[Only Topic] Cannot See Photos Posted From Photobucket

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Solved [Only Topic] Cannot See Photos Posted From Photobucket

Post by Joanie on April 21st 2018, 6:47 pm

We have a tagger posting tags that she has in Photobucket but no one can see them. In the Admin Panel this is marked no:
Disable the display of Photobucket pictures on the forum : Yes No
Any idea why they're not showing up?
Thanks

http://bratzandfriendz.forumotion.com/


Made into only topic ~ brandon_g
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by Joanie on April 21st 2018, 7:07 pm

She has a paid acct with PB......maybe it's run out & she doesn't know it. Thanks.
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by Joanie on April 22nd 2018, 2:56 am

Her paid acct has not run out. We were able to see her tags until Friday afternoon & now they can't be seen.
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by DeltaForceChung on April 22nd 2018, 3:59 am

The forum I'm in have the same problem and just started.

Admin settings are appropriate.

Did something change within Forumotion and/or PhotoBucket?
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by brandon_g on April 22nd 2018, 5:05 am

Hello,

May you guys provide screenshots of appears when they try to add the pictures to a post?

-Brandon


[Only Topic] Cannot See Photos Posted From Photobucket Brando10
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by Joanie on April 22nd 2018, 5:40 am

I have asked the tagger for screenshots. Just waiting on a reply.
Thanks
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by Joanie on April 22nd 2018, 8:55 am


She has a Premium Acct & it is up to date so that is not the problem.
The Photobucket Display in Admn is set on no, so that is not the problem.
Disable the display of Photobucket pictures on the forum : Yes No
Something else is causing it.
Thanks
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by brandon_g on April 22nd 2018, 1:49 pm

It is possible it is a bug.

I just need a screenshot of what appears and if possible, a topic where you guys tried to post the images. Then I can make a report.

I am also making this a only topic.

-Brandon


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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by GubernatorFan on April 22nd 2018, 4:33 pm

Since you made this an "only topic," I will expand a little. In reference to the question posed by DeltaForceChung, on the onexisthfigures.forumotion forum we have experienced the problem with the display of images from Photobucket. For a while they displayed fine, but in the last several days they would no longer be displayed to most users, using a variety of browsers. The setting allowing the display of images from Photobucket has been set correctly all along, and toggling it makes no difference. I provide the link to an example thread below. Apparently the original poster was eventually able to see his images again (even while logged out of Photobucket), but it seems that the rest of us cannot.

http://onesixthfigures.forumotion.com/t91-heroes-afterwork

I wondered if the problem may have been posed by editing the original post to add searchable hashtags, but I checked and after that edit was done users were still able to see and comment on the then-still-viewable images. I also checked the post with two different browsers, one of them without the other's ad block software (in case that got in the way of viewing the images), but it made no difference.

Any help overcoming this issue, which has several of our users at the end of their wits, would be most appreciated.
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by DeltaForceChung on April 22nd 2018, 6:49 pm

I copied what the original poster posted in my group. Below are the image codes. GubernatorFan (admin) posted a link to the thread in the affected forum.

Below are the image links directing to PhotoBucket. The images do not show in the group at all.

I hope this helps. The images are of action figures/toys and non-offensive. Below are the hash tags as well (could they be affecting this)? Please reply using the quote so the image codes can be seen.

--

[Only Topic] Cannot See Photos Posted From Photobucket IMG_2553

[Only Topic] Cannot See Photos Posted From Photobucket IMG_2556

[Only Topic] Cannot See Photos Posted From Photobucket IMG_2554

[Only Topic] Cannot See Photos Posted From Photobucket IMG_2552

[Only Topic] Cannot See Photos Posted From Photobucket IMG_2551

[Only Topic] Cannot See Photos Posted From Photobucket IMG_2564

[Only Topic] Cannot See Photos Posted From Photobucket IMG_2563

[Only Topic] Cannot See Photos Posted From Photobucket IMG_2565

[Only Topic] Cannot See Photos Posted From Photobucket IMG_2555

[Only Topic] Cannot See Photos Posted From Photobucket IMG_2573

[Only Topic] Cannot See Photos Posted From Photobucket Avengers_01

#superhero #modern #civilian #kitbash #diorama #fiction
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by SLGray on April 22nd 2018, 10:30 pm

Has anyone asked Photobucket?


