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Solved Forum disappeared

Post by Komiyan on May 25th 2018, 1:29 pm

Hey forumotion support team,

My forum has disappeared - typing the URL directly into my firefox brings me to a different page with a different domain name altogether, and it is the same for the other members who checked it for me. It seems that my username on this forum has been deactivated also (hence me posting this with a new account). I am the only admin for this forum, and I most certainly have not deactivated or archived it. I also checked the email account I made the forum with; I have received no emails about deactivation or archiving of either my account or the forum itself.

Can you please tell me if there is a way to recover the forum and my original username? And if it can't be restored, if there is perhaps a way to get the information posted there back in some form?

Sincerely,

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Solved Re: Forum disappeared

Post by skouliki on May 25th 2018, 1:34 pm

hello

what is the forum url ?
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Solved Re: Forum disappeared

Post by brandon_g on May 25th 2018, 1:34 pm

Hello,

This is probably due to this: https://help.forumotion.com/t155249-only-topic-technical-maintenance-on-forumotion-domains .

If you sign in to the founder utilities ( https://www.forumotion.com/utils ) using your foundation email and password, you can get the new url of your forum. If that doesn't work, send me a pm with the foundation email address you used to create the forum and I can look it up and tell you the new address.

-Brandon


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Remember to mark your topic Forum disappeared Solved15 when a solution is found.
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Solved Re: Forum disappeared

Post by Komiyan on May 25th 2018, 1:40 pm

That seems to have been it, the URL had indeed changed. Thank you so much, you saved a lot of our hard work O.o

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Solved Re: Forum disappeared

Post by brandon_g on May 25th 2018, 1:44 pm

Your welcome, anytime. Wink

May I consider this solved?

-Brandon


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Solved Re: Forum disappeared

Post by APE on May 25th 2018, 3:05 pm

Hello @Komiyan

NOTE:
It maybe a good move to Email or news letter your members with the new url of your forum.
if you have a facebook account for your forum it will be a good move to tell your members there aswell.

also note that as from today the new systems roll into place Please read here https://help.forumotion.com/t155871-gdpr-even-more-protection-for-your-personal-data#1073466


My PM's are closed I am away on leave
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Solved Re: Forum disappeared

Post by banovac on June 8th 2018, 8:51 pm

HELP MEEE FAST, I FORGOT MY PASSWORD FOR FORUM AND UTILITY, EARLIER TODAY I RESTORED FORUM, MY DOMAIN;http://www.iptvpozitive.com
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Solved Re: Forum disappeared

Post by SLGray on June 8th 2018, 8:52 pm

@banovac wrote:HELP MEEE FAST, I FORGOT MY PASSWORD FOR FORUM AND UTILITY, EARLIER TODAY I RESTORED FORUM, MY DOMAIN;http://www.iptvpozitive.com
Please start your own topic.  This is a completely different issue in this topic.

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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