Problems with forum transfer

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In progress Problems with forum transfer

Post by millien on October 2nd 2018, 9:11 pm

Hello! Few days ago I tried to transfer my external phpBB forum to forumpolish, I did everything like in instructions from https://help.forumotion.com/t133904-how-to-import-your-external-forum-on-forumotion and the next day I received email

Hello,

We regret to inform you that the importation of your database on Forumotion was refused. For more information, please read Terms of service .
Best regards, Forumotion Team

I read Terms of service and still don't know what's the problem. Can I do anything about it?
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millien
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In progress Re: Problems with forum transfer

Post by Jadster on October 2nd 2018, 9:19 pm

Hello!
You could try emailing migration@forumotion.com and let them know about the email you received and see if they can assist in why exactly the import was denied and what can be done, if anything.

Hope this helps!

Cheers,
James
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In progress Re: Problems with forum transfer

Post by jucarese on October 3rd 2018, 10:11 am

hello sent you the file in the format that they ask you?? *.zip
you created the new forum first ??
Remember also that the content of your forum must be in accordance with
https://www.forumotion.com/terms-of-service
that's what the message that they sent you
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In progress Re: Problems with forum transfer

Post by brandon_g on October 3rd 2018, 1:06 pm

Could there be anything in the database of your old forum that could breach our tos?

Whats the url of the new (Forumotion) forum. I can try and ask why it may have been denied, I make no promises though.


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In progress Re: Problems with forum transfer

Post by millien on October 3rd 2018, 10:51 pm

@brandon_g wrote:Could there be anything in the database of your old forum that could breach our tos?

Whats the url of the new (Forumotion) forum. I can try and ask why it may have been denied, I make no promises though.

I read the tos and I don't think the database breach it, but maybe I overlooked something. The url is http://camp-jupiter.forumpolish.com/ . Thank you very much!
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In progress Re: Problems with forum transfer

Post by brandon_g on October 3rd 2018, 11:31 pm

I am sorry, I forgot, can you also send me via PM (and pm ONLY) the email address you used to create the new forumotiln forum?


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In progress Re: Problems with forum transfer

Post by SLGray on October 4th 2018, 2:27 am

@Jadster wrote:Hello!
You could try emailing migration@forumotion.com and let them know about the email you received and see if they can assist in why exactly the import was denied and what can be done, if anything.

Hope this helps!

Cheers,
James
Did you do this?



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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In progress Re: Problems with forum transfer

Post by millien on October 4th 2018, 12:01 pm

@SLGray wrote:Did you do this?

Not yet. Should I write now or wait for answer form brandon_g?
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In progress Re: Problems with forum transfer

Post by brandon_g on October 4th 2018, 2:58 pm

Hello @Millien ,

Don't do anything else, I have received your pm and have submitted a ticket regarding this matter. I will let you know when I have more info.

Thanks,
-Brandon


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In progress Re: Problems with forum transfer

Post by brandon_g on October 8th 2018, 12:43 pm

Hi,

So I have an update on this 'sort of'. I have been told that right now we have a problem with the importation system and are unable to import new forums for the time being. Which is why you git that email, it has nothing to so with your content.

We apologize for the inconvience.

-Brandon


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