[Only Topic] Cannot See Photos Posted From Photobucket Slgray10
[Only Topic] Cannot See Photos Posted From Photobucket Ssshfm13

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by DeltaForceChung on April 22nd 2018, 10:52 pm

@SLGray wrote:Has anyone asked Photobucket?

--

As far as PhotoBucket is concerned, all is fine on their end supposedly.

That's why we're asking you at Forumotion.
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by timberella on April 22nd 2018, 11:56 pm

I noticed this today as well, so I looked at the image URL and I see some extra characters added to the URL which is breaking the image, namely "2img.net/h/".

I think it's related to a problem with Postimg images from this thread.
https://help.forumotion.com/t155511-image-url-change-for-postimg
Here's a quote from the Postimg thread, and you can see the extra characters that were added for the Postimg fix.  It seems the "fix" was also applied to Photobucket in error.

@Walt wrote:Hello,

For your information, in order to ease the transition for Forumotion users, and to avoid any loss of images hosted on Postimages.org in case of service closure, all images that have been hosted on this service and posted on the forums are automatically re-hosted on our own servers, without you having to make any changes. Wink

This change concerns both the domain postimg.org and the domain postimg.cc. For example :
https://s18.postimg.cc/4vr9xdvjd/notif_PM.png
https://s18.postimg.org/4vr9xdvjd/notif_PM.png
automatically become:

Regards,
Walt
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by DeltaForceChung on April 23rd 2018, 12:02 am

@timberella wrote:I noticed this today as well, so I looked at the image URL and I see some extra characters added to the URL which is breaking the image, namely "2img.net/h/".

I think it's related to a problem with Postimg images from this thread.
https://help.forumotion.com/t155511-image-url-change-for-postimg
Here's a quote from the Postimg thread, and you can see the extra characters that were added for the Postimg fix.  It seems the "fix" was also applied to Photobucket in error.

@Walt wrote:Hello,

For your information, in order to ease the transition for Forumotion users, and to avoid any loss of images hosted on Postimages.org in case of service closure, all images that have been hosted on this service and posted on the forums are automatically re-hosted on our own servers, without you having to make any changes. Wink

This change concerns both the domain postimg.org and the domain postimg.cc. For example :
https://s18.postimg.cc/4vr9xdvjd/notif_PM.png
https://s18.postimg.org/4vr9xdvjd/notif_PM.png
automatically become:

Regards,
Walt

--

So what is the next step to correct/rectify this issue?
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by brandon_g on April 23rd 2018, 12:36 am

I will make a ticket on this issue, then we wait for our head office to fix this.

We apologize for the inconvience guys.

-Brandon


[Only Topic] Cannot See Photos Posted From Photobucket Brando10
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by Joanie on April 23rd 2018, 7:09 am

The images are not showing @ all in our group either from the tagger who is posting them from Photobucket. She says she can see them when she loads them in the post, but after she clicks on send they're not there.
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by Joanie on April 23rd 2018, 2:03 pm

@brandon_g wrote:I will make a ticket on this issue, then we wait for our head office to fix this.

We apologize for the inconvience guys.

-Brandon

Thank you Brandon.
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by GubernatorFan on April 23rd 2018, 3:39 pm

One of our forum members who has had this problem with the display of Photobucket images had this to say after we last invited him to test different ways of inserting the images. Maybe this would help give you an idea of the issue:

"After a few testing on my side, I am pretty sure it comes from the forum and not photobucket guys. Every time I copy and paste a directlink using the insert image function, it works perfectly, at least it looks like it. Except, once I post, all the links are corrupted with some weird and annoying 2img.net prefix... That is what prevents from seeing the pics. Whatever I do, all the links get corrupted as soon as I post or edit...
No need to say I'll stop posting until it gets solved cause it's useless, and I already have all my links to redo on each thread..."
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by brandon_g on April 23rd 2018, 4:31 pm

Hello again guys,

Once again a ticket has been created and has been seen by our head office. I am sure the techs will look into this when they have a chance. Chances are someone accidently applied the postimage update to photobucket as well. I am sure this will be correcteds soon.

