2nd 2018, 7:01 pm

@SLGray wrote:I received a reply:
The problem is that his Domain Name is attached via CNAME and that his forum index is not directly appealed with nederlandheelt.nl . There is maybe something to try with his Registrar, but we cannot operate all the cases with CNAME... sorry !
When you contacted your domain name provider, did you tell them about this?


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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on May 2nd 2018, 7:46 pm

Yes I did @SLGray I showed them this thread to read what it is about.. and then I got the reply I posted earlier
see: https://help.forumotion.com/t155196p30-bug-in-the-publications-module-with-an-external-domain-name#1070556 and translated it in the same post, so it could be understood here..
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by TonnyKamper on May 6th 2018, 7:12 pm

It seems no one has a solution to this, so please can you archive this unsolved instead of throwing it in the garbage, so I can still have access to it if I can shed more light on the matter on a later date?
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In progress Re: (#3691) : Bug in the Publications module with an external domain name?

Post by SLGray on May 6th 2018, 9:03 pm

We are still working on a solution.


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