I or another staff member will post back when we have an update on this.


In the meantime, we appericate your patience.

-Brandon


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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by GubernatorFan on April 23rd 2018, 6:03 pm

It looks as if the Photobucket image display images have been resolved. Thank you Brandon and everyone else who worked on this. I don't know whether this needs to be addressed further but here is a curious detail (and something that still differs from the performance before the issue occurred).

When I tried to view the Photobucket photos posted in my forum (I'm using Firefox in Windows 10), I would see them flicker every time I reloaded the page, but then they would hide. I thought it had something to do with my ad blocker, but it didn't. Eventually I got them to show by disabling (yes, disabling!) one of my two photobucket image fix add-ons (the one called "Photobucket Embedded Image Fix", as opposed to "photobucket embed fix").
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by brandon_g on April 23rd 2018, 10:01 pm

Hello,

Can anyone else confirm if this is fixed or not? The ticket still says In progress, but that doesn't mean they didn't fix it and not update.

Can everyone please confirm for me whether or not they are shoaing now?

-Brandon


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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by GubernatorFan on April 23rd 2018, 10:20 pm

Some of the users on my forum are still having issues not seeing images, at least in some browsers (e.g., Safari on iPad). The fix I described above might be specific to Mozilla Firefox that uses those Photobucket add ons; I have confirmation that the issue was fixed as far as Mozilla Firefox, Chrome, Edge, and Internet Explorer were concerned.


Last edited by GubernatorFan on April 24th 2018, 4:53 am; edited 2 times in total
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by Joanie on April 23rd 2018, 10:25 pm

I am waiting on the member who uses Photobucket to reply....she' not been in since early this morning.
Thanks Brandon.
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by brandon_g on April 24th 2018, 3:34 am

@GubernatorFan wrote:Some of the users on my forum are still having issues seeing not images, at least in some browsers (e.g., Safari on iPad). The fix I described above might be specific to Mozilla Firefox that uses those Photobucket add ons; I have confirmation that the issue was fixed as far as Mozilla Firefox, Chrome, and Internet Explorer were concerned.

For the users still having problems, please asking them to try clearing their cache and cookies, to see if that helps.


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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by GubernatorFan on April 24th 2018, 4:07 pm

Thanks for the suggestion, Brandon. A couple of users who had trouble with this (one of them using Mac products) were able to see the images again after clearing their cache and cookies. I am still waiting for one user to respond, but everyone else seems to agree that the issue has been resolved.
Edit/Update: All my users who experienced trouble with this have now reported that the issue is resolved.
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by Joanie on April 25th 2018, 12:17 pm

Ooops. Needed to edit since you can't delete.


Last edited by Joanie on April 25th 2018, 12:21 pm; edited 1 time in total
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by Joanie on April 25th 2018, 12:19 pm

@brandon_g wrote:
@GubernatorFan wrote:Some of the users on my forum are still having issues seeing not images, at least in some browsers (e.g., Safari on iPad). The fix I described above might be specific to Mozilla Firefox that uses those Photobucket add ons; I have confirmation that the issue was fixed as far as Mozilla Firefox, Chrome, and Internet Explorer were concerned.

For the users still having problems, please asking them to try clearing their cache and cookies, to see if that helps.


It's been resolved for us. Thanks Brandon, it is so appreciated. Sorry I'm just now getting back to ya.
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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by brandon_g on April 25th 2018, 4:48 pm

Thanks for confirming everyone. I have also been informed that it was indeed fixed on our end.

@DeltaForceChung May you please confirm if this is solved for you as well? I will leave it open until tommorow so you have a chance to reply.


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Solved Re: [Only Topic] Cannot See Photos Posted From Photobucket

Post by DeltaForceChung on April 25th 2018, 11:50 pm

@brandon_g wrote:Thanks for confirming everyone. I have also been informed that it was indeed fixed on our end.

@DeltaForceChung May you please confirm if this is solved for you as well? I will leave it open until tommorow so you have a chance to reply.

--

All is clear and good.

Thank you for addressing and resolving the situation.

Please go ahead mark the discussion RESOLVED and closed . . . unless others (asides from me and GubernatorFan) are still experiencing issues identified in this discussion like Joanie . . . unless her issue is also resolved.
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